CPPO PRACTICE SET 2026 TESTED
QUESTIONS AND CORRECT
SOLUTIONS
◉ The emphasis for Certified Parking Professionals serving the
restaurant and hospitality industry is on:
a. Speed.
b. Convenience.
c. Efficiency.
d. Service. Answer: Service
◉ Advantages of booting include all of the following, EXCEPT:
a. More direct control over the process than towing; this is helpful
where the booting entity has made an error.
b. Best solution for clearing a parking space.
c. The opportunity to collect a boot removal fee.
d. Vehicle remains in place; this is more convenient for the violator.
Answer: Best Solution for clearing a parking space
◉ An advantage of an attended self-park is?
a. Improved revenue control over an automated system.
b. Fewer errors in cash transactions.
c. Ease of handling exceptions to fees and the rules and regulations of
the facility.
,d. Can quickly be transformed into a valet operation. Answer: The ease
of handling exceptions to fees and the rules and regulations of the
facility
◉ As a manager, what is the first action to take when a customer
presents a complaint?
a. Ensure that the customer understands your opinion of the complaint.
b. Show the customer the mistake that he or she has made.
c. Listen to the complaint and gather information.
d. Tell the customer to do whatever he or she thinks is right. Answer:
Listen to the complaint and gather information.
◉ A facility manager will best help employees to deal with customer
complaints if the manager does what?
a. Handles every complaint personally.
b. Requires employees to take the complaints in writing.
c. Trains employees to deal with complaints.
d. Insists that employees resolve customer complaints without
bothering the manager. Answer: Trains employees to deal with
complaints.
◉ How should a manager deal with an unsatisfied customer whose
complaint has not been handled
correctly by an employee?
, a. Promise to take care of the problem.
b. Tell the customer that there is nothing else that can be done.
c. Listen to the customer and try to understand the complaint.
d. Refer the customer to the main office. Answer: Listen to the
customer and try to understand the complaint
◉ Upon a customer's return, a valet should not do what?
a. Pick up all loose trash inside the vehicle.
b. Help the customer store items in vehicle if necessary.
c. Wait for the customer to enter the vehicle.
d. Close the vehicle door once the customer is inside. Answer: Pick up
all loose trash inside the vehicle.
◉ A Certified Parking Professional has interviewed two candidates for a
cashier's position. Both are
excellent potential employees. One candidate has a disability and the
other does not. According to
the ADA, which candidate should get the job?
a. The candidate with no disability.
b. The disabled candidate.
c. The one most qualified.
d. The candidate needing the least accommodation. Answer: The one
who is most qualified
QUESTIONS AND CORRECT
SOLUTIONS
◉ The emphasis for Certified Parking Professionals serving the
restaurant and hospitality industry is on:
a. Speed.
b. Convenience.
c. Efficiency.
d. Service. Answer: Service
◉ Advantages of booting include all of the following, EXCEPT:
a. More direct control over the process than towing; this is helpful
where the booting entity has made an error.
b. Best solution for clearing a parking space.
c. The opportunity to collect a boot removal fee.
d. Vehicle remains in place; this is more convenient for the violator.
Answer: Best Solution for clearing a parking space
◉ An advantage of an attended self-park is?
a. Improved revenue control over an automated system.
b. Fewer errors in cash transactions.
c. Ease of handling exceptions to fees and the rules and regulations of
the facility.
,d. Can quickly be transformed into a valet operation. Answer: The ease
of handling exceptions to fees and the rules and regulations of the
facility
◉ As a manager, what is the first action to take when a customer
presents a complaint?
a. Ensure that the customer understands your opinion of the complaint.
b. Show the customer the mistake that he or she has made.
c. Listen to the complaint and gather information.
d. Tell the customer to do whatever he or she thinks is right. Answer:
Listen to the complaint and gather information.
◉ A facility manager will best help employees to deal with customer
complaints if the manager does what?
a. Handles every complaint personally.
b. Requires employees to take the complaints in writing.
c. Trains employees to deal with complaints.
d. Insists that employees resolve customer complaints without
bothering the manager. Answer: Trains employees to deal with
complaints.
◉ How should a manager deal with an unsatisfied customer whose
complaint has not been handled
correctly by an employee?
, a. Promise to take care of the problem.
b. Tell the customer that there is nothing else that can be done.
c. Listen to the customer and try to understand the complaint.
d. Refer the customer to the main office. Answer: Listen to the
customer and try to understand the complaint
◉ Upon a customer's return, a valet should not do what?
a. Pick up all loose trash inside the vehicle.
b. Help the customer store items in vehicle if necessary.
c. Wait for the customer to enter the vehicle.
d. Close the vehicle door once the customer is inside. Answer: Pick up
all loose trash inside the vehicle.
◉ A Certified Parking Professional has interviewed two candidates for a
cashier's position. Both are
excellent potential employees. One candidate has a disability and the
other does not. According to
the ADA, which candidate should get the job?
a. The candidate with no disability.
b. The disabled candidate.
c. The one most qualified.
d. The candidate needing the least accommodation. Answer: The one
who is most qualified
