CMIS 526 UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS COMPLETE
STUDY GUIDE
●● globalization has allowed for 3 main things:
Answer: economic changes
cultural changes
technological changes
●● economic changes brought on by globalization
Answer: increased international trade
development of global financial systems and currency
the outsourcing of labor
●● cultural changes brought on by globalization
Answer: increased availability of multiculturalism via TV and movies
increased international travel, tourism, and immigration
more availability of ethnic food and restaurants
increased prevalence of worldwide fads and phenomena such as
Facebook, Groupon, and YouTube
●● technological changes brought on by globalization
,Answer: low-cost computing platforms and communication technologies
(email, Skype, instant messaging)
enforcement of global patent and copyright laws to spur further
innovation
the ubiquitous nature of low cost global telecom infrastructure line the
internet
●● how globalization has impacted businesses
Answer: allows for outsourcing or moving of business processes
(accounting, manufacturing, security, call centers) to another company
either onshore or offshore
●● benefits of outsourcing
Answer: allows companies to reach new markets
leverage skills of specialists or experts in other countries (global
workforce)
●● challenges of outsourcing
Answer: working with other governments regarding regulations, politics,
etc
timezone differences
infrastructure-related reliability (brown outs)
cultural - working with different cultural norms
, ●● the changing role of the IS function in organizations
Answer: IS is no longer a "help desk" but is becoming a strategic
competitive advantage - it provides efficiencies and allows for
differentiation or competitive advantage
example: Amazon states that "one click ordering is propriatary to them
and no one else can use it." This is an IS advantage that allows for
smoother transactions and a competitive advantage
●● three levels of business at which IS can be utilized
Answer: operational level
managerial level
executive level
●● how the operational level of the business process is related to IS
Answer: transactions occur in a firm's daily business where a record
must be kept
structured decisions are procedures to follow for a given situation can be
specified in advance
information systems are typically used to increase efficiency (lower cost,
with relatively little time and effort with optimized process and better
understanding)
●● how the managerial level of the business process is related to IS
AND CORRECT ANSWERS COMPLETE
STUDY GUIDE
●● globalization has allowed for 3 main things:
Answer: economic changes
cultural changes
technological changes
●● economic changes brought on by globalization
Answer: increased international trade
development of global financial systems and currency
the outsourcing of labor
●● cultural changes brought on by globalization
Answer: increased availability of multiculturalism via TV and movies
increased international travel, tourism, and immigration
more availability of ethnic food and restaurants
increased prevalence of worldwide fads and phenomena such as
Facebook, Groupon, and YouTube
●● technological changes brought on by globalization
,Answer: low-cost computing platforms and communication technologies
(email, Skype, instant messaging)
enforcement of global patent and copyright laws to spur further
innovation
the ubiquitous nature of low cost global telecom infrastructure line the
internet
●● how globalization has impacted businesses
Answer: allows for outsourcing or moving of business processes
(accounting, manufacturing, security, call centers) to another company
either onshore or offshore
●● benefits of outsourcing
Answer: allows companies to reach new markets
leverage skills of specialists or experts in other countries (global
workforce)
●● challenges of outsourcing
Answer: working with other governments regarding regulations, politics,
etc
timezone differences
infrastructure-related reliability (brown outs)
cultural - working with different cultural norms
, ●● the changing role of the IS function in organizations
Answer: IS is no longer a "help desk" but is becoming a strategic
competitive advantage - it provides efficiencies and allows for
differentiation or competitive advantage
example: Amazon states that "one click ordering is propriatary to them
and no one else can use it." This is an IS advantage that allows for
smoother transactions and a competitive advantage
●● three levels of business at which IS can be utilized
Answer: operational level
managerial level
executive level
●● how the operational level of the business process is related to IS
Answer: transactions occur in a firm's daily business where a record
must be kept
structured decisions are procedures to follow for a given situation can be
specified in advance
information systems are typically used to increase efficiency (lower cost,
with relatively little time and effort with optimized process and better
understanding)
●● how the managerial level of the business process is related to IS
