PN105 FINAL PAPER 2026 SOLVED
QUESTIONS AND CORRECT ANSWERS
UPDATED
◉ What are the two parts of confrontation?
Answer: 1) Making others aware of their unproductive behavior. 2)
Suggesting a more constructive way to behave.
◉ What does the CARE approach stand for?
Answer: Clarify the behavior, Articulate why it's a problem, Request
a change, Encourage a change.
◉ How can using 'and' instead of 'but' affect communication?
Answer: 'And' helps avoid defensiveness and maintains the
importance of the conversation.
◉ What should nurses prioritize to deal with conflict constructively?
Answer: Self-improvement and addressing feelings of anger and fear.
◉ What is an unreasonable request in nursing?
Answer: A request that affects a nurse's ability to provide care
consistent with their ethics and values.
,◉ What are the key components of assertively refusing a request?
Answer: State your refusal clearly, indicate your reason, and suggest
an alternative source of help.
◉ What should you avoid when refusing an unreasonable request?
Answer: Starting with lengthy reasons, losing eye contact, or raising
your voice.
◉ What is 'shadow grief' in nursing?
Answer: The phenomenon where nurses pick up the sadness of their
clients, potentially leading to burnout.
◉ What can result from ignoring emotional responses to distress in
nursing?
Answer: Compassion fatigue.
◉ What are some aggressive behaviors nurses may encounter?
Answer: Rejecting, hostility, abusive behavior, bullying, and
manipulative behaviors.
◉ What is a key strategy for dealing with aggressive individuals?
, Answer: Take deep breaths, remain calm, and separate the person
from the problem.
◉ What is the importance of paying full attention in caring
communication?
Answer: It helps cultivate curiosity and understanding of the other
person's experience.
◉ What is the significance of maintaining professional boundaries in
nursing?
Answer: To ensure healthy relationships and avoid emotional
burnout.
◉ What are some phrases to convey care professionally?
Answer: Examples include 'I am here for you' and 'Is there anything I
can do to help you right now?'
◉ What are common fears of new nurses?
Answer: Making a mistake and being bullied by other nurses.
◉ Why is nurse-to-nurse bullying a persistent issue?
Answer: Because nurses often tolerate it instead of confronting the
behavior.
QUESTIONS AND CORRECT ANSWERS
UPDATED
◉ What are the two parts of confrontation?
Answer: 1) Making others aware of their unproductive behavior. 2)
Suggesting a more constructive way to behave.
◉ What does the CARE approach stand for?
Answer: Clarify the behavior, Articulate why it's a problem, Request
a change, Encourage a change.
◉ How can using 'and' instead of 'but' affect communication?
Answer: 'And' helps avoid defensiveness and maintains the
importance of the conversation.
◉ What should nurses prioritize to deal with conflict constructively?
Answer: Self-improvement and addressing feelings of anger and fear.
◉ What is an unreasonable request in nursing?
Answer: A request that affects a nurse's ability to provide care
consistent with their ethics and values.
,◉ What are the key components of assertively refusing a request?
Answer: State your refusal clearly, indicate your reason, and suggest
an alternative source of help.
◉ What should you avoid when refusing an unreasonable request?
Answer: Starting with lengthy reasons, losing eye contact, or raising
your voice.
◉ What is 'shadow grief' in nursing?
Answer: The phenomenon where nurses pick up the sadness of their
clients, potentially leading to burnout.
◉ What can result from ignoring emotional responses to distress in
nursing?
Answer: Compassion fatigue.
◉ What are some aggressive behaviors nurses may encounter?
Answer: Rejecting, hostility, abusive behavior, bullying, and
manipulative behaviors.
◉ What is a key strategy for dealing with aggressive individuals?
, Answer: Take deep breaths, remain calm, and separate the person
from the problem.
◉ What is the importance of paying full attention in caring
communication?
Answer: It helps cultivate curiosity and understanding of the other
person's experience.
◉ What is the significance of maintaining professional boundaries in
nursing?
Answer: To ensure healthy relationships and avoid emotional
burnout.
◉ What are some phrases to convey care professionally?
Answer: Examples include 'I am here for you' and 'Is there anything I
can do to help you right now?'
◉ What are common fears of new nurses?
Answer: Making a mistake and being bullied by other nurses.
◉ Why is nurse-to-nurse bullying a persistent issue?
Answer: Because nurses often tolerate it instead of confronting the
behavior.
