MEDICAL OFFICE EXAM 1 CERTIFICATION TEST
2026 QUESTIONS AND VERIFIED ANSWERS
ALREADY PASSED
◉ What is the difference between an MOA in the USA and in Canada?
Answer: In the USA the MOA's do not do any admin work
◉ What are other names for an MOA
Answer: Admin health professional (AHP), MOA, Medically secretary,
Medical receptionist, Admitting clerk, Health Records Clerk
◉ Where are some places and MOA would work?
Answer: Community medical center, Outpatient clinics in hospitals,
Community clinics, Urgent care clinics, Hospital admitting
department, Alternative medical clinics such as chiropractor and
acupuncture, Community health care centers such as maternal
clinics and vaccination clinics, long term care facilities such as
nursing homes, insurance company's such as blue cross, and dental
offices
◉ Define the role of an MOA
Answer: One person who takes on administration, communication,
and clinical responsibilities in a health care setting
,◉ What are some administration and office management skills
Answer: client registration, billing, scheduling/booking referrals,
telephone administration, health card verification, clerical duties
◉ What are some communication skills
Answer: Telephone administration, paging, team communication,
screen direct visitors, direct reports/ faxes/ photocopies, provide
education resources to patients
◉ What are some clinical skills
Answer: Helping with procedures, taking height weight and vitals,
supporting nervous patients, entering history of present illness into
EMR, testing urine, sanitizing instruments, prepare exam room,
educating clients
◉ Define what an attribute is
Answer: A combination of characteristics a person is born with and
qualities gained through out their development
◉ What is an example of an attribute
Answer: Professionalism, analytical thinking, good judgement,
approachable manor, friendly personality, sense of responsibility,
flexibility, calm demeanour
,◉ Define what a skill is
Answer: Proficiency, is acquired or developed through training or
experience
◉ What is an example of a skill
Answer: Organization, effective communication, keyboarding skills,
computer literacy, knowledge of med terms, knowledge of EMR
◉ What is telephone triaging
Answer: Process of sorting injured people into groups based on their
needs or likely benefit from immediate medical treatment
◉ What are some challenges for not having a board certification
Answer: This is usually necessary to enter any association, it is
difficult to continue professional development or networking, wages
are lower because there is no set bar
◉ Describe what areas are within a medical office
Answer: Waiting room, front reception, exam room, washrooms,
room for the doctors, nurses desk/room, offices for other health care
providers, procedure room, meeting room, quiet room
◉ What do the areas in a medical office need to be
, Answer: Accessible, Functional, Productive, Secure and Safe
◉ What are the responsibilities of an MOA
Answer: Brining patients to the rooms, dealing with patient
questions, taking blood pressure, weight and height, testing urine,
answering phones, answering patient emails, filing patient
information, specialist appointments, Faxing prescriptions, Scanning
documents, dealing with other doctors offices, billing patients,
knowing what steps to take when urgent and emergent patients
come into your clinic
◉ What is a environmental risk factor
Answer: * lighting- dim lights may cause falls etc
* noise levels - loud noise can be irritating and distracting/ reduces
concentration level
◉ What is a personal risk factor
Answer: - Childhood/ infants: do not have a sense of danger so do
not leave them alone, do not leave things on the floor and have lower
cabinets locked
- Mobility impairment includes: falling, wet floors, leaving cords
unattended
2026 QUESTIONS AND VERIFIED ANSWERS
ALREADY PASSED
◉ What is the difference between an MOA in the USA and in Canada?
Answer: In the USA the MOA's do not do any admin work
◉ What are other names for an MOA
Answer: Admin health professional (AHP), MOA, Medically secretary,
Medical receptionist, Admitting clerk, Health Records Clerk
◉ Where are some places and MOA would work?
Answer: Community medical center, Outpatient clinics in hospitals,
Community clinics, Urgent care clinics, Hospital admitting
department, Alternative medical clinics such as chiropractor and
acupuncture, Community health care centers such as maternal
clinics and vaccination clinics, long term care facilities such as
nursing homes, insurance company's such as blue cross, and dental
offices
◉ Define the role of an MOA
Answer: One person who takes on administration, communication,
and clinical responsibilities in a health care setting
,◉ What are some administration and office management skills
Answer: client registration, billing, scheduling/booking referrals,
telephone administration, health card verification, clerical duties
◉ What are some communication skills
Answer: Telephone administration, paging, team communication,
screen direct visitors, direct reports/ faxes/ photocopies, provide
education resources to patients
◉ What are some clinical skills
Answer: Helping with procedures, taking height weight and vitals,
supporting nervous patients, entering history of present illness into
EMR, testing urine, sanitizing instruments, prepare exam room,
educating clients
◉ Define what an attribute is
Answer: A combination of characteristics a person is born with and
qualities gained through out their development
◉ What is an example of an attribute
Answer: Professionalism, analytical thinking, good judgement,
approachable manor, friendly personality, sense of responsibility,
flexibility, calm demeanour
,◉ Define what a skill is
Answer: Proficiency, is acquired or developed through training or
experience
◉ What is an example of a skill
Answer: Organization, effective communication, keyboarding skills,
computer literacy, knowledge of med terms, knowledge of EMR
◉ What is telephone triaging
Answer: Process of sorting injured people into groups based on their
needs or likely benefit from immediate medical treatment
◉ What are some challenges for not having a board certification
Answer: This is usually necessary to enter any association, it is
difficult to continue professional development or networking, wages
are lower because there is no set bar
◉ Describe what areas are within a medical office
Answer: Waiting room, front reception, exam room, washrooms,
room for the doctors, nurses desk/room, offices for other health care
providers, procedure room, meeting room, quiet room
◉ What do the areas in a medical office need to be
, Answer: Accessible, Functional, Productive, Secure and Safe
◉ What are the responsibilities of an MOA
Answer: Brining patients to the rooms, dealing with patient
questions, taking blood pressure, weight and height, testing urine,
answering phones, answering patient emails, filing patient
information, specialist appointments, Faxing prescriptions, Scanning
documents, dealing with other doctors offices, billing patients,
knowing what steps to take when urgent and emergent patients
come into your clinic
◉ What is a environmental risk factor
Answer: * lighting- dim lights may cause falls etc
* noise levels - loud noise can be irritating and distracting/ reduces
concentration level
◉ What is a personal risk factor
Answer: - Childhood/ infants: do not have a sense of danger so do
not leave them alone, do not leave things on the floor and have lower
cabinets locked
- Mobility impairment includes: falling, wet floors, leaving cords
unattended
