CTPRP EXAM 99 2026 STERILIZATION AND
LAB SAFETY WORKBOOK SOLVED QUESTIONS
COMPILATION
◉ Citizen Advisory Groups.
Answer: formed to provide valuable feedback and direction. Can
investigate a specific issue or problem and provide a report for
public consumption.
◉ Surveys.
Answer: Gather input regarding polices and procedures
◉ closed-ended vs. open-ended survey questions.
Answer: Closed-ended questions make data analysis easier but
open-ended questions provide richer information
◉ Referendum.
Answer: An issue is placed on the ballot and the voters give
feedback.
◉ Vision statement.
,Answer: expresses what the organization should become, where it
wants to go strategically at a given timeline (5 to 10 years in the
future).
◉ Mission statement.
Answer: a statement of the organization's purpose - what it wants to
accomplish in the larger environment
◉ An organization's mission statement answers what 3 questions?.
Answer: 1. Who the customers are
2. What services are provided by the agency
3. How services will be provided
◉ What are 6 benefits to forming relationships with other agencies?.
Answer: 1. Providing higher levels of service than an agency can
provide alone
2. Pooling resources
3. Avoiding duplication of services when resources are limited
4. Gaining expertise from multiple people in many different areas
5. Demonstrating to the public that tax dollars are being used wisely
6. Enhancing flexibility and efficiency within the organization
◉ Comprehensive marketing plan.
,Answer: Ensures that services are tailored to the identified wants of
customers, affordably priced, promoted directly to the target
market, and placed so they are accessible to the market.
A detailed description of how the marketing mix will be
implemented in order to facilitate the exchange of resources so the
goals and objectives of both participants and the organization are
satisfied.
◉ Market.
Answer: Set of actual and/or potential buyers of a product who have
similar characteristics and are willing and able to spend money or
exchange other resources to obtain a product.
◉ Current buyers in a market represent.
Answer: Actual demand
◉ Potential buyers in a market represent.
Answer: Latent demand (People who are not currently participating,
but who may be interested in participating in the future).
◉ True or False: It is often more efficient in terms of resources to
encourage a non-user to become a user than it is to increase the
participation rates of current users.
, Answer: False: It is harder to get non-users to become users than it
is to increase the rates of participation of people who already use
parks services
◉ Price-value relationship.
Answer: the connection between the selling price of an item and its
worth to the customer. A free program is not always in the best
interest of the organization or the constituents, because customers
may infer that zero cost = low value
◉ In the marketing mix, what aspects of a program are included in
the Place?.
Answer: 1. Accessibility of programs
2. Facilities where they are offered
3. How close they are to where people live and work
4. Atmosphere of the place (both internally and in the geographic
area)
5. Distribution intensity- Whether there is one location or multiple
locations for participation
6. Day of the week
7. Time of program(s)
8. Format of program
◉ What are the 4 parts of the promotions mix?.
LAB SAFETY WORKBOOK SOLVED QUESTIONS
COMPILATION
◉ Citizen Advisory Groups.
Answer: formed to provide valuable feedback and direction. Can
investigate a specific issue or problem and provide a report for
public consumption.
◉ Surveys.
Answer: Gather input regarding polices and procedures
◉ closed-ended vs. open-ended survey questions.
Answer: Closed-ended questions make data analysis easier but
open-ended questions provide richer information
◉ Referendum.
Answer: An issue is placed on the ballot and the voters give
feedback.
◉ Vision statement.
,Answer: expresses what the organization should become, where it
wants to go strategically at a given timeline (5 to 10 years in the
future).
◉ Mission statement.
Answer: a statement of the organization's purpose - what it wants to
accomplish in the larger environment
◉ An organization's mission statement answers what 3 questions?.
Answer: 1. Who the customers are
2. What services are provided by the agency
3. How services will be provided
◉ What are 6 benefits to forming relationships with other agencies?.
Answer: 1. Providing higher levels of service than an agency can
provide alone
2. Pooling resources
3. Avoiding duplication of services when resources are limited
4. Gaining expertise from multiple people in many different areas
5. Demonstrating to the public that tax dollars are being used wisely
6. Enhancing flexibility and efficiency within the organization
◉ Comprehensive marketing plan.
,Answer: Ensures that services are tailored to the identified wants of
customers, affordably priced, promoted directly to the target
market, and placed so they are accessible to the market.
A detailed description of how the marketing mix will be
implemented in order to facilitate the exchange of resources so the
goals and objectives of both participants and the organization are
satisfied.
◉ Market.
Answer: Set of actual and/or potential buyers of a product who have
similar characteristics and are willing and able to spend money or
exchange other resources to obtain a product.
◉ Current buyers in a market represent.
Answer: Actual demand
◉ Potential buyers in a market represent.
Answer: Latent demand (People who are not currently participating,
but who may be interested in participating in the future).
◉ True or False: It is often more efficient in terms of resources to
encourage a non-user to become a user than it is to increase the
participation rates of current users.
, Answer: False: It is harder to get non-users to become users than it
is to increase the rates of participation of people who already use
parks services
◉ Price-value relationship.
Answer: the connection between the selling price of an item and its
worth to the customer. A free program is not always in the best
interest of the organization or the constituents, because customers
may infer that zero cost = low value
◉ In the marketing mix, what aspects of a program are included in
the Place?.
Answer: 1. Accessibility of programs
2. Facilities where they are offered
3. How close they are to where people live and work
4. Atmosphere of the place (both internally and in the geographic
area)
5. Distribution intensity- Whether there is one location or multiple
locations for participation
6. Day of the week
7. Time of program(s)
8. Format of program
◉ What are the 4 parts of the promotions mix?.
