C810 - CLINICAL QUALITY MANAGEMENT | FROM
QUESTION TO PERFECTION| EVERY QUESTION SOLVED |
EVERY SCORE SECURED!
Course Code:
Course Title:
Programme:
Academic Year: 2026/2027.
Duration: 2 Hours.
Total Marks: 70%.
Candidate Instructions:
1) Write your Registration Number on every answer booklet used.
2) Answer ALL questions in Section A and ANY TWO (2) questions in Section B.
3) Read each question carefully before answering.
4) Begin each question on a new page.
5) The marks for each question are indicated in brackets.
6) This paper consists of several printed pages, including this page.
7) Ensure your copy is complete before the examination begins.
8) Unauthorized materials and communication with other candidates are not permitted.
Turn Over.
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
, Quality Answer: ______________ is "the degree to which health services for individuals and
populations increase the likelihood of desired health outcomes and are consistent with current
professional knowledge"
Total quality management Answer: ________________ is "a management philosophy that
includes all activities in which the needs of the customer and the organization are satisfied in the
most efficient manner by using employee potentials and continuous improvement."
Quality management Answer: ________________ refers to processes utilized within healthcare
organizations to assess, measure, and evaluate the quality of care provided to patients.
performance Answer: In the context of clinical care, a complex myriad of actions, tasks, and
functions occur involving a multidisciplinary and inter-professional team of health
professionals.
Performance improvement Answer: ______________ is processes and steps involved in taking
identified areas needing improvement and using actionable efforts to improve performance.
Triple Aim Answer: The _________________ identifies that vast and systematic improvements
are needed in order to improve experiences for patients in their pursuit of healthcare, enhance
health among the population, and lower per capita costs
Accreditation Answer: _______________________refers to a voluntary process of
organizational review in which an independent body created for this purpose periodically
evaluates the quality of the entity's work against pre-established written criteria.
Achieving accreditation Answer: _____________________ is one way to demonstrate a
commitment to quality and continuous improvement to patients, communities, and other
stakeholders.
Medicare and Medicaid Answer: Accreditation is also a pathway for ongoing participation in
the _______________ and _____________ programs.
healthcare organization Answer: One reason why accreditation is an undertaking worth its
investment is that it helps portray a __________________ as committed to meeting high
standards, and accreditation status can be used in marketing strategies to attract patients.
Stakeholder groups Answer: The groups who expect organizations to be accredited include
third party payers, professional liability insurance providers, healthcare professionals, and
patients to name a few.
Emergency Medical Treatment and Active Labor Act (EMTALA) Answer:
_____________________, which was enacted to "ensure public access to emergency services
regardless of ability to pay"
Clinical Laboratory Improvement Amendments (CLIA) Answer: ________________________,
where "the objective of this program is to ensure quality laboratory testing"
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
QUESTION TO PERFECTION| EVERY QUESTION SOLVED |
EVERY SCORE SECURED!
Course Code:
Course Title:
Programme:
Academic Year: 2026/2027.
Duration: 2 Hours.
Total Marks: 70%.
Candidate Instructions:
1) Write your Registration Number on every answer booklet used.
2) Answer ALL questions in Section A and ANY TWO (2) questions in Section B.
3) Read each question carefully before answering.
4) Begin each question on a new page.
5) The marks for each question are indicated in brackets.
6) This paper consists of several printed pages, including this page.
7) Ensure your copy is complete before the examination begins.
8) Unauthorized materials and communication with other candidates are not permitted.
Turn Over.
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
, Quality Answer: ______________ is "the degree to which health services for individuals and
populations increase the likelihood of desired health outcomes and are consistent with current
professional knowledge"
Total quality management Answer: ________________ is "a management philosophy that
includes all activities in which the needs of the customer and the organization are satisfied in the
most efficient manner by using employee potentials and continuous improvement."
Quality management Answer: ________________ refers to processes utilized within healthcare
organizations to assess, measure, and evaluate the quality of care provided to patients.
performance Answer: In the context of clinical care, a complex myriad of actions, tasks, and
functions occur involving a multidisciplinary and inter-professional team of health
professionals.
Performance improvement Answer: ______________ is processes and steps involved in taking
identified areas needing improvement and using actionable efforts to improve performance.
Triple Aim Answer: The _________________ identifies that vast and systematic improvements
are needed in order to improve experiences for patients in their pursuit of healthcare, enhance
health among the population, and lower per capita costs
Accreditation Answer: _______________________refers to a voluntary process of
organizational review in which an independent body created for this purpose periodically
evaluates the quality of the entity's work against pre-established written criteria.
Achieving accreditation Answer: _____________________ is one way to demonstrate a
commitment to quality and continuous improvement to patients, communities, and other
stakeholders.
Medicare and Medicaid Answer: Accreditation is also a pathway for ongoing participation in
the _______________ and _____________ programs.
healthcare organization Answer: One reason why accreditation is an undertaking worth its
investment is that it helps portray a __________________ as committed to meeting high
standards, and accreditation status can be used in marketing strategies to attract patients.
Stakeholder groups Answer: The groups who expect organizations to be accredited include
third party payers, professional liability insurance providers, healthcare professionals, and
patients to name a few.
Emergency Medical Treatment and Active Labor Act (EMTALA) Answer:
_____________________, which was enacted to "ensure public access to emergency services
regardless of ability to pay"
Clinical Laboratory Improvement Amendments (CLIA) Answer: ________________________,
where "the objective of this program is to ensure quality laboratory testing"
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
