WGU C207 Data Driven Decision Making
Module 6
"SMART" standards is an acronym for small, doable, familiar, dependable, timely. Often KPIs
will comply with "SMART" criteria for unique business enterprise dreams. T/F - ANS-F. "SMART"
criteria stands for particular, measurable, workable, relevant, and time-certain. The key word
that entirely does no longer healthy is "small" KPIs usually are implemented to quantify
agency-huge dreams.
A balanced scorecard generally has a listing of goals. In each objective, a variance is proven.
What is the meaning of variance when used on a balanced scorecard?
A The difference among the values in comparison to the preceding time the values had been
determined
b The average of the sum of the variations between the effects and the imply
c The common of the sum of the differences between the effects and the median
d The difference between the target performance and the actual performance - ANS-d The
difference between the goal performance and the actual overall performance
A employer has a survey manner for determining its net promoter score. 50 human beings
responded to the survey with an answer between 6 and 10? How does NPS classify this
organization?
A They are the detractors
b They are the promoters.
C They are the passives.
D This isn't a defined group. - ANS-d This is not a described institution.
A company is making an attempt to decide their net promoter rating. If their net promoter rating
is lower than the enterprise common, they will begin an initiative to improve patron delight. The
enterprise average net promoter rating is 12 percent. 200 people respond to a survey of
whether they might advocate the organisation to a chum. On a scale from 0 to 10, 40 people
spoke back among 0 and six, 105 people spoke back with either a 7 or eight, and 55 people
answered with either a nine or 10. What is the enterprise's net promoter rating?
A 7.5
b 15
c 25
d 40 - ANS-a 7.Five
, The net promoter rating is the promoters minus the detractors. 20 percentage of people
(forty/two hundred) are detractors, and 27.5 percentage of people (fifty five/200) are promoters.
The business enterprise have to start its initiative to enhance customer delight.
A business enterprise predicts three hundred people to make purchases this year on Black
Friday. The general variety is truely 282. What is the variance? And is it favorable or
destructive?
A 6, adverse
b 18, favorable
c 18, destructive
d 582, favorable - ANS-c 18, unfavourable
A company's strategy for evolving a employer inside the long-term ought to no longer be
thoughtful of employee's brief-term dreams. T/F - ANS-F. A business enterprise's strategy for
evolving a organization within the lengthy-time period should now not be thoughtful of worker's
short-time period goals.
A Manufacturer desires to closely manage product fee to keep income margins in a highly
aggressive market. Which key overall performance signs have to control use to manipulate
product fee?
A Measure worker productivity
b Measure square footage
c Measure network members of the family
d Measure manufacturing waste - ANS-a Measure employee productiveness
d Measure manufacturing waste
A producer of going for walks shoes is implementing lean operation concepts into their
manufacturing procedure. Which vital achievement aspect would assure a clean transition into
the new application?
A Understand purchaser needs and wants
b Verify accounting processes
c Review of hiring practices
d Expand community members of the family efforts - ANS-a Understand customer wants and
needs
A Net Promoter Score is able to capture the perfect place of dissatisfaction. - ANS-F. The NPS
does now not always provide an explanation for "why" a client isn't pleased. Gaining insight into
the place of dissatisfaction calls for greater cooperation from dissatisfied clients.
Module 6
"SMART" standards is an acronym for small, doable, familiar, dependable, timely. Often KPIs
will comply with "SMART" criteria for unique business enterprise dreams. T/F - ANS-F. "SMART"
criteria stands for particular, measurable, workable, relevant, and time-certain. The key word
that entirely does no longer healthy is "small" KPIs usually are implemented to quantify
agency-huge dreams.
A balanced scorecard generally has a listing of goals. In each objective, a variance is proven.
What is the meaning of variance when used on a balanced scorecard?
A The difference among the values in comparison to the preceding time the values had been
determined
b The average of the sum of the variations between the effects and the imply
c The common of the sum of the differences between the effects and the median
d The difference between the target performance and the actual performance - ANS-d The
difference between the goal performance and the actual overall performance
A employer has a survey manner for determining its net promoter score. 50 human beings
responded to the survey with an answer between 6 and 10? How does NPS classify this
organization?
A They are the detractors
b They are the promoters.
C They are the passives.
D This isn't a defined group. - ANS-d This is not a described institution.
A company is making an attempt to decide their net promoter rating. If their net promoter rating
is lower than the enterprise common, they will begin an initiative to improve patron delight. The
enterprise average net promoter rating is 12 percent. 200 people respond to a survey of
whether they might advocate the organisation to a chum. On a scale from 0 to 10, 40 people
spoke back among 0 and six, 105 people spoke back with either a 7 or eight, and 55 people
answered with either a nine or 10. What is the enterprise's net promoter rating?
A 7.5
b 15
c 25
d 40 - ANS-a 7.Five
, The net promoter rating is the promoters minus the detractors. 20 percentage of people
(forty/two hundred) are detractors, and 27.5 percentage of people (fifty five/200) are promoters.
The business enterprise have to start its initiative to enhance customer delight.
A business enterprise predicts three hundred people to make purchases this year on Black
Friday. The general variety is truely 282. What is the variance? And is it favorable or
destructive?
A 6, adverse
b 18, favorable
c 18, destructive
d 582, favorable - ANS-c 18, unfavourable
A company's strategy for evolving a employer inside the long-term ought to no longer be
thoughtful of employee's brief-term dreams. T/F - ANS-F. A business enterprise's strategy for
evolving a organization within the lengthy-time period should now not be thoughtful of worker's
short-time period goals.
A Manufacturer desires to closely manage product fee to keep income margins in a highly
aggressive market. Which key overall performance signs have to control use to manipulate
product fee?
A Measure worker productivity
b Measure square footage
c Measure network members of the family
d Measure manufacturing waste - ANS-a Measure employee productiveness
d Measure manufacturing waste
A producer of going for walks shoes is implementing lean operation concepts into their
manufacturing procedure. Which vital achievement aspect would assure a clean transition into
the new application?
A Understand purchaser needs and wants
b Verify accounting processes
c Review of hiring practices
d Expand community members of the family efforts - ANS-a Understand customer wants and
needs
A Net Promoter Score is able to capture the perfect place of dissatisfaction. - ANS-F. The NPS
does now not always provide an explanation for "why" a client isn't pleased. Gaining insight into
the place of dissatisfaction calls for greater cooperation from dissatisfied clients.
