PN2002 FINAL PAPER 2026 COMPREHENSIVE
QUESTION SET AND SOLUTIONS GRADED A+
◉ Problem solving.
Answer: a comprehensive, sequential, cognitive process used to
solve a problem by reducing the difference between current and
desired condit
◉ Problem solving process- scientific method.
Answer: · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
◉ Decision-making.
Answer: is a process that chooses a preferred option or course of
actions from among a set of alternatives based on given criteria or
strategies.
◉ Decision Making Process.
,Answer: · Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
◉ Critical Thinking.
Answer: analytical process in which you purposefully use specific
thinking skills to make clinical decisions.
◉ What is conflict?.
Answer: An opportunity to understand opposing preferences and
values
◉ Selective attention.
Answer: is the process of focusing on a particular object in the
environment for a certain period.
◉ negative self.
Answer: -talk is any inner dialogue you have with yourself that may
be limiting your ability to believe in yourselfand your own abilities,
and to reach your potential.
,◉ Conflict Resolution.
Answer: identifying sources of conflict, set goals, implement
solutions.
◉ Conflict Resolution
Step 1:.
Answer: : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
◉ Conflict Resolution Step 2: share perspectives.
Answer: · Ask for the other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
, · Use issues to create the agenda
◉ Conflict Resolution Step 3: Build understanding.
Answer: Discuss one issue at a time
· Clarify assumptions
· Explore interests and feelings
◉ Conflict Resolution Step 4: Agree on solution.
Answer: · Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
◉ Conflict Resolution Step 5: plan next steps.
Answer: · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
◉ Compromising.
Answer: an approach to conflict resolution that involves both
assertiveness and cooperation on the part of everyone
◉ Summarizing.
QUESTION SET AND SOLUTIONS GRADED A+
◉ Problem solving.
Answer: a comprehensive, sequential, cognitive process used to
solve a problem by reducing the difference between current and
desired condit
◉ Problem solving process- scientific method.
Answer: · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
◉ Decision-making.
Answer: is a process that chooses a preferred option or course of
actions from among a set of alternatives based on given criteria or
strategies.
◉ Decision Making Process.
,Answer: · Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
◉ Critical Thinking.
Answer: analytical process in which you purposefully use specific
thinking skills to make clinical decisions.
◉ What is conflict?.
Answer: An opportunity to understand opposing preferences and
values
◉ Selective attention.
Answer: is the process of focusing on a particular object in the
environment for a certain period.
◉ negative self.
Answer: -talk is any inner dialogue you have with yourself that may
be limiting your ability to believe in yourselfand your own abilities,
and to reach your potential.
,◉ Conflict Resolution.
Answer: identifying sources of conflict, set goals, implement
solutions.
◉ Conflict Resolution
Step 1:.
Answer: : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
◉ Conflict Resolution Step 2: share perspectives.
Answer: · Ask for the other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
, · Use issues to create the agenda
◉ Conflict Resolution Step 3: Build understanding.
Answer: Discuss one issue at a time
· Clarify assumptions
· Explore interests and feelings
◉ Conflict Resolution Step 4: Agree on solution.
Answer: · Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
◉ Conflict Resolution Step 5: plan next steps.
Answer: · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
◉ Compromising.
Answer: an approach to conflict resolution that involves both
assertiveness and cooperation on the part of everyone
◉ Summarizing.
