WGU C954 Exam Questions and Answers
with Verified Solutions | Latest Updated 2026
A company has tasked the IT C. Instant messaging
manager with installing
communication e-business tools.
Which unified communication
component will provide real-time
responses?
A. Email
B. Webinar
C. Instant messaging
D. Podcasting
A company needs to manage the D. Content management system
creation, storage, editing, and
publication of its website content.
It
needs a tool that includes web-
based publishing, search,
navigation,
and indexing to organize
information.
Which tool should the company
use?
A. Customer relationship
management
B. Enterprise resource planning
C. IT incident management
D. Content management system
,Which software allows a company A. Customer relationship management
to
track its end users' shopping and
buying behaviors to help increase
loyalty, retention, and profits?
A. Customer relationship
management
B. Content management system
C. Enterprise resource planning
D. Suite ticketing
A marketing department has a A. List generator
goal B. Cross-selling or upselling
to increase customer satisfaction.
Which two primary operational
customer relationship
management
(CRM) technologies can help
achieve this goal?
Choose 2 answers.
A. List generator
B. Cross-selling or upselling
C. Uplift modeling
D. Data mining
What is used in IT to identify and C. Transaction processing systems
analyze daily business activities
such
as payroll?
A. Executive information systems
B. Managerial support systems
C. Transaction processing
systems
D. Decision support systems
,A company wants to bring D. 3D printers
production closer to customers,
eliminating steps in the supply
chain
by using inexpensive types of
hardware business tools.
Which item best promotes mass
customization, small production
batches, and consumable
inventory
and also allows customer
feedback?
A. RFID tags
B. Drones
C. Robotics
D. 3D printers
What are two core components of A. Accounting
enterprise resource planning C. Finance
(ERP)??Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship
management
What are two extended enterprise B. Business intelligence
resource planning (ERP) D. Customer relationship management
components???Choose 2
answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship
management
, What is a function of analytical A. It supports back-office operations and
customer relationship strategic
management analysis, and it includes all systems that
(CRM)? do not deal
A. It supports back-office directly with the customers.
operations
and strategic analysis, and it
includes
all systems that do not deal
directly
with the customers.
B. It is used to create list
generators,
manage campaigns, and aid in
cross-
selling and upselling.
C. It supports traditional
transactional processing for
day-to-
day front-office operations or
systems that deal directly with the
customers.
D. It connects disparate systems.
with Verified Solutions | Latest Updated 2026
A company has tasked the IT C. Instant messaging
manager with installing
communication e-business tools.
Which unified communication
component will provide real-time
responses?
A. Email
B. Webinar
C. Instant messaging
D. Podcasting
A company needs to manage the D. Content management system
creation, storage, editing, and
publication of its website content.
It
needs a tool that includes web-
based publishing, search,
navigation,
and indexing to organize
information.
Which tool should the company
use?
A. Customer relationship
management
B. Enterprise resource planning
C. IT incident management
D. Content management system
,Which software allows a company A. Customer relationship management
to
track its end users' shopping and
buying behaviors to help increase
loyalty, retention, and profits?
A. Customer relationship
management
B. Content management system
C. Enterprise resource planning
D. Suite ticketing
A marketing department has a A. List generator
goal B. Cross-selling or upselling
to increase customer satisfaction.
Which two primary operational
customer relationship
management
(CRM) technologies can help
achieve this goal?
Choose 2 answers.
A. List generator
B. Cross-selling or upselling
C. Uplift modeling
D. Data mining
What is used in IT to identify and C. Transaction processing systems
analyze daily business activities
such
as payroll?
A. Executive information systems
B. Managerial support systems
C. Transaction processing
systems
D. Decision support systems
,A company wants to bring D. 3D printers
production closer to customers,
eliminating steps in the supply
chain
by using inexpensive types of
hardware business tools.
Which item best promotes mass
customization, small production
batches, and consumable
inventory
and also allows customer
feedback?
A. RFID tags
B. Drones
C. Robotics
D. 3D printers
What are two core components of A. Accounting
enterprise resource planning C. Finance
(ERP)??Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship
management
What are two extended enterprise B. Business intelligence
resource planning (ERP) D. Customer relationship management
components???Choose 2
answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship
management
, What is a function of analytical A. It supports back-office operations and
customer relationship strategic
management analysis, and it includes all systems that
(CRM)? do not deal
A. It supports back-office directly with the customers.
operations
and strategic analysis, and it
includes
all systems that do not deal
directly
with the customers.
B. It is used to create list
generators,
manage campaigns, and aid in
cross-
selling and upselling.
C. It supports traditional
transactional processing for
day-to-
day front-office operations or
systems that deal directly with the
customers.
D. It connects disparate systems.
