WGU C720 Operations and Supply Chain
Management Exam Questions and
Answers
Operations Management - ANS-The multidisciplinary science that organizations use to
acquire inputs (people, capital, material, or energy and transform them into outputs
(products and/or services) that ultimately provide value to the end customer
Biggest difference between Service Providers and Goods Producers - ANS-A good is
tangible and a service is not
Supply Chain - ANS-Commonly used to refer to the network of organizations that
participate in producing goods or producing services
Focal Firm - ANS-Directs the flow of information much like a conductor coordinates the
activities of an orchestra
Vertical Intergration - ANS-Owning multiple assets in a supply chain
Logistics - ANS-Managing the movement of materials, components, and information
from point to point in the supply chain
Supply Chain Management - ANS-Taking actions to have all members of the supply
chain work together to coordinate their activities and share information
Reverse Logistics - ANS-When it is necessary to return defective products to the
manufacturer for repair or replacement
Insourcing - ANS-Goods and services that are provided by the organization
Outsource - ANS-Goods and services obtained by outside suppliers
Backward Vertical Integration - ANS-When a company owns its suppliers
SCOR Model - ANS-Offers framework of processes and metrics to help companies
monitor and control the performance of their supply chains
Lean Supply Chain - ANS-The company would plan to decrease days of supply
, Constraint - ANS-Any resource whose capacity is less than or equal to demand for that
resource
Bottleneck - ANS-Most limiting constraint on the system
Most likely bottleneck to impact a lean supply chain - ANS-Product
Operations Management - ANS-The transformation of customer expectations into
products or services
Quality - ANS-The capacity to satisfy customers' needs
Quality Function Deployment - ANS-Takes customer expectations and transforms them
into specific actions designed to meet those expectations
5 Dimensions of Service Quality - ANS-Reliability, Responsiveness, Assurance,
Empathy, Tangibles
Competitive Advantage - ANS-A capability that customers value, such as short delivery
lead-time or high product quality that gives an organization an edge against its
competition
Product Development - ANS-A teamwork-oriented process that begins with the
organization's strategy and analysis of the markets as inputs
Order Fulfillment - ANS-Obtains customers' orders, enters them into the organization's
information system, and finally delivers the order to satisfy customers
SWOT Analysis - ANS-A simple but useful technique for analyzing an organization's
strengths and weaknesses and the opportunities and threats that it faces
Strengths - ANS-These are the characteristics of a business or project that lend an
advantage within the scope of the study
Weaknesses - ANS-These characteristics of a business or project result in a
disadvantage, relative to others
Opportunities - ANS-These are elements that the project could exploit to its advantage
Threats - ANS-These elements in the competitive environment could create trouble for
the business or project
Failure Costs - ANS-Incurred whenever any product or component of a product fails to
meet requirements
Management Exam Questions and
Answers
Operations Management - ANS-The multidisciplinary science that organizations use to
acquire inputs (people, capital, material, or energy and transform them into outputs
(products and/or services) that ultimately provide value to the end customer
Biggest difference between Service Providers and Goods Producers - ANS-A good is
tangible and a service is not
Supply Chain - ANS-Commonly used to refer to the network of organizations that
participate in producing goods or producing services
Focal Firm - ANS-Directs the flow of information much like a conductor coordinates the
activities of an orchestra
Vertical Intergration - ANS-Owning multiple assets in a supply chain
Logistics - ANS-Managing the movement of materials, components, and information
from point to point in the supply chain
Supply Chain Management - ANS-Taking actions to have all members of the supply
chain work together to coordinate their activities and share information
Reverse Logistics - ANS-When it is necessary to return defective products to the
manufacturer for repair or replacement
Insourcing - ANS-Goods and services that are provided by the organization
Outsource - ANS-Goods and services obtained by outside suppliers
Backward Vertical Integration - ANS-When a company owns its suppliers
SCOR Model - ANS-Offers framework of processes and metrics to help companies
monitor and control the performance of their supply chains
Lean Supply Chain - ANS-The company would plan to decrease days of supply
, Constraint - ANS-Any resource whose capacity is less than or equal to demand for that
resource
Bottleneck - ANS-Most limiting constraint on the system
Most likely bottleneck to impact a lean supply chain - ANS-Product
Operations Management - ANS-The transformation of customer expectations into
products or services
Quality - ANS-The capacity to satisfy customers' needs
Quality Function Deployment - ANS-Takes customer expectations and transforms them
into specific actions designed to meet those expectations
5 Dimensions of Service Quality - ANS-Reliability, Responsiveness, Assurance,
Empathy, Tangibles
Competitive Advantage - ANS-A capability that customers value, such as short delivery
lead-time or high product quality that gives an organization an edge against its
competition
Product Development - ANS-A teamwork-oriented process that begins with the
organization's strategy and analysis of the markets as inputs
Order Fulfillment - ANS-Obtains customers' orders, enters them into the organization's
information system, and finally delivers the order to satisfy customers
SWOT Analysis - ANS-A simple but useful technique for analyzing an organization's
strengths and weaknesses and the opportunities and threats that it faces
Strengths - ANS-These are the characteristics of a business or project that lend an
advantage within the scope of the study
Weaknesses - ANS-These characteristics of a business or project result in a
disadvantage, relative to others
Opportunities - ANS-These are elements that the project could exploit to its advantage
Threats - ANS-These elements in the competitive environment could create trouble for
the business or project
Failure Costs - ANS-Incurred whenever any product or component of a product fails to
meet requirements
