INTRODUCTION TO WORKING AS A MEDICINES
COUNTER ASSISTANT EXAMS WITH CORRECT
ANSWERS /UPDATED 2026 /PASS GUIDE
1. How long can a responsible pharmacist be absent? - ANSWER-2 hours during
pharmacy business hours. If there is more then 1 RP, the total period of absense for all
the RPs must not exceed 2 hours
2. When a responsible pharmacist is not present (up to 2 hrs, and there is no second
pharmacist present, what cannot be done in the pharmacy? (5) - ANSWER-- GSL sale/
supply on prescription
- P sale
- POM supply
- handing out a bagged, checked prescription
- handing dispensed prescriptions to a delivery driver
3. What is an open question? - ANSWER-Invite a broad information response
4. What is a closed question? - ANSWER-Can be answered using simple yes, no or do
not know response
5. What is a leading question? - ANSWER-Imply and prompt a certain response
6. What is a probing question? - ANSWER-Encourage individuals to provide detail or
clarify a situation
, 7. What is GPhC's standard 1? - ANSWER-Pharmacy professionals must provide
personal-centred care. Person centred-care recognises that people are all different. To
provide the best care, pharmacy teams need to understand what is important to the
individual person and to adapt the. Are to meet their needs. Care of the personal
should the pharmacy team's first priority.
8. What is The Equality Act 2010? - ANSWER-This act prohibits discrimination against
people because they have a 'protected characteristic'. Discrimination means treating
someone 'less favourably' than someone else, because of characteristics such as age,
gender reassignment, disability etc.
9. What is discrimination by perception and association? - ANSWER-Discrimination by
perception- someone thinks they have a disability
10. Discrimination by association- they are connected to someone with a disability
11. What are the 6 main sections of the PIL (patient information leaflet) issued by the
Medicines and Healthcare Regulatory Agency (MHRA)? - ANSWER-1. Identification of
the medicine
12. 2. Therapeutic indications (what it is used for)
13. 3. Information necessary before taking the medicine
14. 4. Dosage
15. 5. Description of side effects
16. 6. Additional information (eg storage info, excipient details)
17. How do herbal remedies need to be registered to be sold to the public? - ANSWER-
As conventional medicines (GSL, or POM) or be registered under the Traditional
Herbal Medicines Registration Scheme (THR)
18. What needs to be shown to be registered under the THR? - ANSWER-Quality and
safety of the herbal product but the manufacturer does not have to prove it will work
COUNTER ASSISTANT EXAMS WITH CORRECT
ANSWERS /UPDATED 2026 /PASS GUIDE
1. How long can a responsible pharmacist be absent? - ANSWER-2 hours during
pharmacy business hours. If there is more then 1 RP, the total period of absense for all
the RPs must not exceed 2 hours
2. When a responsible pharmacist is not present (up to 2 hrs, and there is no second
pharmacist present, what cannot be done in the pharmacy? (5) - ANSWER-- GSL sale/
supply on prescription
- P sale
- POM supply
- handing out a bagged, checked prescription
- handing dispensed prescriptions to a delivery driver
3. What is an open question? - ANSWER-Invite a broad information response
4. What is a closed question? - ANSWER-Can be answered using simple yes, no or do
not know response
5. What is a leading question? - ANSWER-Imply and prompt a certain response
6. What is a probing question? - ANSWER-Encourage individuals to provide detail or
clarify a situation
, 7. What is GPhC's standard 1? - ANSWER-Pharmacy professionals must provide
personal-centred care. Person centred-care recognises that people are all different. To
provide the best care, pharmacy teams need to understand what is important to the
individual person and to adapt the. Are to meet their needs. Care of the personal
should the pharmacy team's first priority.
8. What is The Equality Act 2010? - ANSWER-This act prohibits discrimination against
people because they have a 'protected characteristic'. Discrimination means treating
someone 'less favourably' than someone else, because of characteristics such as age,
gender reassignment, disability etc.
9. What is discrimination by perception and association? - ANSWER-Discrimination by
perception- someone thinks they have a disability
10. Discrimination by association- they are connected to someone with a disability
11. What are the 6 main sections of the PIL (patient information leaflet) issued by the
Medicines and Healthcare Regulatory Agency (MHRA)? - ANSWER-1. Identification of
the medicine
12. 2. Therapeutic indications (what it is used for)
13. 3. Information necessary before taking the medicine
14. 4. Dosage
15. 5. Description of side effects
16. 6. Additional information (eg storage info, excipient details)
17. How do herbal remedies need to be registered to be sold to the public? - ANSWER-
As conventional medicines (GSL, or POM) or be registered under the Traditional
Herbal Medicines Registration Scheme (THR)
18. What needs to be shown to be registered under the THR? - ANSWER-Quality and
safety of the herbal product but the manufacturer does not have to prove it will work
