NSG 3180 – COMMUNICATION &
TEAMWORK EXAM 2
COMPREHENSIVE ASSESSMENT
1. A nurse is caring for a patient who is experiencing significant anxiety regarding a new
diagnosis. The nurse states, ‘I understand this is difficult, but I will be here with you as you
start your first treatment.’ This is an example of which therapeutic communication
technique?
A. Sympathy
B. Providing False Reassurance
C. Offering Self
D. Giving Advice
Answer: C
Conceptual Explanation: Offering self involves making oneself available to provide
presence and support without making demands on the patient.
,2. Which stage of Tuckman’s Group Development model is characterized by members testing
boundaries, experiencing conflict, and challenging the leader’s authority?
A. Forming
B. Norming
C. Storming
D. Performing
Answer: C
Conceptual Explanation: The Storming stage is defined by interpersonal conflict,
competition for roles, and resistance to group influence.
3. A nurse is using the SBAR tool to report a change in a patient’s condition to a physician.
Which statement represents the ‘Assessment’ portion of the tool?
A. ‘I believe the patient is developing early signs of sepsis.’
B. ‘The patient was admitted for pneumonia two days ago.’
C. ‘I am calling about Mr. Jones in room 402.’
D. ‘I recommend we order a STAT chest X-ray.’
Answer: A
Conceptual Explanation: Assessment in SBAR refers to the nurse’s clinical impression or
analysis of what is happening based on the situation and background.
, 4. During a team meeting, a nurse manager notices two staff members constantly
interrupting each other. The manager decides to use ‘DESC’ script to address this. What does
the ‘E’ in DESC stand for?
A. Express
B. Evaluate
C. Empathize
D. Escalate
Answer: A
Conceptual Explanation: DESC stands for Describe, Express, Specify, and Consequences.
‘Express’ is where you express how the situation makes you feel or what your concerns are.
5. A nurse spends an extra two hours after her shift every day talking to a specific patient,
shares personal financial struggles with them, and accepts a handmade piece of jewelry. This
behavior is categorized as:
A. A Boundary Crossing
B. A Boundary Violation
C. Therapeutic Engagement
D. Under-involvement
Answer: B
TEAMWORK EXAM 2
COMPREHENSIVE ASSESSMENT
1. A nurse is caring for a patient who is experiencing significant anxiety regarding a new
diagnosis. The nurse states, ‘I understand this is difficult, but I will be here with you as you
start your first treatment.’ This is an example of which therapeutic communication
technique?
A. Sympathy
B. Providing False Reassurance
C. Offering Self
D. Giving Advice
Answer: C
Conceptual Explanation: Offering self involves making oneself available to provide
presence and support without making demands on the patient.
,2. Which stage of Tuckman’s Group Development model is characterized by members testing
boundaries, experiencing conflict, and challenging the leader’s authority?
A. Forming
B. Norming
C. Storming
D. Performing
Answer: C
Conceptual Explanation: The Storming stage is defined by interpersonal conflict,
competition for roles, and resistance to group influence.
3. A nurse is using the SBAR tool to report a change in a patient’s condition to a physician.
Which statement represents the ‘Assessment’ portion of the tool?
A. ‘I believe the patient is developing early signs of sepsis.’
B. ‘The patient was admitted for pneumonia two days ago.’
C. ‘I am calling about Mr. Jones in room 402.’
D. ‘I recommend we order a STAT chest X-ray.’
Answer: A
Conceptual Explanation: Assessment in SBAR refers to the nurse’s clinical impression or
analysis of what is happening based on the situation and background.
, 4. During a team meeting, a nurse manager notices two staff members constantly
interrupting each other. The manager decides to use ‘DESC’ script to address this. What does
the ‘E’ in DESC stand for?
A. Express
B. Evaluate
C. Empathize
D. Escalate
Answer: A
Conceptual Explanation: DESC stands for Describe, Express, Specify, and Consequences.
‘Express’ is where you express how the situation makes you feel or what your concerns are.
5. A nurse spends an extra two hours after her shift every day talking to a specific patient,
shares personal financial struggles with them, and accepts a handmade piece of jewelry. This
behavior is categorized as:
A. A Boundary Crossing
B. A Boundary Violation
C. Therapeutic Engagement
D. Under-involvement
Answer: B
