Question 1 points
A company has a goal of increasing customer satisfaction within four months. A
project is initiated to meet this goal. The project manager needs to identify best
practices.
What should the project manager utilize to accomplish this? Select one.
Question options:
Facilitation
Affinity diagram
Focus groups
Benchmarking
Hide question 1 feedback
Benchmarking involves comparing actual or planned products, processes, and practices to those of comparable organizations to identify best
practices, generate ideas for improvement, and provide a basis for measuring performance.
Question 2 points
A project team is reviewing a budget early in a project and is surprised at the great
cost variances. At the next retrospective, the team focuses on the budget problem and
determines that the current funding will be insufficient because all vendors have
significantly increased their prices.
What should the project team do next?
Question options:
Issue a new request for proposal (RFP) that includes a cost limitation.
Determine estimate at completion (EAC) and seek approval.
Approach management for the release of management reserves.
Activate and spend the contingency amount in the overall budget.
Hide question 2 feedback
, Increasing costs of products and services directly affects projects, so project teams need to adapt. An increase across all vendor services is
probably a sign of a big change in the external business environment. Issuing a new request for proposal (RFP) with a cost limitation will not
likely be successful because every vendor is affected. The solution here is to understand what is causing the price increases and seek a
solution for the project that is sustainable. The project team might then choose to create a revised budget with the new costs of vendor
services and goods—namely, the estimate at completion (EAC), which will tell them the expected total cost of completing all work expressed
as the sum of the actual cost (AC) to date and the estimate to complete (ETC). The product owner or project sponsor will decide whether the
organization can or wants to continue supporting the project. Because it is early in the project, this is the most sustainable solution for the
long-term health of the project. Management reserves and the contingency budget should be used for covering expenses resulting from issues,
not to support a project budget that has been impacted because of external environmental factors.
Question 3 points
A company that manufactures and sells plastic containers is working on their latest
product catalog. To comply with European laws, the photographs in the children's
products sections should not consist of more than 20% images of candy and processed
foods and should consist of at least 80% images of fruits and vegetables. As the
project team reviews the photographs before the final printing, they identify one
photograph that clearly does not comply with the law.
Which activity was the project team performing during the catalog review and which
activities should they perform in the future to avoid this issue from repeating?
Question options:
Decision making and voting; testing
Inspection and auditing; quality improvement methods
Problem solving and troubleshooting; inspection
Data gathering and discovery; audits
Hide question 3 feedback
Inspection is a quality control technique used in the Control Quality process to verify that products or deliverables conform or comply with
specific quality standards, specifications, or other criteria. This happened during the catalog review. To avoid this issue from being repeated,
the project team should perform quality improvement methods in the future. This may include updating their review and approval processes
to ensure compliance with regulatory requirements and implementing training programs for designers and photographers to understand the
A company has a goal of increasing customer satisfaction within four months. A
project is initiated to meet this goal. The project manager needs to identify best
practices.
What should the project manager utilize to accomplish this? Select one.
Question options:
Facilitation
Affinity diagram
Focus groups
Benchmarking
Hide question 1 feedback
Benchmarking involves comparing actual or planned products, processes, and practices to those of comparable organizations to identify best
practices, generate ideas for improvement, and provide a basis for measuring performance.
Question 2 points
A project team is reviewing a budget early in a project and is surprised at the great
cost variances. At the next retrospective, the team focuses on the budget problem and
determines that the current funding will be insufficient because all vendors have
significantly increased their prices.
What should the project team do next?
Question options:
Issue a new request for proposal (RFP) that includes a cost limitation.
Determine estimate at completion (EAC) and seek approval.
Approach management for the release of management reserves.
Activate and spend the contingency amount in the overall budget.
Hide question 2 feedback
, Increasing costs of products and services directly affects projects, so project teams need to adapt. An increase across all vendor services is
probably a sign of a big change in the external business environment. Issuing a new request for proposal (RFP) with a cost limitation will not
likely be successful because every vendor is affected. The solution here is to understand what is causing the price increases and seek a
solution for the project that is sustainable. The project team might then choose to create a revised budget with the new costs of vendor
services and goods—namely, the estimate at completion (EAC), which will tell them the expected total cost of completing all work expressed
as the sum of the actual cost (AC) to date and the estimate to complete (ETC). The product owner or project sponsor will decide whether the
organization can or wants to continue supporting the project. Because it is early in the project, this is the most sustainable solution for the
long-term health of the project. Management reserves and the contingency budget should be used for covering expenses resulting from issues,
not to support a project budget that has been impacted because of external environmental factors.
Question 3 points
A company that manufactures and sells plastic containers is working on their latest
product catalog. To comply with European laws, the photographs in the children's
products sections should not consist of more than 20% images of candy and processed
foods and should consist of at least 80% images of fruits and vegetables. As the
project team reviews the photographs before the final printing, they identify one
photograph that clearly does not comply with the law.
Which activity was the project team performing during the catalog review and which
activities should they perform in the future to avoid this issue from repeating?
Question options:
Decision making and voting; testing
Inspection and auditing; quality improvement methods
Problem solving and troubleshooting; inspection
Data gathering and discovery; audits
Hide question 3 feedback
Inspection is a quality control technique used in the Control Quality process to verify that products or deliverables conform or comply with
specific quality standards, specifications, or other criteria. This happened during the catalog review. To avoid this issue from being repeated,
the project team should perform quality improvement methods in the future. This may include updating their review and approval processes
to ensure compliance with regulatory requirements and implementing training programs for designers and photographers to understand the
