DUTCH BROS MANIFESTO 2026/2027 Frequently Most
Tested Questions and 100% Accurate From Past papers
| Graded A+ , Reviewed and Updated | 100%
Guarantee Pass | Latest Exam and Newest Version!!!
A customer approaches the counter and asks for a Chocolate
Frappuccino. Which response best represents the appropriate way to
educate the customer while offering a similar menu item?
a. "We don't have Frappuccinos here. You'll have to go somewhere
else."
b. "Yum! Here at DB we actually serve 'Freezes' which are very similar to
a Frappuccino. Would you like to try a Mocha Freeze? Would you like
whipped cream on it as well?"
c. "I'm not sure what that is. Let me check with my manager."
d. "We have a Chocolate Freeze that is exactly the same thing as a
Frappuccino."
✔️ Correct Answer: B
Rationale:
This response demonstrates excellent customer service by
acknowledging the customer's request, educating them about the
Dutch Bros equivalent (Freezes), and offering a specific
recommendation (Mocha Freeze) with an additional question about
whipped cream. Option A is dismissive and unhelpful. Option C shows a
lack of product knowledge. Option D is incorrect because Freezes and
Frappuccinos are similar but not identical; the response should educate
rather than make false equivalencies. Proper customer education and
upselling are essential Dutch Bros standards.
,A customer is reviewing the menu and asks what coffee options are
available at Dutch Bros. Which response accurately lists all the coffee
offerings?
a. "We have Private Reserve, White Coffee, Cold Brew, Nitro Cold Brew,
and Decaf Coffee."
b. "We have regular coffee, espresso, and cold brew."
c. "We have hot coffee, iced coffee, and frozen coffee."
d. "We have lattes, mochas, and americanos."
✔️ Correct Answer: A
Rationale:
The complete list of Dutch Bros coffee options includes Private Reserve,
White Coffee, Cold Brew, Nitro Cold Brew, and Decaf Coffee. Option B is
incomplete and vague. Option C describes preparation methods rather
than specific offerings. Option D describes drink types, not coffee
options. Knowing the full range of coffee offerings is essential for
educating customers and making recommendations.
A new team member is learning the cup sizes and their corresponding
ounce measurements. Match each cup size to the correct number of
ounces.
a. Kids = 10 oz, Small Hot = 12 oz, Medium Hot and Small Cold = 16 oz,
Medium Cold = 24 oz, Large Hot = 20 oz, Large Cold = 32 oz, 8 oz Hot = 8
oz
b. Kids = 8 oz, Small Hot = 10 oz, Medium Hot = 12 oz, Small Cold = 16
oz, Medium Cold = 20 oz, Large Hot = 24 oz, Large Cold = 32 oz
c. Kids = 10 oz, Small Hot = 12 oz, Medium Hot = 16 oz, Small Cold = 12
oz, Medium Cold = 20 oz, Large Hot = 24 oz, Large Cold = 32 oz
,d. Kids = 8 oz, Small Hot = 12 oz, Medium Hot = 16 oz, Small Cold = 16
oz, Medium Cold = 24 oz, Large Hot = 20 oz, Large Cold = 32 oz
✔️ Correct Answer: A
Rationale:
The correct cup size measurements are: Kids = 10 oz, Small Hot = 12 oz,
Medium Hot and Small Cold = 16 oz, Medium Cold = 24 oz, Large Hot =
20 oz, Large Cold = 32 oz, and 8 oz Hot = 8 oz. Option B has incorrect
measurements for multiple sizes. Option C has incorrect measurements
for Kids, Medium Hot, and Small Cold. Option D has incorrect
measurements for Kids, Medium Hot, and Large Hot. Accurate cup size
knowledge ensures proper portioning and consistency.
A barista notices that the espresso shots are running shorter than 15
seconds. How should the grind be adjusted to correct this issue?
a. Make the grind coarser (to the left)
b. Make the grind finer (to the right)
c. Make the grind coarser (to the right)
d. Make the grind finer (to the left)
✔️ Correct Answer: B
Rationale:
If shots are running shorter than 15 seconds, the grind needs to be
adjusted to be more fine (to the right). A finer grind increases
resistance, slowing the flow of water and extending the shot time.
Option A is incorrect because making the grind coarser would make the
shots run even shorter. Options C and D incorrectly combine the
direction and adjustment. Proper grind adjustment is essential for
achieving the target shot time of 15-26 seconds for Private Reserve and
Decaf.
, A team member is learning the flavor rules for Dutch Bros drinks. What
is the "honey rule" regarding honey additions?
a. You get 1 scoop of honey in any drink unless it is paired with flavor,
then it follows the drink flavor rule
b. You get 2 scoops of honey in every drink
c. You get 1 scoop of honey only in hot drinks
d. You get 1 scoop of honey in any drink, and it always stays at 1 scoop
regardless of other flavors
✔️ Correct Answer: A
Rationale:
The honey rule states that you get 1 scoop of honey in any drink unless
it is paired with flavor, then it follows the drink flavor rule. Option B is
incorrect because honey is not added to every drink. Option C is
incorrect because honey can be added to cold drinks as well. Option D
is incorrect because the amount changes when paired with other
flavors. Understanding the honey rule ensures proper flavor additions.
A new employee is learning the standard flavor additions for Dutch Bros
signature drinks. Match the correct flavor to the following drinks:
Caramelizer, Cocomo, Golden Eagle, Kicker +911, Annihilator, Double
Torture, Double Chocolate Mocha.
a. Caramelizer = Caramel Sauce, Cocomo = Coconut Syrup, Golden Eagle
= Vanilla Syrup + Caramel Sauce, Kicker +911 = Irish Cream, Annihilator
= Chocolate Mac, Double Torture = Vanilla Syrup, Double Chocolate
Mocha = Chocolate
b. Caramelizer = Vanilla Syrup, Cocomo = Coconut Syrup, Golden Eagle =
Caramel Sauce, Kicker +911 = Irish Cream, Annihilator = Chocolate,
Tested Questions and 100% Accurate From Past papers
| Graded A+ , Reviewed and Updated | 100%
Guarantee Pass | Latest Exam and Newest Version!!!
A customer approaches the counter and asks for a Chocolate
Frappuccino. Which response best represents the appropriate way to
educate the customer while offering a similar menu item?
a. "We don't have Frappuccinos here. You'll have to go somewhere
else."
b. "Yum! Here at DB we actually serve 'Freezes' which are very similar to
a Frappuccino. Would you like to try a Mocha Freeze? Would you like
whipped cream on it as well?"
c. "I'm not sure what that is. Let me check with my manager."
d. "We have a Chocolate Freeze that is exactly the same thing as a
Frappuccino."
✔️ Correct Answer: B
Rationale:
This response demonstrates excellent customer service by
acknowledging the customer's request, educating them about the
Dutch Bros equivalent (Freezes), and offering a specific
recommendation (Mocha Freeze) with an additional question about
whipped cream. Option A is dismissive and unhelpful. Option C shows a
lack of product knowledge. Option D is incorrect because Freezes and
Frappuccinos are similar but not identical; the response should educate
rather than make false equivalencies. Proper customer education and
upselling are essential Dutch Bros standards.
,A customer is reviewing the menu and asks what coffee options are
available at Dutch Bros. Which response accurately lists all the coffee
offerings?
a. "We have Private Reserve, White Coffee, Cold Brew, Nitro Cold Brew,
and Decaf Coffee."
b. "We have regular coffee, espresso, and cold brew."
c. "We have hot coffee, iced coffee, and frozen coffee."
d. "We have lattes, mochas, and americanos."
✔️ Correct Answer: A
Rationale:
The complete list of Dutch Bros coffee options includes Private Reserve,
White Coffee, Cold Brew, Nitro Cold Brew, and Decaf Coffee. Option B is
incomplete and vague. Option C describes preparation methods rather
than specific offerings. Option D describes drink types, not coffee
options. Knowing the full range of coffee offerings is essential for
educating customers and making recommendations.
A new team member is learning the cup sizes and their corresponding
ounce measurements. Match each cup size to the correct number of
ounces.
a. Kids = 10 oz, Small Hot = 12 oz, Medium Hot and Small Cold = 16 oz,
Medium Cold = 24 oz, Large Hot = 20 oz, Large Cold = 32 oz, 8 oz Hot = 8
oz
b. Kids = 8 oz, Small Hot = 10 oz, Medium Hot = 12 oz, Small Cold = 16
oz, Medium Cold = 20 oz, Large Hot = 24 oz, Large Cold = 32 oz
c. Kids = 10 oz, Small Hot = 12 oz, Medium Hot = 16 oz, Small Cold = 12
oz, Medium Cold = 20 oz, Large Hot = 24 oz, Large Cold = 32 oz
,d. Kids = 8 oz, Small Hot = 12 oz, Medium Hot = 16 oz, Small Cold = 16
oz, Medium Cold = 24 oz, Large Hot = 20 oz, Large Cold = 32 oz
✔️ Correct Answer: A
Rationale:
The correct cup size measurements are: Kids = 10 oz, Small Hot = 12 oz,
Medium Hot and Small Cold = 16 oz, Medium Cold = 24 oz, Large Hot =
20 oz, Large Cold = 32 oz, and 8 oz Hot = 8 oz. Option B has incorrect
measurements for multiple sizes. Option C has incorrect measurements
for Kids, Medium Hot, and Small Cold. Option D has incorrect
measurements for Kids, Medium Hot, and Large Hot. Accurate cup size
knowledge ensures proper portioning and consistency.
A barista notices that the espresso shots are running shorter than 15
seconds. How should the grind be adjusted to correct this issue?
a. Make the grind coarser (to the left)
b. Make the grind finer (to the right)
c. Make the grind coarser (to the right)
d. Make the grind finer (to the left)
✔️ Correct Answer: B
Rationale:
If shots are running shorter than 15 seconds, the grind needs to be
adjusted to be more fine (to the right). A finer grind increases
resistance, slowing the flow of water and extending the shot time.
Option A is incorrect because making the grind coarser would make the
shots run even shorter. Options C and D incorrectly combine the
direction and adjustment. Proper grind adjustment is essential for
achieving the target shot time of 15-26 seconds for Private Reserve and
Decaf.
, A team member is learning the flavor rules for Dutch Bros drinks. What
is the "honey rule" regarding honey additions?
a. You get 1 scoop of honey in any drink unless it is paired with flavor,
then it follows the drink flavor rule
b. You get 2 scoops of honey in every drink
c. You get 1 scoop of honey only in hot drinks
d. You get 1 scoop of honey in any drink, and it always stays at 1 scoop
regardless of other flavors
✔️ Correct Answer: A
Rationale:
The honey rule states that you get 1 scoop of honey in any drink unless
it is paired with flavor, then it follows the drink flavor rule. Option B is
incorrect because honey is not added to every drink. Option C is
incorrect because honey can be added to cold drinks as well. Option D
is incorrect because the amount changes when paired with other
flavors. Understanding the honey rule ensures proper flavor additions.
A new employee is learning the standard flavor additions for Dutch Bros
signature drinks. Match the correct flavor to the following drinks:
Caramelizer, Cocomo, Golden Eagle, Kicker +911, Annihilator, Double
Torture, Double Chocolate Mocha.
a. Caramelizer = Caramel Sauce, Cocomo = Coconut Syrup, Golden Eagle
= Vanilla Syrup + Caramel Sauce, Kicker +911 = Irish Cream, Annihilator
= Chocolate Mac, Double Torture = Vanilla Syrup, Double Chocolate
Mocha = Chocolate
b. Caramelizer = Vanilla Syrup, Cocomo = Coconut Syrup, Golden Eagle =
Caramel Sauce, Kicker +911 = Irish Cream, Annihilator = Chocolate,
