WGU C720 PA Exam Questions with
Verified Solutions
A company that produces motors uses the following check sheet:
Why would the company use this check sheet?
To create a control chart to measure the engine assembly process
To create a flow chart of the engine assembly process
To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram
To develop a Pareto chart identifying the root causes of engine defects - ANSWER-To
develop a Pareto chart identifying the root causes of engine defects
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000
miles?
Performance
Reliability
Features
Durability - ANSWER-Durability
A quality improvement team is trying to illustrate to upper management how a process
is varying over time as measurements are collected.
Which two statistical process control (SPC) tools should the team use?
Choose 2 answers
Cause-and-effect diagrams
Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Control charts - ANSWER-Control charts
Run charts
The CEO of a service company wants to change the strategy of the company from
volume sales to high-quality products.
Which philosophy should the CEO implement to emphasize quality over volume?
Shewhart's variation reduction
,Deming's 14 points
Ohno and Shingo's kaizen
Taguchi's loss function - ANSWER-Deming's 14 points
A company sells garage doors through a national retailer and contracts with local
installers to complete the installations. The operations manager is responsible for
completing the installations in a 14-day period after the sale. The company will be
penalized financially if it fails to achieve these objectives. The operations manager's
daily responsibilities include contacting installers to expedite orders and ensure
deadlines are met.
Which two tools that should be used to measure installer performance?
Choose 2 answers
Control charts to measure the time elapsed to completion
Fishbone diagram to chart the method, material, machine, and manpower
Gantt chart to measure how much performance has improved
Run charts to chart output around the 14-day central tendency - ANSWER-Control
charts to measure the time elapsed to completion
Run charts to chart output around the 14-day central tendency
What does the computer company need to know to ensure the parts arrive when they
are needed?
Lead time
Order quantity
Purchase price
Gross requirements - ANSWER-Lead time
In order to optimize a just-in-time production system, what should companies strive to
do?
Reduce setup times of machinery.
Maximize inventory lot sizes.
Create a push system for production.
Emulate a job-shop process. - ANSWER-Reduce setup times of machinery.
A company has a repetitive manufacturing situation where the master schedule does
not vary from day to day and is level loaded.
Under these circumstances, which manufacturing system should be employed?
Just-in-time
Material requirements planning
Enterprise resource planning
, Batch processing - ANSWER-Just-in-time
What type of supply chain structure focuses on getting products quickly to market?
Efficient supply chain structure
Lean supply chain structure
Agile supply chain structure
Effective supply chain structure - ANSWER-Agile supply chain structure
Which equipment can be used in a just-in-time (JIT) environment to reduce setup time?
General-purpose machines
Special-purpose machines
Machines without preventive maintenance
Machines with preventive maintenance - ANSWER-General-purpose machines
A printing company prints a magazine dedicated to reporting on new scientific
discoveries. The company has almost no paper inventory, but rather orders and then
receives the paper a day before it prints an edition of the magazine.
Which inventory control system is the printing company using?
Vendor managed inventory
Just-in-time inventory
Honda production system
Value stream mapping - ANSWER-Just-in-time inventory
Strategic planning is based on a firm's strengths and weaknesses, as well as the threats
and opportunities in the external environment.
Regarding strategic planning, what is JIT?
A strength
A weakness
An opportunity
A threat - ANSWER-A strength
What can be used in a company with a just-in-time (JIT) environment to reduce
inventory?
A pull system
Large lot sizes
An increased setup time
Medium lot sizes - ANSWER-A pull system
Products A and B for a manufacturing company are level scheduled. Daily requirements
are 15 units for product A and 20 units for product B.
Verified Solutions
A company that produces motors uses the following check sheet:
Why would the company use this check sheet?
To create a control chart to measure the engine assembly process
To create a flow chart of the engine assembly process
To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram
To develop a Pareto chart identifying the root causes of engine defects - ANSWER-To
develop a Pareto chart identifying the root causes of engine defects
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000
miles?
Performance
Reliability
Features
Durability - ANSWER-Durability
A quality improvement team is trying to illustrate to upper management how a process
is varying over time as measurements are collected.
Which two statistical process control (SPC) tools should the team use?
Choose 2 answers
Cause-and-effect diagrams
Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Control charts - ANSWER-Control charts
Run charts
The CEO of a service company wants to change the strategy of the company from
volume sales to high-quality products.
Which philosophy should the CEO implement to emphasize quality over volume?
Shewhart's variation reduction
,Deming's 14 points
Ohno and Shingo's kaizen
Taguchi's loss function - ANSWER-Deming's 14 points
A company sells garage doors through a national retailer and contracts with local
installers to complete the installations. The operations manager is responsible for
completing the installations in a 14-day period after the sale. The company will be
penalized financially if it fails to achieve these objectives. The operations manager's
daily responsibilities include contacting installers to expedite orders and ensure
deadlines are met.
Which two tools that should be used to measure installer performance?
Choose 2 answers
Control charts to measure the time elapsed to completion
Fishbone diagram to chart the method, material, machine, and manpower
Gantt chart to measure how much performance has improved
Run charts to chart output around the 14-day central tendency - ANSWER-Control
charts to measure the time elapsed to completion
Run charts to chart output around the 14-day central tendency
What does the computer company need to know to ensure the parts arrive when they
are needed?
Lead time
Order quantity
Purchase price
Gross requirements - ANSWER-Lead time
In order to optimize a just-in-time production system, what should companies strive to
do?
Reduce setup times of machinery.
Maximize inventory lot sizes.
Create a push system for production.
Emulate a job-shop process. - ANSWER-Reduce setup times of machinery.
A company has a repetitive manufacturing situation where the master schedule does
not vary from day to day and is level loaded.
Under these circumstances, which manufacturing system should be employed?
Just-in-time
Material requirements planning
Enterprise resource planning
, Batch processing - ANSWER-Just-in-time
What type of supply chain structure focuses on getting products quickly to market?
Efficient supply chain structure
Lean supply chain structure
Agile supply chain structure
Effective supply chain structure - ANSWER-Agile supply chain structure
Which equipment can be used in a just-in-time (JIT) environment to reduce setup time?
General-purpose machines
Special-purpose machines
Machines without preventive maintenance
Machines with preventive maintenance - ANSWER-General-purpose machines
A printing company prints a magazine dedicated to reporting on new scientific
discoveries. The company has almost no paper inventory, but rather orders and then
receives the paper a day before it prints an edition of the magazine.
Which inventory control system is the printing company using?
Vendor managed inventory
Just-in-time inventory
Honda production system
Value stream mapping - ANSWER-Just-in-time inventory
Strategic planning is based on a firm's strengths and weaknesses, as well as the threats
and opportunities in the external environment.
Regarding strategic planning, what is JIT?
A strength
A weakness
An opportunity
A threat - ANSWER-A strength
What can be used in a company with a just-in-time (JIT) environment to reduce
inventory?
A pull system
Large lot sizes
An increased setup time
Medium lot sizes - ANSWER-A pull system
Products A and B for a manufacturing company are level scheduled. Daily requirements
are 15 units for product A and 20 units for product B.
