ISDS 3115 EXAM 1 WITH CORRECT ACTUAL
QUESTIONS AND CORRECTLY WELL DEFINED
ANSWERS LATEST ALREADY GRADED A+
Terms in this set (62)
A graphic technique for defining the C
relationship between customer
desires and product (or service) is:
A. the assembly drawing
B. product lifecycle management
C. the house of quality
D. modular design
E. the moment of truth
The 10 strategic operations E
management decisions include:
A. process and capacity design
B. layout strategy
C. maintenance
D. managing quality
E. all of the above
,Which is NOT true regarding D
differences between goods and
services?
A. services tend to have a more
inconsistent product definition than
goods
B. services tend to have higher
customer interaction than goods
C. most goods are common to
many customers, services are often
unique to the final customer
D. tangible goods are generally
produced and consumed
simultaneously, services are not
E. none i.e. all of the above are true
Which of the following attributes is B
most typical of a service?
A. mass production
B. production and consumption
occur simultaneously
C. consistency
D. tangible
E. easy to automate
, The total of all outputs produced C
by the transformation process
divided by the total of the inputs is:
A. greater in manufacturing than in
services
B. defined only for manufacturing
firms
C. multi factor productivity
D. single-factor productivity
E. utilization
Which of the following statements A
best characterizes delivery
reliability?
A. a company that always delivers
at the promised times
B. a company that delivers more
frequently than its competitors
C. a company that always delivers
on the same day of the week
D. a company that delivers faster
than its competitors
E. a company that has a
computerized delivery scheduling
system
Response-based competitive D
advantage can be:
A. flexible response
B. reliable response
C. quick response
D. all of the above
E. none of the above
QUESTIONS AND CORRECTLY WELL DEFINED
ANSWERS LATEST ALREADY GRADED A+
Terms in this set (62)
A graphic technique for defining the C
relationship between customer
desires and product (or service) is:
A. the assembly drawing
B. product lifecycle management
C. the house of quality
D. modular design
E. the moment of truth
The 10 strategic operations E
management decisions include:
A. process and capacity design
B. layout strategy
C. maintenance
D. managing quality
E. all of the above
,Which is NOT true regarding D
differences between goods and
services?
A. services tend to have a more
inconsistent product definition than
goods
B. services tend to have higher
customer interaction than goods
C. most goods are common to
many customers, services are often
unique to the final customer
D. tangible goods are generally
produced and consumed
simultaneously, services are not
E. none i.e. all of the above are true
Which of the following attributes is B
most typical of a service?
A. mass production
B. production and consumption
occur simultaneously
C. consistency
D. tangible
E. easy to automate
, The total of all outputs produced C
by the transformation process
divided by the total of the inputs is:
A. greater in manufacturing than in
services
B. defined only for manufacturing
firms
C. multi factor productivity
D. single-factor productivity
E. utilization
Which of the following statements A
best characterizes delivery
reliability?
A. a company that always delivers
at the promised times
B. a company that delivers more
frequently than its competitors
C. a company that always delivers
on the same day of the week
D. a company that delivers faster
than its competitors
E. a company that has a
computerized delivery scheduling
system
Response-based competitive D
advantage can be:
A. flexible response
B. reliable response
C. quick response
D. all of the above
E. none of the above
