QDM Expert Exam ACTUAL
QUESTIONS AND CORRECT ANSWERS
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it
3 Nobody uses it 4 QDM applies to all functions and activities - CORRECT ANSWER QDM
applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids - CORRECT
ANSWER $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... - CORRECT ANSWER
failures, variation, and success
Which principle addresses waste reduction and/or elimination - CORRECT ANSWER
Optimize Business Performance
Which type of activity is the customer willing to pay for - CORRECT ANSWER value-added
activity
Which action does not embody the Be Scientific Principle - CORRECT ANSWER Following
your gut instinct
Which tool is used in a quality improvement project and states the business objectives - CORRECT
ANSWER QAT Charter
Which tool will help determine the scope of my project - CORRECT ANSWER SIPOC
What tool will help me gain insight into customer expectations - CORRECT ANSWER Voice
of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer relationships - CORRECT
ANSWER Customer Corridor
, You should always pilot your solution to ensure it performs as expected - CORRECT ANSWER
False
A diagram used to brainstorm causes of a failure and sort the causes into categories - CORRECT
ANSWER Fishbone
Way of brainstorming that helps to dig beyond initial observations of a problem's cause - CORRECT
ANSWER 5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2 Define a
control plan 3 Build understanding 4 Launch a full-scale implementation - CORRECT ANSWER
Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans - CORRECT
ANSWER Flow Chart
How much a measure deviates from the norm over time - CORRECT ANSWER Variation
A graph that pictures the degree of variation in a process - CORRECT ANSWER Run Chart
If your targets aren't achieved you should return to the Assess phase and restart - CORRECT
ANSWER False
Repacking equipment to move storage is an example of what type of activity - CORRECT ANSWER
Non-value add
What type of activity is training on a new regulation - CORRECT ANSWER Value enabling
What type of waste can result from under-delivering on a product or service - CORRECT ANSWER
Correction
QUESTIONS AND CORRECT ANSWERS
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it
3 Nobody uses it 4 QDM applies to all functions and activities - CORRECT ANSWER QDM
applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids - CORRECT
ANSWER $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... - CORRECT ANSWER
failures, variation, and success
Which principle addresses waste reduction and/or elimination - CORRECT ANSWER
Optimize Business Performance
Which type of activity is the customer willing to pay for - CORRECT ANSWER value-added
activity
Which action does not embody the Be Scientific Principle - CORRECT ANSWER Following
your gut instinct
Which tool is used in a quality improvement project and states the business objectives - CORRECT
ANSWER QAT Charter
Which tool will help determine the scope of my project - CORRECT ANSWER SIPOC
What tool will help me gain insight into customer expectations - CORRECT ANSWER Voice
of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer relationships - CORRECT
ANSWER Customer Corridor
, You should always pilot your solution to ensure it performs as expected - CORRECT ANSWER
False
A diagram used to brainstorm causes of a failure and sort the causes into categories - CORRECT
ANSWER Fishbone
Way of brainstorming that helps to dig beyond initial observations of a problem's cause - CORRECT
ANSWER 5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2 Define a
control plan 3 Build understanding 4 Launch a full-scale implementation - CORRECT ANSWER
Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans - CORRECT
ANSWER Flow Chart
How much a measure deviates from the norm over time - CORRECT ANSWER Variation
A graph that pictures the degree of variation in a process - CORRECT ANSWER Run Chart
If your targets aren't achieved you should return to the Assess phase and restart - CORRECT
ANSWER False
Repacking equipment to move storage is an example of what type of activity - CORRECT ANSWER
Non-value add
What type of activity is training on a new regulation - CORRECT ANSWER Value enabling
What type of waste can result from under-delivering on a product or service - CORRECT ANSWER
Correction
