LEADERSHIP FINAL EXAM WEEKS 8–15
2026 QUESTIONS AND CORRECT
ANSWERS WITH DETAILED RATIONALES
NURSING LEADERSHIP, MANAGEMENT
AND TEAMWORK
Which strategy demonstrates best practice when communicating with the
healthcare provider about an unresolved issue? Select all that apply. One,
some, or all responses may be correct. - CORRECT ANSWER-Delivering
the message in a standardized format
Reading back telephone orders received before hanging up
Allowing the provider to ask questions about the situation
Which outcome is likely to occur when a nurse requests to be scheduled
during opposite shifts from another staff member due to an ongoing
conflict? - CORRECT ANSWER-Increased emotional exhaustion
Which conflict is considered an intrapersonal conflict? - CORRECT
ANSWER-A nurse is uncomfortable withdrawing care for an end-of-life
patient.
,Which factor can contribute to a misunderstanding during the provision of
patient care? Select all that apply. One, some, or all responses may be
correct. - CORRECT ANSWER-A patient's hearing aid batteries are dead.
A patient speaks a different language than the nurse
A nurse is on travel assignment from a different region.
Which situation is likely to result in an organizational type of conflict? -
CORRECT ANSWER-Nurses no longer being allowed to initiate wound
care consults independently
Confusion about the documentation policy - CORRECT ANSWER-Facts
Decision to balance the budget or allow overtime to maintain staffing ratio -
CORRECT ANSWER-Goals
Different ideas about reducing falls on a unit - CORRECT ANSWER-
Approaches
Varying viewpoints surrounding work-life balance - CORRECT ANSWER-
Values
A nurse manager has implemented a nurse policy for bedside shift report,
which causes a conflict among the nursing staff. Place the sequence of
,events in the correct order, according to the stages of conflict. - CORRECT
ANSWER-1. Nurses express annoyance when asked to do bedside shift
report, citing it will take longer and disrupt the patient.
2. The staff nurses interpret the situation as the nurse leader is asking them
to do more work at the end of their shift, while the nurse leader sees this as
a best practice that is shown to improve patient outcomes.
3. The nurse leader arranges for a discussion to allow for staff members to
express their feelings and presents evidence on the improvement in patient
outcomes when bedside shift report is used.
4. All involved parties agree that they would like to improve patient
satisfaction scores and patient safety and agree to hold each other
accountable for doing report at the bedside
Which strategy allows the nurse to evaluate the quality of relationships
after a conflict has been managed? - CORRECT ANSWER-Assessing if the
groups developed a better understanding of other perspectives
Nurse chooses not to confront a physician - CORRECT ANSWER-
Avoidance
Manager gives the nurse time off although the schedule has been completed
- CORRECT ANSWER-Accommodating
Two healthcare providers bring gifts to the unit staff - CORRECT
ANSWER-Competing
, Manager approves a weekend off if the nurse works the alternate weekend -
CORRECT ANSWER-Compromising
Which conflict management strategy is used in nursing union negotiations?
- CORRECT ANSWER-Compromise
Which statement from the nursing student is accurate regarding
collaboration? - CORRECT ANSWER-"I can use others' strengths to
counteract my weaknesses."
Which factor influencing conflict resolution would most likely be impacted
by the leader? - CORRECT ANSWER-Shared vision for team members
Which advice is appropriate for the new nurse manager regarding conflict
resolution? - CORRECT ANSWER-"Employ a conflict management
technique that matches the mission of the organization."
Which technique is effectively used in mediation negotiations? Select all
that apply. One, some, or all responses may be correct. - CORRECT
ANSWER-Negotiating in a neutral area such as a conference room
Thinking of solutions that benefit both parties
Using objective criteria such as The Joint Commission standards
2026 QUESTIONS AND CORRECT
ANSWERS WITH DETAILED RATIONALES
NURSING LEADERSHIP, MANAGEMENT
AND TEAMWORK
Which strategy demonstrates best practice when communicating with the
healthcare provider about an unresolved issue? Select all that apply. One,
some, or all responses may be correct. - CORRECT ANSWER-Delivering
the message in a standardized format
Reading back telephone orders received before hanging up
Allowing the provider to ask questions about the situation
Which outcome is likely to occur when a nurse requests to be scheduled
during opposite shifts from another staff member due to an ongoing
conflict? - CORRECT ANSWER-Increased emotional exhaustion
Which conflict is considered an intrapersonal conflict? - CORRECT
ANSWER-A nurse is uncomfortable withdrawing care for an end-of-life
patient.
,Which factor can contribute to a misunderstanding during the provision of
patient care? Select all that apply. One, some, or all responses may be
correct. - CORRECT ANSWER-A patient's hearing aid batteries are dead.
A patient speaks a different language than the nurse
A nurse is on travel assignment from a different region.
Which situation is likely to result in an organizational type of conflict? -
CORRECT ANSWER-Nurses no longer being allowed to initiate wound
care consults independently
Confusion about the documentation policy - CORRECT ANSWER-Facts
Decision to balance the budget or allow overtime to maintain staffing ratio -
CORRECT ANSWER-Goals
Different ideas about reducing falls on a unit - CORRECT ANSWER-
Approaches
Varying viewpoints surrounding work-life balance - CORRECT ANSWER-
Values
A nurse manager has implemented a nurse policy for bedside shift report,
which causes a conflict among the nursing staff. Place the sequence of
,events in the correct order, according to the stages of conflict. - CORRECT
ANSWER-1. Nurses express annoyance when asked to do bedside shift
report, citing it will take longer and disrupt the patient.
2. The staff nurses interpret the situation as the nurse leader is asking them
to do more work at the end of their shift, while the nurse leader sees this as
a best practice that is shown to improve patient outcomes.
3. The nurse leader arranges for a discussion to allow for staff members to
express their feelings and presents evidence on the improvement in patient
outcomes when bedside shift report is used.
4. All involved parties agree that they would like to improve patient
satisfaction scores and patient safety and agree to hold each other
accountable for doing report at the bedside
Which strategy allows the nurse to evaluate the quality of relationships
after a conflict has been managed? - CORRECT ANSWER-Assessing if the
groups developed a better understanding of other perspectives
Nurse chooses not to confront a physician - CORRECT ANSWER-
Avoidance
Manager gives the nurse time off although the schedule has been completed
- CORRECT ANSWER-Accommodating
Two healthcare providers bring gifts to the unit staff - CORRECT
ANSWER-Competing
, Manager approves a weekend off if the nurse works the alternate weekend -
CORRECT ANSWER-Compromising
Which conflict management strategy is used in nursing union negotiations?
- CORRECT ANSWER-Compromise
Which statement from the nursing student is accurate regarding
collaboration? - CORRECT ANSWER-"I can use others' strengths to
counteract my weaknesses."
Which factor influencing conflict resolution would most likely be impacted
by the leader? - CORRECT ANSWER-Shared vision for team members
Which advice is appropriate for the new nurse manager regarding conflict
resolution? - CORRECT ANSWER-"Employ a conflict management
technique that matches the mission of the organization."
Which technique is effectively used in mediation negotiations? Select all
that apply. One, some, or all responses may be correct. - CORRECT
ANSWER-Negotiating in a neutral area such as a conference room
Thinking of solutions that benefit both parties
Using objective criteria such as The Joint Commission standards
