CPHQ FINAL PAPER COMPLETE
QUESTIONS AND ACCURATE SOLUTIONS
STUDY GUIDE
●● Six Sigma
Answer: A business process for improving quality, reducing costs, and
increasing customer satisfaction and a process whereby firms work to
limit product defects to 3.4 per million or fewer
●● LEAN approach (quality improvement technique)
Answer: Focused on what's valuable to customers, pt, payers, providers,
regulatory bodies with an emphasis on investigating new ways to get
things done and making changes in a short period of time.
●● Reengineering
Answer: Redesigning a company's processes to make them more
efficient. A focus on cross-functional capabilities led to the dissolution
of departmental silos. Often became associated with downsizing and
layoffs and employee morale declined and productivity suffered.
●● Rapid cycle improvement (RCI)
Answer: An improvement model that makes repeated incremental
improvements to optimize performance
,●● Breakthrough Series
Answer: A collaborative approach to QPI developed by the IHI to bring
about rapid cycle improvements. Collaborations allow organizations to
learn from each other's successes and failures. Incorporates the PDSA
cycles and the concept of spread.
●● Patient safety approach six key areas
Answer: structure, environment, equipment/technologies, processes,
people, and leadership/culture
●● Patient-centered care
Answer: "Nothing about me without me" best describes the concept of
patient-centered care. Care that is respectful of and responsive to
individual patient preferences, needs, and values.
●● TeamSTEPPS stands for
Answer: Team Strategies and Tools to Enhance Performance and Patient
Safety
●● TeamSTEPPS (an AHRQ strategy to promote patient safety)
Answer: A teamwork system designed to increase patient safety
developed by the DoD and AHRQ
●● TeamSTEPPS
, Answer: Designed to improve communication and teamwork skills
among healthcare professionals.
●● IOM Imperatives, Priorities and Competencies
Answer: Patient safety and harm, changing the healthcare delivery
system, and policy and healthcare quality
●● Underuse
Answer: Not providing a health service that might have been medically
beneficial
●● Overuse
Answer: The potential for harm from the provision of a service that
exceeds the possible benefit
●● Misuse
Answer: Incorrect diagnoses, medical errors, and other sources of
avoidable complications
●● IOM 6 characteristics 2c2
Answer: Safe, effective, patient-centered, timely, efficient, equitable
SEPTEE
●● Safe
QUESTIONS AND ACCURATE SOLUTIONS
STUDY GUIDE
●● Six Sigma
Answer: A business process for improving quality, reducing costs, and
increasing customer satisfaction and a process whereby firms work to
limit product defects to 3.4 per million or fewer
●● LEAN approach (quality improvement technique)
Answer: Focused on what's valuable to customers, pt, payers, providers,
regulatory bodies with an emphasis on investigating new ways to get
things done and making changes in a short period of time.
●● Reengineering
Answer: Redesigning a company's processes to make them more
efficient. A focus on cross-functional capabilities led to the dissolution
of departmental silos. Often became associated with downsizing and
layoffs and employee morale declined and productivity suffered.
●● Rapid cycle improvement (RCI)
Answer: An improvement model that makes repeated incremental
improvements to optimize performance
,●● Breakthrough Series
Answer: A collaborative approach to QPI developed by the IHI to bring
about rapid cycle improvements. Collaborations allow organizations to
learn from each other's successes and failures. Incorporates the PDSA
cycles and the concept of spread.
●● Patient safety approach six key areas
Answer: structure, environment, equipment/technologies, processes,
people, and leadership/culture
●● Patient-centered care
Answer: "Nothing about me without me" best describes the concept of
patient-centered care. Care that is respectful of and responsive to
individual patient preferences, needs, and values.
●● TeamSTEPPS stands for
Answer: Team Strategies and Tools to Enhance Performance and Patient
Safety
●● TeamSTEPPS (an AHRQ strategy to promote patient safety)
Answer: A teamwork system designed to increase patient safety
developed by the DoD and AHRQ
●● TeamSTEPPS
, Answer: Designed to improve communication and teamwork skills
among healthcare professionals.
●● IOM Imperatives, Priorities and Competencies
Answer: Patient safety and harm, changing the healthcare delivery
system, and policy and healthcare quality
●● Underuse
Answer: Not providing a health service that might have been medically
beneficial
●● Overuse
Answer: The potential for harm from the provision of a service that
exceeds the possible benefit
●● Misuse
Answer: Incorrect diagnoses, medical errors, and other sources of
avoidable complications
●● IOM 6 characteristics 2c2
Answer: Safe, effective, patient-centered, timely, efficient, equitable
SEPTEE
●● Safe
