CENGAGE LEARNING MIDTERM 2026/2027 | STUDY GUIDE, PRACTICE
QUESTIONS, ANSWERS & EXAM REVIEW
Describes a Mangers work - ANS ✔✔Varied (work changes frequently) and Brief (work occurs in small
segments)
Effectiveness - ANS ✔✔tasks that help fulfill organizational goals
Efficiency - ANS ✔✔getting work done with a minimum of effort, expense, or waste
Organizing (Management Function) - ANS ✔✔assigning tasks, grouping tasks into departments,
delegating authority, and allocating resources across the organization
Controlling (Management Function) - ANS ✔✔monitoring employees' activities, determining whether
the organization is moving toward goals, & making corrections
Leading (Management Function) - ANS ✔✔use of influence to motivate employees to achieve
organizational goals.
Planning (Management Function) - ANS ✔✔identifying goals for the future organizational performance
and deciding on tasks & use of resources needed to attain them
Middle Managers - ANS ✔✔Ex: plant manager, regional manager, or divisional manager
Middle Managers Responsibility - ANS ✔✔setting objectives consistent with top management's goals &
for planning & implementing sub-unit strategies for achieving these objectives
Team Leaders - ANS ✔✔managing external relationships. they act as liaisons between their team &
other teams, departments, & divisions in a company
first-line managers - ANS ✔✔supervise the employees who do everyday work, employees turn to them
with problems, they empower and give freedom
top-level managers - ANS ✔✔oversee the long-term planning for organizations, it is their vision that can
make or break a company, establish a climate for organization, focus on long-term future and strategy of
organization
Management Roles (interpersonal) - ANS ✔✔Leader & Liaison & Figurehead
Management Roles (decisional) - ANS ✔✔Disturbance handler, Resource allocator, negotiator,
entrepreneur
Management Roles (informational) - ANS ✔✔Disseminator & Spokesperson & Monitor
Disseminator - ANS ✔✔forward information to other organization members; send memos and reports,
make phone calls
, Liaison - ANS ✔✔maintain information links inside and outside the organization; use email, phone,
meetings
Figurehead - ANS ✔✔perform ceremonial and symbolic duties such as greeting visitors, signing legal
documents
derailer - ANS ✔✔manager who was successful early in career, but is knocked off the fast track at the
middle to upper levels of management
Managers' initial expectations - ANS ✔✔be the boss, formal authority, manage tasks, job is not
managing people
After six months as a manager - ANS ✔✔initial expectations were wrong, fast pace, heavy workload, job
is to be problem solver and troubleshooter for subordinates
After a year as a manager - ANS ✔✔no longer a doer, communication, listening, and positive
reinforcement, learning to adapt to and control stress, job is people development
Positive outcomes known to result from work teams - ANS ✔✔increased social loafing, improved
product or service quality, customer satisfaction
Negative outcomes known to result from work teams - ANS ✔✔high turnover, minority domination, long
decision process
social loafing - ANS ✔✔the tendency for people in a group to exert less effort when pooling their efforts
toward attaining a common goal than when individually accountable
Groupthink - ANS ✔✔disadvantage of a group decision making which members tend to avoid disputes &
feel pressure to agree on solutions
Stages of Team Development - ANS ✔✔1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
Stretch goal - ANS ✔✔teams should be given autonomy, control over resources, structural
accommodation and bureaucratic immunity
autonomy - ANS ✔✔independence
bureaucratic immunity - ANS ✔✔Ability to make changes without the approval of the managers
Skill-based pay - ANS ✔✔compensation system that pays employees for learning additional skills or
knowledge--> high degree of autonomy
QUESTIONS, ANSWERS & EXAM REVIEW
Describes a Mangers work - ANS ✔✔Varied (work changes frequently) and Brief (work occurs in small
segments)
Effectiveness - ANS ✔✔tasks that help fulfill organizational goals
Efficiency - ANS ✔✔getting work done with a minimum of effort, expense, or waste
Organizing (Management Function) - ANS ✔✔assigning tasks, grouping tasks into departments,
delegating authority, and allocating resources across the organization
Controlling (Management Function) - ANS ✔✔monitoring employees' activities, determining whether
the organization is moving toward goals, & making corrections
Leading (Management Function) - ANS ✔✔use of influence to motivate employees to achieve
organizational goals.
Planning (Management Function) - ANS ✔✔identifying goals for the future organizational performance
and deciding on tasks & use of resources needed to attain them
Middle Managers - ANS ✔✔Ex: plant manager, regional manager, or divisional manager
Middle Managers Responsibility - ANS ✔✔setting objectives consistent with top management's goals &
for planning & implementing sub-unit strategies for achieving these objectives
Team Leaders - ANS ✔✔managing external relationships. they act as liaisons between their team &
other teams, departments, & divisions in a company
first-line managers - ANS ✔✔supervise the employees who do everyday work, employees turn to them
with problems, they empower and give freedom
top-level managers - ANS ✔✔oversee the long-term planning for organizations, it is their vision that can
make or break a company, establish a climate for organization, focus on long-term future and strategy of
organization
Management Roles (interpersonal) - ANS ✔✔Leader & Liaison & Figurehead
Management Roles (decisional) - ANS ✔✔Disturbance handler, Resource allocator, negotiator,
entrepreneur
Management Roles (informational) - ANS ✔✔Disseminator & Spokesperson & Monitor
Disseminator - ANS ✔✔forward information to other organization members; send memos and reports,
make phone calls
, Liaison - ANS ✔✔maintain information links inside and outside the organization; use email, phone,
meetings
Figurehead - ANS ✔✔perform ceremonial and symbolic duties such as greeting visitors, signing legal
documents
derailer - ANS ✔✔manager who was successful early in career, but is knocked off the fast track at the
middle to upper levels of management
Managers' initial expectations - ANS ✔✔be the boss, formal authority, manage tasks, job is not
managing people
After six months as a manager - ANS ✔✔initial expectations were wrong, fast pace, heavy workload, job
is to be problem solver and troubleshooter for subordinates
After a year as a manager - ANS ✔✔no longer a doer, communication, listening, and positive
reinforcement, learning to adapt to and control stress, job is people development
Positive outcomes known to result from work teams - ANS ✔✔increased social loafing, improved
product or service quality, customer satisfaction
Negative outcomes known to result from work teams - ANS ✔✔high turnover, minority domination, long
decision process
social loafing - ANS ✔✔the tendency for people in a group to exert less effort when pooling their efforts
toward attaining a common goal than when individually accountable
Groupthink - ANS ✔✔disadvantage of a group decision making which members tend to avoid disputes &
feel pressure to agree on solutions
Stages of Team Development - ANS ✔✔1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
Stretch goal - ANS ✔✔teams should be given autonomy, control over resources, structural
accommodation and bureaucratic immunity
autonomy - ANS ✔✔independence
bureaucratic immunity - ANS ✔✔Ability to make changes without the approval of the managers
Skill-based pay - ANS ✔✔compensation system that pays employees for learning additional skills or
knowledge--> high degree of autonomy
