CHL Final Exam verified questions and answers A+
Grade 2026\2027
Skill Set
- correct answer The skills required to accomplish a specific task or function.
Span of Control
- correct answer The number of employees one person can effectively supervise decreases as the
complexity of their job duties increases
Unity of command
- correct answer An organizing principle that suggests each employee should only have one supervisor.
input
- correct answer A CS leader must be able to solicit _______ from the CS team
Biomedical Engineering
- correct answer The work in Sterile Storage area does NOT include _______.
Culture
- correct answer The beliefs, values, and norms shared by department personnel that are considered
valid, and are passed onto new employees in the department.
Zero-tolerance Policy
- correct answer A policy that permits no amount of leniency regarding harassing behavior.
Discrimination
- correct answer Unfavorable or unfair treatment on the basis of an individual's race, religion, gender,
national origin, disability, age, and in some states and communities, sexual orientation.
,Mission Statement
- correct answer Successful team leaders and their teams develop goals based on their facilities
_______.
C-Suite
- correct answer Those in the highest healthcare administrative levels, also called Executive Team.
Usually has "chief" in the title.
Chief Nursing Officer (CNO)
- correct answer This position leads patient care services, and oversees the nursing staff including
Registered nurses (RNs) and Licensed Nursing Assistants (LNAs)
Chief Nursing Officer (CNO)
- correct answer This leader is responsible for the policies and practices used to manage direct patient
care
CNO
- correct answer Chief Nursing Officer
CPCP
- correct answer Chief of Patient Care Practice
COS
- correct answer Chief of Surgery
CMO
- correct answer Chief Medical Officer
CCU
- correct answer This nursing unit is reserved for patients with intensive nursing needs that require
skilled nursing or constant care and supervision.
CCU
- correct answer Critical Care Unit
,ICU
- correct answer Intensive Care Unit
ITU
- correct answer Intensive Therapy Unit
Educational Systems
- correct answer Useful sources of data to generate information that specifies actual departmental
performance do not include _____
Dashboard
- correct answer A collection of statistical data about a CS department's key performance indicators that
indicate the extent to which goals are being attained
KPI
- correct answer Key Performance Indicator
Key Performance Indicator
- correct answer A measurable assessment factor such as item accuracy, case carts per technician, and
sterilization accuracy
CSR
- correct answer Customer Satisfaction Ratio
PII
- correct answer Performance Improvement Indicator
PPI
- correct answer Performance and Productivity Indicator
Daily
- correct answer CS leaders should receive information ______ about back-orders, patient census, OR
and ancillary department procedure schedules
, Organizational Chart
- correct answer A graphic usually presented as a flow outline that identifies position titles and
relationships in an organization
Benchmark
- correct answer A standard used to compare and improve a department's own products or services by
measuring them against specified standards
Best Practices
- correct answer Activities or procedures that are successful in one situation, and may be successful in a
similar situation in another department or organization
Policy
- correct answer A predetermined course of action that identifies a key activity, and provides a general
strategy; a written statement of intent
Compliance
- correct answer The act of following identified regulations and standards
Delegation
- correct answer The process of assigning authority to subordinates to do work that a manager at a
higher organizational level would otherwise do
Stakeholder
- correct answer A person or department with a vested interest in the successful outcome of a product
or service
EMTALA
- correct answer Emergency Medical Treatment and Active Labor Act
EMTALA
- correct answer A federal act that requires hospitals to provide emergency treatment to all individuals
regardless of their insurance status or ability to pay
Grade 2026\2027
Skill Set
- correct answer The skills required to accomplish a specific task or function.
Span of Control
- correct answer The number of employees one person can effectively supervise decreases as the
complexity of their job duties increases
Unity of command
- correct answer An organizing principle that suggests each employee should only have one supervisor.
input
- correct answer A CS leader must be able to solicit _______ from the CS team
Biomedical Engineering
- correct answer The work in Sterile Storage area does NOT include _______.
Culture
- correct answer The beliefs, values, and norms shared by department personnel that are considered
valid, and are passed onto new employees in the department.
Zero-tolerance Policy
- correct answer A policy that permits no amount of leniency regarding harassing behavior.
Discrimination
- correct answer Unfavorable or unfair treatment on the basis of an individual's race, religion, gender,
national origin, disability, age, and in some states and communities, sexual orientation.
,Mission Statement
- correct answer Successful team leaders and their teams develop goals based on their facilities
_______.
C-Suite
- correct answer Those in the highest healthcare administrative levels, also called Executive Team.
Usually has "chief" in the title.
Chief Nursing Officer (CNO)
- correct answer This position leads patient care services, and oversees the nursing staff including
Registered nurses (RNs) and Licensed Nursing Assistants (LNAs)
Chief Nursing Officer (CNO)
- correct answer This leader is responsible for the policies and practices used to manage direct patient
care
CNO
- correct answer Chief Nursing Officer
CPCP
- correct answer Chief of Patient Care Practice
COS
- correct answer Chief of Surgery
CMO
- correct answer Chief Medical Officer
CCU
- correct answer This nursing unit is reserved for patients with intensive nursing needs that require
skilled nursing or constant care and supervision.
CCU
- correct answer Critical Care Unit
,ICU
- correct answer Intensive Care Unit
ITU
- correct answer Intensive Therapy Unit
Educational Systems
- correct answer Useful sources of data to generate information that specifies actual departmental
performance do not include _____
Dashboard
- correct answer A collection of statistical data about a CS department's key performance indicators that
indicate the extent to which goals are being attained
KPI
- correct answer Key Performance Indicator
Key Performance Indicator
- correct answer A measurable assessment factor such as item accuracy, case carts per technician, and
sterilization accuracy
CSR
- correct answer Customer Satisfaction Ratio
PII
- correct answer Performance Improvement Indicator
PPI
- correct answer Performance and Productivity Indicator
Daily
- correct answer CS leaders should receive information ______ about back-orders, patient census, OR
and ancillary department procedure schedules
, Organizational Chart
- correct answer A graphic usually presented as a flow outline that identifies position titles and
relationships in an organization
Benchmark
- correct answer A standard used to compare and improve a department's own products or services by
measuring them against specified standards
Best Practices
- correct answer Activities or procedures that are successful in one situation, and may be successful in a
similar situation in another department or organization
Policy
- correct answer A predetermined course of action that identifies a key activity, and provides a general
strategy; a written statement of intent
Compliance
- correct answer The act of following identified regulations and standards
Delegation
- correct answer The process of assigning authority to subordinates to do work that a manager at a
higher organizational level would otherwise do
Stakeholder
- correct answer A person or department with a vested interest in the successful outcome of a product
or service
EMTALA
- correct answer Emergency Medical Treatment and Active Labor Act
EMTALA
- correct answer A federal act that requires hospitals to provide emergency treatment to all individuals
regardless of their insurance status or ability to pay
