LSU ISDS 3115 EXAM 1 QUESTIONS WITH VERIFIED
ANSWERS
True/False: Some of the operations-related activities of Hard Rock Café include
designing meals and analyzing them for ingredient cost and labor requirements. -
Answers - True
True/False: The production process at Hard Rock Café is limited to meal preparation
and serving customers. - Answers - False
True/False: All organizations, including service firms such as banks and hospitals, have
a production function. - Answers - True
True/False: Operations management is the set of activities that create value in the form
of goods and services by transforming inputs into outputs. - Answers - True
True/False: An example of a "hidden" production function is money transfers at banks. -
Answers - True
True/False: One reason to study operations management is to learn how people
organize themselves for productive enterprise. - Answers - True
True/False: The operations manager performs the management activities of planning,
organizing, staffing, leading, and controlling of the OM function. - Answers - True
True/False: "How much inventory of this item should we have?" is within the critical
decision area of managing quality. - Answers - False
True/False: In order to have a career in operations management, one must have a
degree in statistics or quantitative methods. - Answers - False
True/False: Henry Ford is known as the Father of Scientific Management. - Answers -
False
True/False: Shewhart's contributions to operations management came during the
Scientific Management Era. - Answers - False
True/False: Students wanting to pursue a career in operations management will find
multidisciplinary knowledge beneficial. - Answers - True
True/False: Customer interaction is often high for manufacturing processes, but low for
services. - Answers - False
,True/False: Productivity is more difficult to improve in the service sector. - Answers -
True
True/False: Manufacturing now constitutes the largest economic sector in postindustrial
societies. - Answers - False
True/False: In the past half-century, the number of people employed in manufacturing
has more or less held steady, but each manufacturing employee is manufacturing about
20 times as much. - Answers - True
True/False: A knowledge society is one that has migrated from work based on
knowledge to one based on manual work. - Answers - False
True/False: Productivity is the total value of all inputs to the transformation process
divided by the total value of the outputs produced. - Answers - False
True/False: Measuring the impact of a capital acquisition on productivity is an example
of multi-factor productivity. - Answers - False
True/False: Ethical and social dilemmas arise because stakeholders of a business have
conflicting perspectives. - Answers - True
At Hard Rock Café, tasks that reflect operations or operations management include
a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above - Answers - e. all of the above
An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above - Answers - d. preparing employee schedules
Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
e. to the manufacturing sector exclusivel - Answers - d. to all firms, whether
manufacturing and service
Which of the following are the primary functions of all organizations?
,a. operations, marketing, and human resources
b. marketing, human resources, and finance/accounting
c. sales, quality control, and operations
d. marketing, operations, and finance/accounting
e. research and development, finance/accounting, and purchasing - Answers - d.
marketing, operations, and finance/accounting
Budgeting, paying the bills, and collection of funds are activities associated with the
a. management function
b. control function
c. finance/accounting function
d. production/operations function
e. staffing function - Answers - c. finance/accounting function
Which of the following would not be an operations function in a fast-food restaurant?
a. advertising and promotion
b. designing the layout of the facility
c. maintaining equipment
d. making hamburgers and fries
e. purchasing ingredients - Answers - a. advertising and promotion
The marketing function's main concern is with
a. producing goods or providing services
b. procuring materials, supplies, and equipment
c. building and maintaining a positive image
d. generating the demand for the organization's products or services
e. securing monetary resources - Answers - d. generating the demand for the
organization's products or services
Reasons to study Operations Management include
a. studying why people organize themselves for free enterprise
b. knowing how goods and services are consumed
c. understanding what human resource managers do
d. learning about a costly part of the enterprise
e. all of the above - Answers - d. learning about a costly part of the enterprise
Reasons to study Operations Management include learning about
a. why people organize themselves for productive enterprise
b. how goods and services are produced
c. what operations managers do
d. a costly part of the enterprise
e. all of the above - Answers - e. all of the above
The five elements in the management process are
a. plan, direct, update, lead, and supervise
b. accounting/finance, marketing, operations, and management
, c. organize, plan, control, staff, and manage
d. plan, organize, staff, lead, and control
e. plan, lead, organize, manage, and control - Answers - d. plan, organize, staff, lead,
and control
Illiteracy and poor diets have been known to cost countries up to what percent of their
productivity?
a. 2%
b. 5%
c. 10%
d. 20%
e. 50% - Answers - d. 20%
Which of the following is not an element of the management process?
a. controlling
b. leading
c. planning
d. pricing
e. staffing - Answers - d. pricing
An operations manager is not likely to be involved in
a. the design of goods and services to satisfy customers' wants and needs
b. the quality of goods and services to satisfy customers' wants and needs
c. the identification of customers' wants and needs
d. work scheduling to meet the due dates promised to customers
e. maintenance schedules - Answers - c. the identification of customers' wants and
needs
All of the following decisions fall within the scope of operations management except for
a. financial analysis
b. design of goods and processes
c. location of facilities
d. managing quality
e. All of the above fall within the scope of operations management. - Answers - a.
financial analysis
The Ten Critical Decisions of Operations Management include
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Managing quality
e. all of the above - Answers - e. all of the above
Which of the following is not one of The Ten Critical Decisions of Operations
Management?
a. Layout strategy
ANSWERS
True/False: Some of the operations-related activities of Hard Rock Café include
designing meals and analyzing them for ingredient cost and labor requirements. -
Answers - True
True/False: The production process at Hard Rock Café is limited to meal preparation
and serving customers. - Answers - False
True/False: All organizations, including service firms such as banks and hospitals, have
a production function. - Answers - True
True/False: Operations management is the set of activities that create value in the form
of goods and services by transforming inputs into outputs. - Answers - True
True/False: An example of a "hidden" production function is money transfers at banks. -
Answers - True
True/False: One reason to study operations management is to learn how people
organize themselves for productive enterprise. - Answers - True
True/False: The operations manager performs the management activities of planning,
organizing, staffing, leading, and controlling of the OM function. - Answers - True
True/False: "How much inventory of this item should we have?" is within the critical
decision area of managing quality. - Answers - False
True/False: In order to have a career in operations management, one must have a
degree in statistics or quantitative methods. - Answers - False
True/False: Henry Ford is known as the Father of Scientific Management. - Answers -
False
True/False: Shewhart's contributions to operations management came during the
Scientific Management Era. - Answers - False
True/False: Students wanting to pursue a career in operations management will find
multidisciplinary knowledge beneficial. - Answers - True
True/False: Customer interaction is often high for manufacturing processes, but low for
services. - Answers - False
,True/False: Productivity is more difficult to improve in the service sector. - Answers -
True
True/False: Manufacturing now constitutes the largest economic sector in postindustrial
societies. - Answers - False
True/False: In the past half-century, the number of people employed in manufacturing
has more or less held steady, but each manufacturing employee is manufacturing about
20 times as much. - Answers - True
True/False: A knowledge society is one that has migrated from work based on
knowledge to one based on manual work. - Answers - False
True/False: Productivity is the total value of all inputs to the transformation process
divided by the total value of the outputs produced. - Answers - False
True/False: Measuring the impact of a capital acquisition on productivity is an example
of multi-factor productivity. - Answers - False
True/False: Ethical and social dilemmas arise because stakeholders of a business have
conflicting perspectives. - Answers - True
At Hard Rock Café, tasks that reflect operations or operations management include
a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above - Answers - e. all of the above
An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above - Answers - d. preparing employee schedules
Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
e. to the manufacturing sector exclusivel - Answers - d. to all firms, whether
manufacturing and service
Which of the following are the primary functions of all organizations?
,a. operations, marketing, and human resources
b. marketing, human resources, and finance/accounting
c. sales, quality control, and operations
d. marketing, operations, and finance/accounting
e. research and development, finance/accounting, and purchasing - Answers - d.
marketing, operations, and finance/accounting
Budgeting, paying the bills, and collection of funds are activities associated with the
a. management function
b. control function
c. finance/accounting function
d. production/operations function
e. staffing function - Answers - c. finance/accounting function
Which of the following would not be an operations function in a fast-food restaurant?
a. advertising and promotion
b. designing the layout of the facility
c. maintaining equipment
d. making hamburgers and fries
e. purchasing ingredients - Answers - a. advertising and promotion
The marketing function's main concern is with
a. producing goods or providing services
b. procuring materials, supplies, and equipment
c. building and maintaining a positive image
d. generating the demand for the organization's products or services
e. securing monetary resources - Answers - d. generating the demand for the
organization's products or services
Reasons to study Operations Management include
a. studying why people organize themselves for free enterprise
b. knowing how goods and services are consumed
c. understanding what human resource managers do
d. learning about a costly part of the enterprise
e. all of the above - Answers - d. learning about a costly part of the enterprise
Reasons to study Operations Management include learning about
a. why people organize themselves for productive enterprise
b. how goods and services are produced
c. what operations managers do
d. a costly part of the enterprise
e. all of the above - Answers - e. all of the above
The five elements in the management process are
a. plan, direct, update, lead, and supervise
b. accounting/finance, marketing, operations, and management
, c. organize, plan, control, staff, and manage
d. plan, organize, staff, lead, and control
e. plan, lead, organize, manage, and control - Answers - d. plan, organize, staff, lead,
and control
Illiteracy and poor diets have been known to cost countries up to what percent of their
productivity?
a. 2%
b. 5%
c. 10%
d. 20%
e. 50% - Answers - d. 20%
Which of the following is not an element of the management process?
a. controlling
b. leading
c. planning
d. pricing
e. staffing - Answers - d. pricing
An operations manager is not likely to be involved in
a. the design of goods and services to satisfy customers' wants and needs
b. the quality of goods and services to satisfy customers' wants and needs
c. the identification of customers' wants and needs
d. work scheduling to meet the due dates promised to customers
e. maintenance schedules - Answers - c. the identification of customers' wants and
needs
All of the following decisions fall within the scope of operations management except for
a. financial analysis
b. design of goods and processes
c. location of facilities
d. managing quality
e. All of the above fall within the scope of operations management. - Answers - a.
financial analysis
The Ten Critical Decisions of Operations Management include
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Managing quality
e. all of the above - Answers - e. all of the above
Which of the following is not one of The Ten Critical Decisions of Operations
Management?
a. Layout strategy
