INFORMATION TECHNOLOGY MANAGEMENT WGU C954 – QUESTIONS & ANSWERS

INFORMATION TECHNOLOGY MANAGEMENT
WGU C954 – QUESTIONS & ANSWERS


fact - ANSWERThe confirmation or validation of an event or object
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information age - sd sd




ANSWERA time when infinite quantities of facts are widely available to anyone who can u
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se a computer
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internet of things (IoT) - ANSWERA world where interconnected Internet-
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enabled devices or "things" have the ability to collect and share data without human interven
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tion

machine-to-machine (M2M) - sd sd




ANSWERrefers to devices that connect directly to there devices
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data aggregation - sd sd




ANSWERThe collection of data from various sources for the purpose of data processing
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structured data - sd sd




ANSWERdata that has defined length, type and format and includes numbers, dates, or stri
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ngs such as Customer Address
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ambient digital experience - sd sd sd




ANSWERa blend of the physical, virtual, and electronic environments creating a real-
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time ambient environment that changes as the user moves form one place to another
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Internet of Everything (IoE) - sd sd sd sd




ANSWERa concept that extends the Internet of Things (IoT) emphasis on machine-to-
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machine communications to describe a more complex system that also encompasses peo
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ple and processes
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autonomous agent - sd sd




ANSWERsoftware that carries out some set of operations on behalf of a user or another p
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rogram with some degree of independence or autonomy, and employ some knowledge or
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representation of the user's goals or desires sd sd sd sd sd sd




autonomic computing - ANSWERa self- sd sd sd sd




managing computing model named after, and patterned on, the human body's autonomic n
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ervous system sd

,transformation process - sd sd




ANSWERthe technical core, especially in manufacturing organizations; the actual convers
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ion of inputs to outputs
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value-added - sd




ANSWERthe term used to describe the difference between the cost of inputs and the value
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of price of outputs
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strategic business units (SBUs) - ANSWERconsists of several stand alone businesses
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materials requirement planning (MRP) system - sd sd sd sd sd




ANSWERsales forecasts to make sure that needed parts and materials are available at the
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right time and place in a specific company
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tactical planning - sd sd




ANSWERfocuses on producing goods and services as efficiently as possible within the stra
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tegic plan sd




operational planning and control (OP&C) - sd sd sd sd sd




ANSWERdeals with the day to day procedures for performing work, including sc
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heduling, inventory, and process management sd sd sd sd




International Organization for Standardization (ISO) - ANSWERa non- sd sd sd sd sd sd sd




governmental organization established in 1947 to promote the development of world stand sd sd sd sd sd sd sd sd sd sd sd




ards to facilitate the international exchange of goods and services
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process quality - ANSWERmain goal is to produce defect free products
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six sigma quality -
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ANSWERthe goal is to detect potential problems to prevent their occurrence and achieve n
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o more than 3.4 defects per million opportunities
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malcolm baldric national quality awards - sd sd sd sd sd




ANSWER1987 U.S. standard awarding quality awards in seven key areas: leadership, stra
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tegic planning, customer/market focus, information and analysis, human resources focus,
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process management, and business results sd sd sd sd




ISO 900 - sd sd




ANSWERinternational organization for standardization (1947) requiring a company to dete
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rmine customer needs, including regulatory and legal requirements including communicatio
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n arrangements. Other standards involve process control, product testing, storage and deli
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very.

ISO 14000 - sd sd




ANSWERcollection of best practices for managing an organizations impact on the environ
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ment

CMMI - sd




ANSWERcapability maturity integration is a framework for best practices. Does not describ
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e the processes themselves; it describes the characteristics of good processes, thus provid
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ing efficient guidelines.
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,inputs - ANSWERland, labor, capital, information
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, transformation - ANSWERconversion process sd sd sd




outputs - ANSWERgoods & services sd sd sd sd




storage virtualization - sd sd




ANSWERcombines multiple network storage devices so that they appear to be a single stor
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age devicesd




network virtualization - sd sd




ANSWERcombines networks by splitting the available bandwidth into independent channel
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s that an be assigned in real time to a specific device
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server virtualization - sd sd




ANSWERcombines the physical resources, such as servers, processors, and operating sy
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stems, from the applications sd sd sd




system virtualization - sd sd




ANSWERthe ability to present the resources of a single computer as if it is a collation of sep
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arate computers (virtual machines)
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multi-tenancy - ANSWERa single instance of a system serves multiple customers sd sd sd sd sd sd sd sd sd sd




cloud fabric controller -
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ANSWERan individual who monitors and provisions cloud resources similar to a server ad
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ministrator at an individual company sd sd sd sd




cloud fabric - ANSWERthe software that makes the benefits of cloud computing possible
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hybrid cloud - sd sd




ANSWERincludes two or more private, public, or community clouds, but each cloud remain
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s separate and is only linked by technology that enables data and application portability
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cloud bursting - sd sd




ANSWERwhen a company uses its own computing infrastructure for normal usage and ac
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cesses the cloud when it needs to sale for high/peak load requirements, ensuring a sudden
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spike in usage does not result in poor performance or system crashes
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utility computing - ANSWERoffers a pay-per-
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use revenue model similar to a metered service such as gas or electricity
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Infrastructure as a Service (IaaS) - sd sd sd sd sd




ANSWERdelivers hardware networking capabilities, including use of servers, networking,
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and storage, over the cloud using a pay-per-use revenue model
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Disaster Recovery as a Device (DRaaS) - sd sd sd sd sd sd




ANSWEROffers backup services that use cloud resources to protect applications and data
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form disruption caused by disaster
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Data as a Service (DaaS) - ANSWERfacilitates the accessibility of business-
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critical data in a timely, secure, and affordable manner
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