ISDS 3115 EXAM 1 QUESTIONS WITH VERIFIED
ANSWERS
A graphic technique for defining the relationship between customer desires and product
(or service) is:
A. House of Quality - Answers -
Which is NOT true regarding differences between goods and services?
A. Services tend to have more inconsistent product definition than goods
B. Services tend to have higher customer interaction than goods
C. Most goods are common to many customers; services unique to customer
D. Tangible goods are generally produced and consumed simultaneously; services are
not
E. None, all of the above are true - Answers - D
The 10 strategic operations management decisions include:
A. process and capacity design
B. managing quality
C. layout strategy
D. maintenance
E. All of the above - Answers - E
Which of the following attributes is most typical of a service?
Production and consumption occur simultaneously - Answers -
The total of all outputs produced by the transformation process divided by the total of
the inputs is
A. utilization
B. greater in manufacturing than in services
C. defined only for manufacturing firms
D. multifactor productivity
E. none of the above - Answers - D
Which of the following statements best characterizes delivery reliability?
A company that always delivers at the promised time - Answers -
Response-based competitive advantage can be:
A. flexible response
B. reliable response
C. quick response
D. all of the above
E. none of the above - Answers - D
ANSWERS
A graphic technique for defining the relationship between customer desires and product
(or service) is:
A. House of Quality - Answers -
Which is NOT true regarding differences between goods and services?
A. Services tend to have more inconsistent product definition than goods
B. Services tend to have higher customer interaction than goods
C. Most goods are common to many customers; services unique to customer
D. Tangible goods are generally produced and consumed simultaneously; services are
not
E. None, all of the above are true - Answers - D
The 10 strategic operations management decisions include:
A. process and capacity design
B. managing quality
C. layout strategy
D. maintenance
E. All of the above - Answers - E
Which of the following attributes is most typical of a service?
Production and consumption occur simultaneously - Answers -
The total of all outputs produced by the transformation process divided by the total of
the inputs is
A. utilization
B. greater in manufacturing than in services
C. defined only for manufacturing firms
D. multifactor productivity
E. none of the above - Answers - D
Which of the following statements best characterizes delivery reliability?
A company that always delivers at the promised time - Answers -
Response-based competitive advantage can be:
A. flexible response
B. reliable response
C. quick response
D. all of the above
E. none of the above - Answers - D
