Santa Clara County EMS Exam
Questions With Correct Answers
Policy 108 - System Variance Reporting
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incidents that result in a threat to public safety, patient, by-stander, or
| | | | | | | | | | | |
responder harm |
What types of incidents are considered Level A variances?
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any incident that results in a threat to public safety, patient, by-stander
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or responder harm
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1. gross negligence
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2. fraud of certifications
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3. repeated negligence
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4. incompetence
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A. any deviation from an EMS Agency policy or treatment protocol with
| | | | | | | | | | | |
patient harm |
,B. medication or procedural errors with patient harm
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C. failure or refusal to respond to request for aid, whether from the
| | | | | | | | | | | | |
public or another system provider
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D. equipment failure or malfunction with patient harm
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E. any significant EMS-related event that would be reported to another
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regulatory agency |
What is the maximum time you must report a Level A variance?
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within 24 hours | |
Who must be notified ASAP of a Level A variance?
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EMS On-Duty Chief via County Communications
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What type of incidents are considered Level B variances?
| | | | | | | |
any incident that does NOT result in patient harm, but is a deviation
| | | | | | | | | | | | |
from EMS agency policies, procedures, and protocols
| | | | | |
,A. potential clinical care variance
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B. potential policy variance
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C. poor interagency coordination
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D. general complaint (public)
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E. communications system variance
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F. equipment failure or malfunction
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What is the maximum time you must report a Level B variance?
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within five (5) business days
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What type of incidents are considered Level C variances?
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incidents where the responders provided outstanding care and went
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above and beyond the normal expectations of responders; compliments
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A. good patient outcome
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B. outstanding customer service
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C. positive provider agency/hospital cooperation
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D. field supervisor went above and beyond normal expectations
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, What form would you use to file a variance report?
| | | | | | | | |
EMS Form #903
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(System Performance Variance Report)
| | |
Policy 109 - Policy Development and Implementation
| | | | | |
standards for creation, revision, and implementation of SCC Pre-Hospital
| | | | | | | |
Care Policy (including plans, protocols, procedures, etc.)
| | | | | | |
How will policy implementation be disseminated to you?
| | | | | | |
EMS Program Manager
| |
What other resources do you have to find new policies and updates?
| | | | | | | | | | |
-county EMS website
| |
-county EMS app | |
-electronic/social media |
-hardcopy
Questions With Correct Answers
Policy 108 - System Variance Reporting
| | | | |
incidents that result in a threat to public safety, patient, by-stander, or
| | | | | | | | | | | |
responder harm |
What types of incidents are considered Level A variances?
| | | | | | | |
any incident that results in a threat to public safety, patient, by-stander
| | | | | | | | | | | |
or responder harm
| |
1. gross negligence
| |
2. fraud of certifications
| | |
3. repeated negligence
| |
4. incompetence
|
A. any deviation from an EMS Agency policy or treatment protocol with
| | | | | | | | | | | |
patient harm |
,B. medication or procedural errors with patient harm
| | | | | | |
C. failure or refusal to respond to request for aid, whether from the
| | | | | | | | | | | | |
public or another system provider
| | | |
D. equipment failure or malfunction with patient harm
| | | | | | |
E. any significant EMS-related event that would be reported to another
| | | | | | | | | | |
regulatory agency |
What is the maximum time you must report a Level A variance?
| | | | | | | | | | |
within 24 hours | |
Who must be notified ASAP of a Level A variance?
| | | | | | | | |
EMS On-Duty Chief via County Communications
| | | | |
What type of incidents are considered Level B variances?
| | | | | | | |
any incident that does NOT result in patient harm, but is a deviation
| | | | | | | | | | | | |
from EMS agency policies, procedures, and protocols
| | | | | |
,A. potential clinical care variance
| | | |
B. potential policy variance
| | |
C. poor interagency coordination
| | |
D. general complaint (public)
| | |
E. communications system variance
| | |
F. equipment failure or malfunction
| | | |
What is the maximum time you must report a Level B variance?
| | | | | | | | | | |
within five (5) business days
| | | |
What type of incidents are considered Level C variances?
| | | | | | | |
incidents where the responders provided outstanding care and went
| | | | | | | | |
above and beyond the normal expectations of responders; compliments
| | | | | | | |
A. good patient outcome
| | |
B. outstanding customer service
| | |
C. positive provider agency/hospital cooperation
| | | |
D. field supervisor went above and beyond normal expectations
| | | | | | | |
, What form would you use to file a variance report?
| | | | | | | | |
EMS Form #903
| |
(System Performance Variance Report)
| | |
Policy 109 - Policy Development and Implementation
| | | | | |
standards for creation, revision, and implementation of SCC Pre-Hospital
| | | | | | | |
Care Policy (including plans, protocols, procedures, etc.)
| | | | | | |
How will policy implementation be disseminated to you?
| | | | | | |
EMS Program Manager
| |
What other resources do you have to find new policies and updates?
| | | | | | | | | | |
-county EMS website
| |
-county EMS app | |
-electronic/social media |
-hardcopy
