MEDICAL REVIEW OFFICER 400
CERTIFICATION EVALUATION TESTED
QUESTIONS COMPLETE ANSWERS
◉ List the SMART Goals?
Answer: Specific, Measurable, Attainable, Realistic, Timely
◉ What is customer Service?
Answer: The process of ensuring customer satisfaction with a
product or service.
◉ Define Confidentiality
Answer: Keeping personal private information private
◉ What are some pieces of information that should be kept
confidential?
Answer: All health information
Names, birthdates, OHIP #'s, address, phone number, any data in the
file that is not publicly known/available
Patient files
Conversations
,◉ Why should you know the responsibilities of your co-workers?
Answer: So you can step in and performs those duties if the need
arises. Have an understanding of what they are doing as part of the
team
◉ What are examples of allied Health Professions?
Answer: Acupuncturist, Chiropractor, EEG Technician, ECG
Technician, Massage Therapist, Medical Administrative Assistant
and Ward Clerk, Medical Billing and Coding, Medical Records
Technologist, Medical Office Administrator/Manager, Clinical
Laboratory Technician, Medical Technologist,
◉ What are 5 tips for Stress Management?
Answer: Exercise regularly
Eat a balanced diet
Get enough sleep
Set realistic goals
Be organized
Change what you have control over
Keep focused
Identify sources of conflict
Maintain a sense of humor
, Try not to overreact
Learn to say NO
◉ Why is effective communication with patients and families
important?
Answer: Your interaction sets the tone for the office visit
Communication will influence how comfortable the
patient feels in your practice.
◉ What is the communication Cycle?
Answer: The communication circle involves an exchange of
messages through verbal and nonverbal means.
Source, Message, Receiver, Feedback
◉ What are the stages of life?
Answer: Infant
Toddler
Preschooler
School age
Adolescence
Young, middle, old adult
CERTIFICATION EVALUATION TESTED
QUESTIONS COMPLETE ANSWERS
◉ List the SMART Goals?
Answer: Specific, Measurable, Attainable, Realistic, Timely
◉ What is customer Service?
Answer: The process of ensuring customer satisfaction with a
product or service.
◉ Define Confidentiality
Answer: Keeping personal private information private
◉ What are some pieces of information that should be kept
confidential?
Answer: All health information
Names, birthdates, OHIP #'s, address, phone number, any data in the
file that is not publicly known/available
Patient files
Conversations
,◉ Why should you know the responsibilities of your co-workers?
Answer: So you can step in and performs those duties if the need
arises. Have an understanding of what they are doing as part of the
team
◉ What are examples of allied Health Professions?
Answer: Acupuncturist, Chiropractor, EEG Technician, ECG
Technician, Massage Therapist, Medical Administrative Assistant
and Ward Clerk, Medical Billing and Coding, Medical Records
Technologist, Medical Office Administrator/Manager, Clinical
Laboratory Technician, Medical Technologist,
◉ What are 5 tips for Stress Management?
Answer: Exercise regularly
Eat a balanced diet
Get enough sleep
Set realistic goals
Be organized
Change what you have control over
Keep focused
Identify sources of conflict
Maintain a sense of humor
, Try not to overreact
Learn to say NO
◉ Why is effective communication with patients and families
important?
Answer: Your interaction sets the tone for the office visit
Communication will influence how comfortable the
patient feels in your practice.
◉ What is the communication Cycle?
Answer: The communication circle involves an exchange of
messages through verbal and nonverbal means.
Source, Message, Receiver, Feedback
◉ What are the stages of life?
Answer: Infant
Toddler
Preschooler
School age
Adolescence
Young, middle, old adult
