QDM Expert Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Which QDM Principle encourages us to seek the truth and end the blame game? - CORRECT
ANSWER View Failures as Opportunities
Choose the best description of ABLE - CORRECT ANSWER A flexible problem solving
model
When planning the implementation of an improvement opportunity, one useful tool to begin with is a
_________________________. - CORRECT ANSWER Milestone Chart
Which chart is best used to present causes of complaints? - CORRECT ANSWER Pareto Chart
A QAT was developed to determine a better on-boarding process for new hires. What tool would be
helpful in presenting the business case for your improvement opportunity to your stakeholders and
summarizing your project for organizational learning? - CORRECT ANSWER Business
Review Template
What is a typical tool for identifying potential root causes? - CORRECT ANSWER Affinity
diagram
Which tool best identifies stakeholder needs in the Launch Phase? - CORRECT ANSWER
Communication Plan
A team has just completed in depth root cause analysis on their opportunity. They've used data to
confirm their root cause. The next typical step in the Build phase is to ___________________. -
CORRECT ANSWER Explore a range of potential solutions
A ______________ is a table summarizing data that needs to be collected, whether it's readily
available or not. - CORRECT ANSWER Data Collection Plan
Repacking equipment to move to storage is an example of what type of activity? - CORRECT
ANSWER Non-Value Add
,All of the following are descriptions of a Team Leader except: - CORRECT ANSWER Ensures
the team thinks beyond what they know is true today
How is quality defined within QDM? - CORRECT ANSWER Quality is a measure of how
well we meet customer requirements
Which tool is most beneficial during the Build Phase? - CORRECT ANSWER Fishbone
Diagram
Which principle takes us out of our boundaries and prompts us to consider the larger picture? -
CORRECT ANSWER Quality Involves Teamwork
What is the final step of the Evaluate phase? - CORRECT ANSWER Recognize/reward all
participants
______________________ are variables that occur sometime during the process that affect an output
measure. - CORRECT ANSWER In process measures
_____________ is a tool that identifies all stakeholders and defines the starting and ending points in a
process. - CORRECT ANSWER SIPOC
Which of the following is not a QDM principle? - CORRECT ANSWER Reduce Waste
Which of the following is not a common pitfall of data collection? - CORRECT ANSWER
Forgetting where you put the data
What is the third step of a gap analysis? - CORRECT ANSWER Highlight any gaps
The following tools are typically used within the Assess Phase: - CORRECT ANSWER
SIPOC, Waste Walk, FedEx Customer Corridor Map, Charter
, ________________________ can be defined as, observations that are numerically distant from the
rest of the data set. - CORRECT ANSWER Outliers
What does the acronym ABLE represent? - CORRECT ANSWER Assess, Build, Launch,
Evaluate
The definition of root cause is: - CORRECT ANSWER The single cause that, once corrected,
will yield the greatest improvement
What component of QDM helps to solve key business challenges? - CORRECT ANSWER
ABLE problem solving model
Which action does not embody the QDM principle Be Scientific? - CORRECT ANSWER
Following your instinct
Pg. 20
At which stage of team evolution are mistakes considered "learning"? - CORRECT ANSWER
Forming
Pg. 74
The project plan is the output of which phase of the project management process? - CORRECT
ANSWER Planning
Pg. 66
All of the following are steps in the Launch Phase except: - CORRECT ANSWER Evaluate
performance
Pg. 36-39
What type of activity is training on a new regulation? - CORRECT ANSWER Value Enabling
QUESTIONS AND CORRECT ANSWERS
Which QDM Principle encourages us to seek the truth and end the blame game? - CORRECT
ANSWER View Failures as Opportunities
Choose the best description of ABLE - CORRECT ANSWER A flexible problem solving
model
When planning the implementation of an improvement opportunity, one useful tool to begin with is a
_________________________. - CORRECT ANSWER Milestone Chart
Which chart is best used to present causes of complaints? - CORRECT ANSWER Pareto Chart
A QAT was developed to determine a better on-boarding process for new hires. What tool would be
helpful in presenting the business case for your improvement opportunity to your stakeholders and
summarizing your project for organizational learning? - CORRECT ANSWER Business
Review Template
What is a typical tool for identifying potential root causes? - CORRECT ANSWER Affinity
diagram
Which tool best identifies stakeholder needs in the Launch Phase? - CORRECT ANSWER
Communication Plan
A team has just completed in depth root cause analysis on their opportunity. They've used data to
confirm their root cause. The next typical step in the Build phase is to ___________________. -
CORRECT ANSWER Explore a range of potential solutions
A ______________ is a table summarizing data that needs to be collected, whether it's readily
available or not. - CORRECT ANSWER Data Collection Plan
Repacking equipment to move to storage is an example of what type of activity? - CORRECT
ANSWER Non-Value Add
,All of the following are descriptions of a Team Leader except: - CORRECT ANSWER Ensures
the team thinks beyond what they know is true today
How is quality defined within QDM? - CORRECT ANSWER Quality is a measure of how
well we meet customer requirements
Which tool is most beneficial during the Build Phase? - CORRECT ANSWER Fishbone
Diagram
Which principle takes us out of our boundaries and prompts us to consider the larger picture? -
CORRECT ANSWER Quality Involves Teamwork
What is the final step of the Evaluate phase? - CORRECT ANSWER Recognize/reward all
participants
______________________ are variables that occur sometime during the process that affect an output
measure. - CORRECT ANSWER In process measures
_____________ is a tool that identifies all stakeholders and defines the starting and ending points in a
process. - CORRECT ANSWER SIPOC
Which of the following is not a QDM principle? - CORRECT ANSWER Reduce Waste
Which of the following is not a common pitfall of data collection? - CORRECT ANSWER
Forgetting where you put the data
What is the third step of a gap analysis? - CORRECT ANSWER Highlight any gaps
The following tools are typically used within the Assess Phase: - CORRECT ANSWER
SIPOC, Waste Walk, FedEx Customer Corridor Map, Charter
, ________________________ can be defined as, observations that are numerically distant from the
rest of the data set. - CORRECT ANSWER Outliers
What does the acronym ABLE represent? - CORRECT ANSWER Assess, Build, Launch,
Evaluate
The definition of root cause is: - CORRECT ANSWER The single cause that, once corrected,
will yield the greatest improvement
What component of QDM helps to solve key business challenges? - CORRECT ANSWER
ABLE problem solving model
Which action does not embody the QDM principle Be Scientific? - CORRECT ANSWER
Following your instinct
Pg. 20
At which stage of team evolution are mistakes considered "learning"? - CORRECT ANSWER
Forming
Pg. 74
The project plan is the output of which phase of the project management process? - CORRECT
ANSWER Planning
Pg. 66
All of the following are steps in the Launch Phase except: - CORRECT ANSWER Evaluate
performance
Pg. 36-39
What type of activity is training on a new regulation? - CORRECT ANSWER Value Enabling
