UCONNECT EXPERT CERTIFICATION
REVIEW SET ANSWERS
GUARANTEED PASS
⫸ some customers report that their uconnect system doesn't always
recognize apple carplay/ android auto what might you suggest Answer:
With the radio powered on, plug and unplug the cable to assist Uconnect
in recognizing the device.
⫸ how do you re-pair a phone to a uconnect system Answer: Delete
devices from the phone and the Uconnect system and start pairing
process again
⫸ how do customer continue their connected services (SiriusXM
guardian or Uconnect access) subscription after the free trial expires
Answer: log in to their account and select manage your subscription to
continue their connected services
⫸ if the Uconnect system doesn't recognize a customers voice command
what could be the cause Answer: background noise interference
⫸ to what does the uconnect app provide access Answer: connected
services
, ⫸ at driveUconnect.com owners of vehicles can enter their VIN to see if
a Uconnect update is available for download then what can they do
Answer: Download the update along with installation instructions and
install it themselves
⫸ what is the most likely cause for a phone to stop connecting via
bluetooth to a Uconnect system Answer: phone manufacturer or
Uconnect issue a software update
⫸ phone contacts that contain ___ may mean the customers has
difficulty using voice commands to place calls Answer: Symbols such as
& or thumbs up
⫸ how can customers ensure that their Uconnect system is compatible
with apple carplay/ android auto Answer: Make sure they have a 4th-
generation Uconnect System.
⫸ which popular navigation app is now supported by both android auto
and apple carplay and can be used with a compatible Uconnect system
Answer: Waze
⫸ Which system supports up to 20 speakers? Answer: Harman Kardon
Premium Sound
⫸ Which FCA Brand vehicles feature Alpine Audio Systems? Answer:
Chrysler, Dodge, Jeep and Ram
REVIEW SET ANSWERS
GUARANTEED PASS
⫸ some customers report that their uconnect system doesn't always
recognize apple carplay/ android auto what might you suggest Answer:
With the radio powered on, plug and unplug the cable to assist Uconnect
in recognizing the device.
⫸ how do you re-pair a phone to a uconnect system Answer: Delete
devices from the phone and the Uconnect system and start pairing
process again
⫸ how do customer continue their connected services (SiriusXM
guardian or Uconnect access) subscription after the free trial expires
Answer: log in to their account and select manage your subscription to
continue their connected services
⫸ if the Uconnect system doesn't recognize a customers voice command
what could be the cause Answer: background noise interference
⫸ to what does the uconnect app provide access Answer: connected
services
, ⫸ at driveUconnect.com owners of vehicles can enter their VIN to see if
a Uconnect update is available for download then what can they do
Answer: Download the update along with installation instructions and
install it themselves
⫸ what is the most likely cause for a phone to stop connecting via
bluetooth to a Uconnect system Answer: phone manufacturer or
Uconnect issue a software update
⫸ phone contacts that contain ___ may mean the customers has
difficulty using voice commands to place calls Answer: Symbols such as
& or thumbs up
⫸ how can customers ensure that their Uconnect system is compatible
with apple carplay/ android auto Answer: Make sure they have a 4th-
generation Uconnect System.
⫸ which popular navigation app is now supported by both android auto
and apple carplay and can be used with a compatible Uconnect system
Answer: Waze
⫸ Which system supports up to 20 speakers? Answer: Harman Kardon
Premium Sound
⫸ Which FCA Brand vehicles feature Alpine Audio Systems? Answer:
Chrysler, Dodge, Jeep and Ram
