CTPRP EXAM 1 TEST BANK SOLVED
QUESTIONS WITH FULL SOLUTION
VERIFIED RESPONSES GRADED A+
⩥ Name an example of a private service.
Answer: A cooking class
⩥ Cost-recovery rate.
Answer: the percentage that the program will be either subsidized, break
even, or make a profit.
⩥ Once the cost-recovery rates are established, the final price of the
program can be set using what formula to find the subsidy rate?.
Answer: P = unit cost x (1-S), S = subsidy rate
⩥ A negative subsidy means the program....
Answer: Makes a profit
⩥ A 100% subsidy means the program....
Answer: is free
⩥ If the subsidy rate is 0%, then the program....
,Answer: is priced at its break-even point
⩥ What three things should be included in a contract with a contractor,
consultant, and concessionaire?.
Answer: 1. Scope of duty
2. Agency oversight
3. Performance standards
⩥ What are some typical items included in a progress report for a
contractor, consultant, or concessionaire?.
Answer: number of programs conducted
attendance at each function
revenue and expenses for each cost center
noteworthy events or problems
work accomplished
important future work or activities
⩥ Inspections should include a rating instrument that....
Answer: comments on quality and quantity
identifies real or hidden problems
⩥ Inspections can be done by.
,Answer: Internal staff
other professionals
volunteers
⩥ True or false: An inspection can be done without the knowledge of a
contractor.
Answer: True- they can be done with or without the knowledge of a
contractor
⩥ True or False: Most dissatisfied people complain about their service.
Answer: False: Most dissatisfied people do not complain, they simply
quit using the service. Agencies must be vigilant in seeking out and
addressing complaints
⩥ Differential pricing.
Answer: Charging different customers different prices for the same
activity based on desirability of facility, location, prime or non-prime
hours, customer age or ability to pay
⩥ Fees and charges are routinely set to (4 reasons).
Answer: 1. Recover costs
2. Create new resources for other programs
3. Establish the value of a program
, 4. Influence behavior (late fees, replacement costs, promote use of non-
peak time facility rentals)
⩥ To have an effective dialog about budget needs, you must be able to
do three things:.
Answer: 1. Have a thorough understanding of fees and charges
2. Develop a program budget
3. Justify expenditures (most important piece)
⩥ What are the three stages of creating a budget?.
Answer: 1. Preparation
2. Adoption/authorization
3. Execution/implementation
⩥ What does it mean that the budget process is cyclical?.
Answer: New budgets are being prepared as old ones are being executed
⩥ Revenue.
Answer: money coming into the organization. May vary by season, be
responsive to changes in operation, and subject to shifts in trends
⩥ Revenue comes from 5 different sources:.
Answer: 1. Compulsory income (taxes)
QUESTIONS WITH FULL SOLUTION
VERIFIED RESPONSES GRADED A+
⩥ Name an example of a private service.
Answer: A cooking class
⩥ Cost-recovery rate.
Answer: the percentage that the program will be either subsidized, break
even, or make a profit.
⩥ Once the cost-recovery rates are established, the final price of the
program can be set using what formula to find the subsidy rate?.
Answer: P = unit cost x (1-S), S = subsidy rate
⩥ A negative subsidy means the program....
Answer: Makes a profit
⩥ A 100% subsidy means the program....
Answer: is free
⩥ If the subsidy rate is 0%, then the program....
,Answer: is priced at its break-even point
⩥ What three things should be included in a contract with a contractor,
consultant, and concessionaire?.
Answer: 1. Scope of duty
2. Agency oversight
3. Performance standards
⩥ What are some typical items included in a progress report for a
contractor, consultant, or concessionaire?.
Answer: number of programs conducted
attendance at each function
revenue and expenses for each cost center
noteworthy events or problems
work accomplished
important future work or activities
⩥ Inspections should include a rating instrument that....
Answer: comments on quality and quantity
identifies real or hidden problems
⩥ Inspections can be done by.
,Answer: Internal staff
other professionals
volunteers
⩥ True or false: An inspection can be done without the knowledge of a
contractor.
Answer: True- they can be done with or without the knowledge of a
contractor
⩥ True or False: Most dissatisfied people complain about their service.
Answer: False: Most dissatisfied people do not complain, they simply
quit using the service. Agencies must be vigilant in seeking out and
addressing complaints
⩥ Differential pricing.
Answer: Charging different customers different prices for the same
activity based on desirability of facility, location, prime or non-prime
hours, customer age or ability to pay
⩥ Fees and charges are routinely set to (4 reasons).
Answer: 1. Recover costs
2. Create new resources for other programs
3. Establish the value of a program
, 4. Influence behavior (late fees, replacement costs, promote use of non-
peak time facility rentals)
⩥ To have an effective dialog about budget needs, you must be able to
do three things:.
Answer: 1. Have a thorough understanding of fees and charges
2. Develop a program budget
3. Justify expenditures (most important piece)
⩥ What are the three stages of creating a budget?.
Answer: 1. Preparation
2. Adoption/authorization
3. Execution/implementation
⩥ What does it mean that the budget process is cyclical?.
Answer: New budgets are being prepared as old ones are being executed
⩥ Revenue.
Answer: money coming into the organization. May vary by season, be
responsive to changes in operation, and subject to shifts in trends
⩥ Revenue comes from 5 different sources:.
Answer: 1. Compulsory income (taxes)
