D026 QUALITY OUTCOMES IN A CULTURE
OF VALUE BASED NURSING CARE
UPDATED ACTUAL EXAM QUESTIONS AND
CORRECT ANSWERS
●● Sacred Heart Nursing and Rehab Center has discovered that their
satisfaction scores need improvement. Carol, the facility administrator,
is looking for ways to improve these scores. What information must
Carol understand in order to monitor and improve the satisfaction of her
facility's residents?
Answer: See chapter 7.
●● Which of the following techniques, used in unstructured interviews,
helps the interviewer establish trust with the respondent and address the
pertinent quality issues by moving questions from a broad theme to a
narrow theme?
Answer: Funneling
●● Internal customers are individuals from outside the organization who
receive products or services from within the organization.
Answer: False
,●● The health information professional relies on the patient registrar to
accurately identify the patient in the EHR this is an example of a(n)
__________.
Answer: Customer expectation
●● The customer is the receiver of a product or service as a result of an
organizational process.
Answer: True
●● The key to a healthcare organization's success is the coordination and
cooperation of three groups that must work together to identify
community needs and pursue organizational goals. These three groups
include the governance, management, and employed staff. Governance
of a healthcare organization is comprised of the board of directors and
the _____.
Answer: Organized medical staff
●● This medical staff standing committee is responsible for serving as a
resource regarding medical and ethical issues that surface for patients,
their families, and the organization's clinical care providers
Answer: Ethics committee
●● Strategic planning may include a process called SWOT analysis
where the leaders complete assessment of these four areas: strengths,
weaknesses, opportunities, and tasks.
, Answer: False
●● The organization's leaders have a central role in initiating and
maintaining the organization's PI priorities.
Answer: True
●● Findings from _____ are aggregated and reported to the executive
committee of the medical staff as well as placed in clinician's
professional files for consideration in the recredentialing process.
Answer: Peer review
●● Summarize the AHA's four key elements that affect the board's
ability to carry out its PI responsibilities.
Answer: 1)The board's understanding of the quality assessment and
improvement system followed in the organization.
2) Adequate reporting to the board by the staff on specific performance
measures.
3) The board's oversight and approval of the process to ensure the
continued competence of physicians and other clinical and technical
staff.
OF VALUE BASED NURSING CARE
UPDATED ACTUAL EXAM QUESTIONS AND
CORRECT ANSWERS
●● Sacred Heart Nursing and Rehab Center has discovered that their
satisfaction scores need improvement. Carol, the facility administrator,
is looking for ways to improve these scores. What information must
Carol understand in order to monitor and improve the satisfaction of her
facility's residents?
Answer: See chapter 7.
●● Which of the following techniques, used in unstructured interviews,
helps the interviewer establish trust with the respondent and address the
pertinent quality issues by moving questions from a broad theme to a
narrow theme?
Answer: Funneling
●● Internal customers are individuals from outside the organization who
receive products or services from within the organization.
Answer: False
,●● The health information professional relies on the patient registrar to
accurately identify the patient in the EHR this is an example of a(n)
__________.
Answer: Customer expectation
●● The customer is the receiver of a product or service as a result of an
organizational process.
Answer: True
●● The key to a healthcare organization's success is the coordination and
cooperation of three groups that must work together to identify
community needs and pursue organizational goals. These three groups
include the governance, management, and employed staff. Governance
of a healthcare organization is comprised of the board of directors and
the _____.
Answer: Organized medical staff
●● This medical staff standing committee is responsible for serving as a
resource regarding medical and ethical issues that surface for patients,
their families, and the organization's clinical care providers
Answer: Ethics committee
●● Strategic planning may include a process called SWOT analysis
where the leaders complete assessment of these four areas: strengths,
weaknesses, opportunities, and tasks.
, Answer: False
●● The organization's leaders have a central role in initiating and
maintaining the organization's PI priorities.
Answer: True
●● Findings from _____ are aggregated and reported to the executive
committee of the medical staff as well as placed in clinician's
professional files for consideration in the recredentialing process.
Answer: Peer review
●● Summarize the AHA's four key elements that affect the board's
ability to carry out its PI responsibilities.
Answer: 1)The board's understanding of the quality assessment and
improvement system followed in the organization.
2) Adequate reporting to the board by the staff on specific performance
measures.
3) The board's oversight and approval of the process to ensure the
continued competence of physicians and other clinical and technical
staff.
