NSG 3180 COMMUNICATION &
TEAMWORK EXAM 2 STUDY GUIDE
QUESTIONS AND ANSWERS
1. In the TeamSTEPPS framework, which component of SBAR involves the nurse suggesting a
specific action or requesting a specific order from the physician?
A. Situation
B. Background
C. Assessment
D. Recommendation
Answer: D
Conceptual Explanation: The ‘Recommendation’ portion of SBAR is where the provider
explicitly states what they want to happen or what action should be taken next to address
the patient’s condition.
,2. A nurse is concerned about a patient’s declining oxygen saturation but feels intimidated by
the surgeon’s demeanor. Which TeamSTEPPS tool specifically empowers the nurse to stop
the procedure if a safety breach is imminent?
A. Check-back
B. Briefing
C. Call-out
D. CUS words
Answer: D
Conceptual Explanation: CUS stands for ‘I am Concerned,’ ‘I am Uncomfortable,’ ‘This is a
Safety issue.’ It is a graded assertion tool used to escalate concerns clearly and concisely.
3. During a code blue, the team leader states ‘Give 1mg of Epinephrine IV push.’ The nurse
recorder repeats ‘1mg Epinephrine IV push given.’ This is an example of:
A. Call-out
B. Check-back
C. Handoff
D. Two-Challenge Rule
Answer: B
Conceptual Explanation: Check-back is a closed-loop communication technique used to
verify and validate information exchange.
, 4. Which conflict management style is characterized by a ‘Win-Win’ approach where both
parties work together to find a solution that fully satisfies all concerns?
A. Compromising
B. Collaborating
C. Accommodating
D. Competing
Answer: B
Conceptual Explanation: Collaboration involves high assertiveness and high cooperation
to achieve a mutually beneficial outcome, distinct from compromise which involves giving
something up.
5. A nurse leader observes a staff member using a condescending tone with a junior
colleague. The leader uses the DESC script to address this. What does the ‘E’ in DESC stand
for?
A. Evaluate the outcome
B. Escalate to management
C. Engage in active listening
D. Express how the situation makes you feel
Answer: D
TEAMWORK EXAM 2 STUDY GUIDE
QUESTIONS AND ANSWERS
1. In the TeamSTEPPS framework, which component of SBAR involves the nurse suggesting a
specific action or requesting a specific order from the physician?
A. Situation
B. Background
C. Assessment
D. Recommendation
Answer: D
Conceptual Explanation: The ‘Recommendation’ portion of SBAR is where the provider
explicitly states what they want to happen or what action should be taken next to address
the patient’s condition.
,2. A nurse is concerned about a patient’s declining oxygen saturation but feels intimidated by
the surgeon’s demeanor. Which TeamSTEPPS tool specifically empowers the nurse to stop
the procedure if a safety breach is imminent?
A. Check-back
B. Briefing
C. Call-out
D. CUS words
Answer: D
Conceptual Explanation: CUS stands for ‘I am Concerned,’ ‘I am Uncomfortable,’ ‘This is a
Safety issue.’ It is a graded assertion tool used to escalate concerns clearly and concisely.
3. During a code blue, the team leader states ‘Give 1mg of Epinephrine IV push.’ The nurse
recorder repeats ‘1mg Epinephrine IV push given.’ This is an example of:
A. Call-out
B. Check-back
C. Handoff
D. Two-Challenge Rule
Answer: B
Conceptual Explanation: Check-back is a closed-loop communication technique used to
verify and validate information exchange.
, 4. Which conflict management style is characterized by a ‘Win-Win’ approach where both
parties work together to find a solution that fully satisfies all concerns?
A. Compromising
B. Collaborating
C. Accommodating
D. Competing
Answer: B
Conceptual Explanation: Collaboration involves high assertiveness and high cooperation
to achieve a mutually beneficial outcome, distinct from compromise which involves giving
something up.
5. A nurse leader observes a staff member using a condescending tone with a junior
colleague. The leader uses the DESC script to address this. What does the ‘E’ in DESC stand
for?
A. Evaluate the outcome
B. Escalate to management
C. Engage in active listening
D. Express how the situation makes you feel
Answer: D
