C720 WGU Exam Questions and Answers
with Verified Solutions | Latest Updated 2026
Crosby Eliminate Errors, "Do it right the 1st time",
"Quality is
free"
Deming 14 points, systems not employees cause
defects,
train employees to use tools
Ishikawa Fishbone, Team Work, Quality Circles
Juran Cost of quality, "Fitness for use", continues
improvement
Taguchi Robust design, quality designed into the
product
Reliability Service Q. ability to perform promised
service
Responsiveness Service Q. Prompt Service
Assurance Service Q. Knowledge and courteous of
employee
(Trust)
, Empathy Service Q.Caring and attention to
customers
Tangibility Service Q. Appearance of physical
facilities
Performance Good Q. Primary characteristics
Features Good Q. Secondary characteristics
Reliability Good Q. length of time a product will
function
before fail
Conformance Good Q. How well it matched pre
determined
standards
Durability Good Q. How it will function at hard times
Serviceability Good Q. Speed, courteous, competence of
repair
Aesthetics Good Q. Looks, feels, sounds
Perceived Quality Good Q. Image, advertising, brand
6 Sigma Produce Error FREE products
with Verified Solutions | Latest Updated 2026
Crosby Eliminate Errors, "Do it right the 1st time",
"Quality is
free"
Deming 14 points, systems not employees cause
defects,
train employees to use tools
Ishikawa Fishbone, Team Work, Quality Circles
Juran Cost of quality, "Fitness for use", continues
improvement
Taguchi Robust design, quality designed into the
product
Reliability Service Q. ability to perform promised
service
Responsiveness Service Q. Prompt Service
Assurance Service Q. Knowledge and courteous of
employee
(Trust)
, Empathy Service Q.Caring and attention to
customers
Tangibility Service Q. Appearance of physical
facilities
Performance Good Q. Primary characteristics
Features Good Q. Secondary characteristics
Reliability Good Q. length of time a product will
function
before fail
Conformance Good Q. How well it matched pre
determined
standards
Durability Good Q. How it will function at hard times
Serviceability Good Q. Speed, courteous, competence of
repair
Aesthetics Good Q. Looks, feels, sounds
Perceived Quality Good Q. Image, advertising, brand
6 Sigma Produce Error FREE products
