CPI EXAM SCRIPT UPDATED COMPLETE QUESTIONS AND ANSWERS EXPERT REVIEWED

CPI EXAM SCRIPT UPDATED COMPLETE
QUESTIONS AND ANSWERS EXPERT
REVIEWED

●● Staff Attitude and Approach to Anxiety
Answer: Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety


●● Staff Attitude and Approach to Defensive
Answer: directive-attempt to control the situation and begin to set limits


●● Staff Attitude and Approach Acting Out Person
Answer: non-violent physical crisis intervention


●● Staff Attitudes for Tension Reduction
Answer: therapeutic rapport decrease in energy regaining of rationality


●● integrated Experience
Answer: we can set the tone for whether or not the behavior escalates or
de-escalates


●● non-verbal-proxemics (personal space)

, Answer: area surrounding your body considered an extension of self. 1
1/2 to 3 feet (typically) culture, height, gender, age, status, appearance,
and familiarity.


●● kinesics (body language)
Answer: non-verbal message transmitted by motion and body posture.
Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
(stance) hands


●● 3 reasons for using the CPI supportive stance
Answer: safety
less threatening
communicates respect


●● components of the communication pyramid
Answer: verbal communication, para verbal coomunication, and non-
verbal communication


●● what is paraverbal communication
Answer: how we say what we say


●● three components of paraverbal communication