ISDS 3115 MIDTERM QUESTIONS WITH VERIFIED
ANSWERS
Module 1
Operations management is the set of activities that creates value in the form of goods
and services by transforming inputs into outputs - Answers - True
The purchasing function is concerned with - Answers - procuring materials, supplies,
and equipment
What is a global network of organizations and activities that supply a firm with goods
and services? - Answers - supply chain
Reasons to study operations management include - Answers - studying how people
organize themselves for productive enterprise.
learning about a costly part of the enterprise
An operations manager is NOT likely to be involved in - Answers - the identification of
customers' wants and needs
Henry Ford is noted for his contributions to - Answers - assembly line operations
Which of the following is NOT a typical service attribute? - Answers - easy to store
Which productivity variable has the greatest potential to increase productivity? -
Answers - management
At Hard Rock Café, tasks that reflect operations or operations management include: -
Answers - receiving ingredients.
preparing effective employee schedules.
providing meals.
designing efficient layouts.
What are the five elements in the management process? - Answers - plan, organize,
staff, lead, and control
The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packing
boxes were produced by the end of each day. The use of new technology has enabled
, them to increase productivity by 30%. Productivity is now approximately: - Answers -
40.6
500*1.3=650
650/(2*8)=40.6
Which of the following services is LEAST likely to be unique, i.e., customized to a
particular individual's needs? - Answers - elementary education
Which of the following statements about challenges in operations management is
FALSE? - Answers - Sustainable production is giving way to a low-cost focus.
Which of the following would NOT be an operations function in a commercial bank? -
Answers - auditing
Which of the following is NOT among the ethical and social challenges facing
operations managers? - Answers - increasing executive pay
Module 2 - Answers -
Does Boeing practice a multinational operations strategy, a global operations strategy,
or a transnational operations strategy? Support your choice with specific references to
Boeing's operations and the characteristics of each type of organization. - Answers -
Global. Its level of integration goes beyond multinational.
Production processes are being dispersed to take advantage of national differences in
labor costs. - Answers - true
Which of the following statements about organizational missions is FALSE? - Answers -
They are formulated after strategies are known.
Which of the following is LEAST likely to be a low-cost leadership competitive
advantage? - Answers - broad product line
Which of the following is not part of value-chain analysis? - Answers - project
management
Which of the following statements is most correct? - Answers - KSFs are often
necessary, but not sufficient for competitive advantage.
What is the practice of transferring a firm's activities that have traditionally been internal
to external suppliers? - Answers - outsourcing
Which of the international operations strategies involves low cost reductions and low
local responsiveness? - Answers - international strategy
ANSWERS
Module 1
Operations management is the set of activities that creates value in the form of goods
and services by transforming inputs into outputs - Answers - True
The purchasing function is concerned with - Answers - procuring materials, supplies,
and equipment
What is a global network of organizations and activities that supply a firm with goods
and services? - Answers - supply chain
Reasons to study operations management include - Answers - studying how people
organize themselves for productive enterprise.
learning about a costly part of the enterprise
An operations manager is NOT likely to be involved in - Answers - the identification of
customers' wants and needs
Henry Ford is noted for his contributions to - Answers - assembly line operations
Which of the following is NOT a typical service attribute? - Answers - easy to store
Which productivity variable has the greatest potential to increase productivity? -
Answers - management
At Hard Rock Café, tasks that reflect operations or operations management include: -
Answers - receiving ingredients.
preparing effective employee schedules.
providing meals.
designing efficient layouts.
What are the five elements in the management process? - Answers - plan, organize,
staff, lead, and control
The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress packing
boxes were produced by the end of each day. The use of new technology has enabled
, them to increase productivity by 30%. Productivity is now approximately: - Answers -
40.6
500*1.3=650
650/(2*8)=40.6
Which of the following services is LEAST likely to be unique, i.e., customized to a
particular individual's needs? - Answers - elementary education
Which of the following statements about challenges in operations management is
FALSE? - Answers - Sustainable production is giving way to a low-cost focus.
Which of the following would NOT be an operations function in a commercial bank? -
Answers - auditing
Which of the following is NOT among the ethical and social challenges facing
operations managers? - Answers - increasing executive pay
Module 2 - Answers -
Does Boeing practice a multinational operations strategy, a global operations strategy,
or a transnational operations strategy? Support your choice with specific references to
Boeing's operations and the characteristics of each type of organization. - Answers -
Global. Its level of integration goes beyond multinational.
Production processes are being dispersed to take advantage of national differences in
labor costs. - Answers - true
Which of the following statements about organizational missions is FALSE? - Answers -
They are formulated after strategies are known.
Which of the following is LEAST likely to be a low-cost leadership competitive
advantage? - Answers - broad product line
Which of the following is not part of value-chain analysis? - Answers - project
management
Which of the following statements is most correct? - Answers - KSFs are often
necessary, but not sufficient for competitive advantage.
What is the practice of transferring a firm's activities that have traditionally been internal
to external suppliers? - Answers - outsourcing
Which of the international operations strategies involves low cost reductions and low
local responsiveness? - Answers - international strategy
