MTA Bus Operator Exam for New York City Section 2
MTA Bus Operator Exam for New York City Section 2
Study online at https://quizlet.com/_769qld
1. 1. Safety operations training for bus drivers in- If time allows, notify the dis-
cludes a lesson in safe evacuation procedures in the patcher about evacuation loca-
event of an accident or emergency. Which of the tion, conditions, and type of as-
following statements about bus evacuation is true? sistance needed.
2. 2. Disruptive riders can seriously affect the overall Request assistance via bus ra-
safety onboard, so they must be handled immedi- dio.
ately. Which of the following is the most appropriate
next step by the bus operator?
3. 3. Aside from being responsible for transporting the agency
all passengers safely to their chosen destinations
on time, the bus operator is also a representative
of ______________. Which of the following is missing
from part of the given above?
4. 4. Which of the following is used to refer to an indi- Responsiveness
vidual's manner of reacting quickly and positively?
5. 5. If a bus operator failed to comply with a cus- Making specific statements
tomer's request, which of the following should be
avoided?
6. 6. A bus operator is explaining some matters to Using technical terms
a concerned rider. What must be avoided by the Using industry-specific terms
operator? Disclosing detailed data about
the agency
All of the above
7. 7. Which of the following body languages is most Leaning towards a rider
helpful when listening to a rider who is asking a
question or complaining about an issue?
1/4
Page 1 of 4
MTA Bus Operator Exam for New York City Section 2
Study online at https://quizlet.com/_769qld
1. 1. Safety operations training for bus drivers in- If time allows, notify the dis-
cludes a lesson in safe evacuation procedures in the patcher about evacuation loca-
event of an accident or emergency. Which of the tion, conditions, and type of as-
following statements about bus evacuation is true? sistance needed.
2. 2. Disruptive riders can seriously affect the overall Request assistance via bus ra-
safety onboard, so they must be handled immedi- dio.
ately. Which of the following is the most appropriate
next step by the bus operator?
3. 3. Aside from being responsible for transporting the agency
all passengers safely to their chosen destinations
on time, the bus operator is also a representative
of ______________. Which of the following is missing
from part of the given above?
4. 4. Which of the following is used to refer to an indi- Responsiveness
vidual's manner of reacting quickly and positively?
5. 5. If a bus operator failed to comply with a cus- Making specific statements
tomer's request, which of the following should be
avoided?
6. 6. A bus operator is explaining some matters to Using technical terms
a concerned rider. What must be avoided by the Using industry-specific terms
operator? Disclosing detailed data about
the agency
All of the above
7. 7. Which of the following body languages is most Leaning towards a rider
helpful when listening to a rider who is asking a
question or complaining about an issue?
1/4
Page 1 of 4
