NURS 240 Exam 1 – Questions With Accurate
Solutions
Groups
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Match Blocks Charms NEW
Terms in this set (35)
Who are the first members of healthcare The nurse is the first member
teams that interact with patients?
Name the 10 'What not to do's' of 1. Providing false assurance/reassurance
interviewing 2. Giving unwanted advice
3. Using authority
4. Using avoidance language
5. Distancing
6. Using professional jargon
7. Using leading or biased questions
8. Talking to much
9. Interrupting
10. Using 'Why' questions
What type of questions should you Open ended questions (which give narrative
begin with when a patient seeks your information; unbiased)
medical opinion? ex. "What brings you to the hospital?"
, What type of questions are useful when Closed/ Direct questions (specific information)
you need specific facts like past medical
Hx/ review of systems and help fill in
any details that are left out of the
patients initial opening narrative?
At what distance would the interview Social distance (4-12 ft)
phase occur?
What distance is used during the Personal distance (1.5-4 ft)
physical assessment?
Name the phases of a nurse/patient *Introduction/opening
interview *Working phase --> data gathering phase
*Summary (review info given)
*Closing
What do successful interviews allow 1. Gather complete and accurate data about the person's
nurses to do? health state, including the description and chronology
of any symptoms.
2. Establish trust so that the person feels accepted and
thus free to share all relevant data.
3. Teach the person about his or her health state.
4. Build rapport for a continuing therapeutic
relationship.
5. Discuss health promotion and disease prevention.
Describe the process of communication *Sending --> nonverbal communication/body language
*Receiving --> message must be interpreted by receiver
*Internal factors of the examiner --> empathy, ability to
listen, self awareness
*External factors --> ensure privacy/ make environment
comfortable
BEWARE OF NOTE TAKING AND EHR!
Solutions
Groups
Play your way to mastery with fun games
Match Blocks Charms NEW
Terms in this set (35)
Who are the first members of healthcare The nurse is the first member
teams that interact with patients?
Name the 10 'What not to do's' of 1. Providing false assurance/reassurance
interviewing 2. Giving unwanted advice
3. Using authority
4. Using avoidance language
5. Distancing
6. Using professional jargon
7. Using leading or biased questions
8. Talking to much
9. Interrupting
10. Using 'Why' questions
What type of questions should you Open ended questions (which give narrative
begin with when a patient seeks your information; unbiased)
medical opinion? ex. "What brings you to the hospital?"
, What type of questions are useful when Closed/ Direct questions (specific information)
you need specific facts like past medical
Hx/ review of systems and help fill in
any details that are left out of the
patients initial opening narrative?
At what distance would the interview Social distance (4-12 ft)
phase occur?
What distance is used during the Personal distance (1.5-4 ft)
physical assessment?
Name the phases of a nurse/patient *Introduction/opening
interview *Working phase --> data gathering phase
*Summary (review info given)
*Closing
What do successful interviews allow 1. Gather complete and accurate data about the person's
nurses to do? health state, including the description and chronology
of any symptoms.
2. Establish trust so that the person feels accepted and
thus free to share all relevant data.
3. Teach the person about his or her health state.
4. Build rapport for a continuing therapeutic
relationship.
5. Discuss health promotion and disease prevention.
Describe the process of communication *Sending --> nonverbal communication/body language
*Receiving --> message must be interpreted by receiver
*Internal factors of the examiner --> empathy, ability to
listen, self awareness
*External factors --> ensure privacy/ make environment
comfortable
BEWARE OF NOTE TAKING AND EHR!
