C720 PA wgu Exam Questions and Answers
with Verified Solutions | Latest Updated 2026
A company that produces motors To develop a Pareto chart identifying the
uses the following check sheet: root
Why would the company use this causes of engine defects
check sheet?
To create a control chart to
measure
the engine assembly process
To create a flow chart of the
engine
assembly process
To develop a suppliers, inputs,
process, outputs, customers
(SIPOC)
diagram
To develop a Pareto chart
identifying
the root causes of engine defects
Which aspect of quality is Durability
demonstrated by a vehicle that
has a
useful life of 165,000 miles?
Performance
Reliability
Features
Durability
,A quality improvement team is Control charts
trying Run charts
to illustrate to upper management
how a process is varying over time
as
measurements are collected.
Which two statistical process
control
(SPC) tools should the team use?
Choose 2 answers
Cause-and-effect diagrams
Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Control charts
The CEO of a service company Deming's 14 points
wants to change the strategy of
the
company from volume sales to
high-
quality products.
Which philosophy should the CEO
implement to emphasize quality
over
volume?
Shewhart's variation reduction
Deming's 14 points
Ohno and Shingo's kaizen
Taguchi's loss function
,A company sells garage doors Control charts to measure the time
through a national retailer and elapsed to
contracts with local installers to completion
complete the installations. The Run charts to chart output around the
operations manager is responsible 14-day
for completing the installations in a central tendency
14-day period after the sale. The
company will be penalized
financially if it fails to achieve
these
objectives. The operations
manager's
daily responsibilities include
contacting installers to expedite
orders and ensure deadlines are
met.
Which two tools that should be
used
to measure installer performance?
Choose 2 answers
Control charts to measure the time
elapsed to completion
Fishbone diagram to chart the
method, material, machine, and
manpower
Gantt chart to measure how much
performance has improved
Run charts to chart output around
the 14-day central tendency
, Which quality tool examines Statistical process control
patterns, flow, and causes of
variation of data points over time?
Quality function deployment
Cause-and-effect matrix
Students t-test
Statistical process control
A vice president of a major retailer Scatter plot
is
trying to reduce the wait time for
customers in the checkout line by
appropriately opening checkout
lines. To do this, the VP needs to
know the relationship and degree
of
correlation between monthly
customer visits and area
population.
Which tool should be used in this
situation?
Pareto chart
Control chart
Scatter plot
Histogram
with Verified Solutions | Latest Updated 2026
A company that produces motors To develop a Pareto chart identifying the
uses the following check sheet: root
Why would the company use this causes of engine defects
check sheet?
To create a control chart to
measure
the engine assembly process
To create a flow chart of the
engine
assembly process
To develop a suppliers, inputs,
process, outputs, customers
(SIPOC)
diagram
To develop a Pareto chart
identifying
the root causes of engine defects
Which aspect of quality is Durability
demonstrated by a vehicle that
has a
useful life of 165,000 miles?
Performance
Reliability
Features
Durability
,A quality improvement team is Control charts
trying Run charts
to illustrate to upper management
how a process is varying over time
as
measurements are collected.
Which two statistical process
control
(SPC) tools should the team use?
Choose 2 answers
Cause-and-effect diagrams
Scatter diagrams
Histograms
Run charts
Check sheets
Pareto charts
Control charts
The CEO of a service company Deming's 14 points
wants to change the strategy of
the
company from volume sales to
high-
quality products.
Which philosophy should the CEO
implement to emphasize quality
over
volume?
Shewhart's variation reduction
Deming's 14 points
Ohno and Shingo's kaizen
Taguchi's loss function
,A company sells garage doors Control charts to measure the time
through a national retailer and elapsed to
contracts with local installers to completion
complete the installations. The Run charts to chart output around the
operations manager is responsible 14-day
for completing the installations in a central tendency
14-day period after the sale. The
company will be penalized
financially if it fails to achieve
these
objectives. The operations
manager's
daily responsibilities include
contacting installers to expedite
orders and ensure deadlines are
met.
Which two tools that should be
used
to measure installer performance?
Choose 2 answers
Control charts to measure the time
elapsed to completion
Fishbone diagram to chart the
method, material, machine, and
manpower
Gantt chart to measure how much
performance has improved
Run charts to chart output around
the 14-day central tendency
, Which quality tool examines Statistical process control
patterns, flow, and causes of
variation of data points over time?
Quality function deployment
Cause-and-effect matrix
Students t-test
Statistical process control
A vice president of a major retailer Scatter plot
is
trying to reduce the wait time for
customers in the checkout line by
appropriately opening checkout
lines. To do this, the VP needs to
know the relationship and degree
of
correlation between monthly
customer visits and area
population.
Which tool should be used in this
situation?
Pareto chart
Control chart
Scatter plot
Histogram
