Maricopa County Sheriff?s Office Inmate Grievance Policy and Procedures
What is the purpose of the Inmate To establish guidelines and procedures for inmates
Grievance policy? to communicate concerns or complaints regarding
their conditions of confinement.
What does the policy state about Office personnel shall make a good faith effort to
resolving grievances? resolve grievance issues at the lowest possible
level.
What is a Grievance? A complaint by an inmate regarding procedures,
conditions in the jail, and employee conduct.
What is a Detention Grievance? A complaint by an inmate regarding non-medical
issues, including employee misconduct.
What is a Medical Grievance? A complaint by an inmate regarding medical issues.
What is an External Grievance A process for an inmate to submit a grievance
Appeal? appeal for review by an External Referee after an
unsatisfactory institutional grievance response.
What is a Formal Resolution? Settlement of an inmate's grievance after review by
a Custody Bureau Hearing Unit (CBHU) Sergeant.
Define 'Good Faith' in the context of Reasonable reliance on fact without the intent to
grievance procedures. deceive or disregard for the truth.
What is an Informal Resolution? Settlement of an inmate's grievance prior to being
forwarded to the CBHU.
What is the timeline for submitting an Inmates must submit a grievance within 72 hours of
inmate grievance? the event being grieved.
, Maricopa County Sheriff?s Office Inmate Grievance Policy and Procedures
What exceptions exist for the 72-hour Grievances alleging excessive use of force,
grievance submission time limit? employee misconduct, or violations of the Prison
Rape Elimination Act (PREA) can be submitted at
any time.
What should inmates do in case of an Contact detention personnel immediately rather than
emergency grievance? submitting electronically.
What assistance is provided to Assistance is provided as specified in Office Policies
inmates with Limited English DI-6 and GI-5.
Proficiency (LEP)?
What is the role of the Blue Team in It is an Early Identification System application for
the grievance process? recording information regarding incidents,
performance, and conduct.
What happens if an inmate is not The inmate may further their concern through a
satisfied with the Office resolution? grievance appeal process.
What should be included in a A proposed resolution must be included with the
submitted grievance? grievance.
What actions are taken for grievances Immediate action is required if failure to act may
of an emergency nature? result in serious harm or threaten facility security.
What happens if an employee fails to They may be subject to disciplinary action and an
act in emergency grievance internal complaint will be initiated in Blue Team.
situations?
How are grievances alleging They may be submitted at any time and are
excessive use of force or restraint addressed as specified in Office Policy GH-2.
handled?
What is the role of the Custody To review grievances and provide formal resolutions.
Bureau Hearing Unit (CBHU)?
, Maricopa County Sheriff?s Office Inmate Grievance Policy and Procedures
What is the significance of the Prison Grievances alleging violations of PREA can be
Rape Elimination Act (PREA) in submitted at any time and must be addressed
grievance procedures? promptly.
What is the purpose of providing To ensure all inmates understand the grievance
grievance information in both English procedure regardless of language proficiency.
and Spanish?
What should an inmate do if they are They should request a nationally certified interpreter
hard of hearing? to assist with communication.
What is the policy regarding Inmates shall not be subjected to harassment,
harassment or reprisal for submitting coercion, or reprisal for submitting a grievance.
a grievance?
What is the effective date of the October 4, 2022.
Inmate Grievance policy?
What does the term 'grievance The process by which an inmate submits an appeal
appeal' refer to? for review to the next level after an unsatisfactory
grievance response.
What is the significance of the It allows inmates to submit grievances conveniently
grievance procedure being available using inmate tablets.
electronically?
What should be done if an inmate They may be subject to disciplinary action, and
submits a false PREA allegation? information will be retained for filing.
What is the purpose of making a good To resolve all grievances at the lowest possible
faith effort in resolving detention level.
grievances?
Where should all medical grievances Directly to the Custody Bureau Hearing Unit (CBHU)
be forwarded? prior to the end of the shift.
What is the purpose of the Inmate To establish guidelines and procedures for inmates
Grievance policy? to communicate concerns or complaints regarding
their conditions of confinement.
What does the policy state about Office personnel shall make a good faith effort to
resolving grievances? resolve grievance issues at the lowest possible
level.
What is a Grievance? A complaint by an inmate regarding procedures,
conditions in the jail, and employee conduct.
What is a Detention Grievance? A complaint by an inmate regarding non-medical
issues, including employee misconduct.
What is a Medical Grievance? A complaint by an inmate regarding medical issues.
What is an External Grievance A process for an inmate to submit a grievance
Appeal? appeal for review by an External Referee after an
unsatisfactory institutional grievance response.
What is a Formal Resolution? Settlement of an inmate's grievance after review by
a Custody Bureau Hearing Unit (CBHU) Sergeant.
Define 'Good Faith' in the context of Reasonable reliance on fact without the intent to
grievance procedures. deceive or disregard for the truth.
What is an Informal Resolution? Settlement of an inmate's grievance prior to being
forwarded to the CBHU.
What is the timeline for submitting an Inmates must submit a grievance within 72 hours of
inmate grievance? the event being grieved.
, Maricopa County Sheriff?s Office Inmate Grievance Policy and Procedures
What exceptions exist for the 72-hour Grievances alleging excessive use of force,
grievance submission time limit? employee misconduct, or violations of the Prison
Rape Elimination Act (PREA) can be submitted at
any time.
What should inmates do in case of an Contact detention personnel immediately rather than
emergency grievance? submitting electronically.
What assistance is provided to Assistance is provided as specified in Office Policies
inmates with Limited English DI-6 and GI-5.
Proficiency (LEP)?
What is the role of the Blue Team in It is an Early Identification System application for
the grievance process? recording information regarding incidents,
performance, and conduct.
What happens if an inmate is not The inmate may further their concern through a
satisfied with the Office resolution? grievance appeal process.
What should be included in a A proposed resolution must be included with the
submitted grievance? grievance.
What actions are taken for grievances Immediate action is required if failure to act may
of an emergency nature? result in serious harm or threaten facility security.
What happens if an employee fails to They may be subject to disciplinary action and an
act in emergency grievance internal complaint will be initiated in Blue Team.
situations?
How are grievances alleging They may be submitted at any time and are
excessive use of force or restraint addressed as specified in Office Policy GH-2.
handled?
What is the role of the Custody To review grievances and provide formal resolutions.
Bureau Hearing Unit (CBHU)?
, Maricopa County Sheriff?s Office Inmate Grievance Policy and Procedures
What is the significance of the Prison Grievances alleging violations of PREA can be
Rape Elimination Act (PREA) in submitted at any time and must be addressed
grievance procedures? promptly.
What is the purpose of providing To ensure all inmates understand the grievance
grievance information in both English procedure regardless of language proficiency.
and Spanish?
What should an inmate do if they are They should request a nationally certified interpreter
hard of hearing? to assist with communication.
What is the policy regarding Inmates shall not be subjected to harassment,
harassment or reprisal for submitting coercion, or reprisal for submitting a grievance.
a grievance?
What is the effective date of the October 4, 2022.
Inmate Grievance policy?
What does the term 'grievance The process by which an inmate submits an appeal
appeal' refer to? for review to the next level after an unsatisfactory
grievance response.
What is the significance of the It allows inmates to submit grievances conveniently
grievance procedure being available using inmate tablets.
electronically?
What should be done if an inmate They may be subject to disciplinary action, and
submits a false PREA allegation? information will be retained for filing.
What is the purpose of making a good To resolve all grievances at the lowest possible
faith effort in resolving detention level.
grievances?
Where should all medical grievances Directly to the Custody Bureau Hearing Unit (CBHU)
be forwarded? prior to the end of the shift.
