QDM Expert Book 1 Exam ACTUAL
QUESTIONS AND CORRECT ANSWERS
Definition of Quality - CORRECT ANSWER Quality is a measure of how well we meet
customer requirements and expectations over time.
How do customers judge quality? - CORRECT ANSWER Customers judge our quality based
on how well we deliver our services.
Quality includes the idea of ____ because customers choose suppliers who meet their needs to the
right price. - CORRECT ANSWER Value
To improve quality, we must: - CORRECT ANSWER Exceed customer expectations and
optimize processes by which work gets done, minimizing waste, effort, time and cost.
QDM is not only used by a QAT for a major project, it is ... - CORRECT ANSWER a way of
thinking about quality that should be built into everything you do.
When to use QDM: - CORRECT ANSWER Managing everyday activities and business
procedure, engaging in one-time improvement projects, and redesigning an existing process from the
ground up.
QDM in daily work empowers employees when you: - CORRECT ANSWER If you see a
problem, fix it. If you see something that could be done better, do it. Take ownership of work and do it
the best way possible.
Applying QDM in our daily work helps us - CORRECT ANSWER work smarter and achieve
more.
We can focus on doing the right things automatically when: - CORRECT ANSWER we know
what our customers want and expect
QDM is for - CORRECT ANSWER everyone
, In QDM, frontline involvement is essential because - CORRECT ANSWER many of the best
quality ideas come from those closest to the work.
QDM was designed specifally for - CORRECT ANSWER FedEx
QDM is scalabale so - CORRECT ANSWER it can be applied across the entire enterprise, by
an OpCo, department, region, team, or individual
QDM is powerful enough to - CORRECT ANSWER solve complex challenges with multi year
timeframes, yet simple enough to use in everyday work.
QDM enables us to share - CORRECT ANSWER a single quality improvement model with a
common set of tools and terminology across all our business.
QDM gives us a common way to - CORRECT ANSWER solve problems big or small.
QDM is a ____ that we can use to improve our business - CORRECT ANSWER success
formula
When QDM principles, ABLE model, and the toolkit are used together it yields - CORRECT
ANSWER lower costs, better service, and more satisfied customers
QDM is a unique philosophy and methodology that was - CORRECT ANSWER developed,
built, and optimized by and for FedEx.
QDM is based on the belief embedded in FedEx culture that - CORRECT ANSWER quality is
everyone's job
QDM gives us common ways to improve - CORRECT ANSWER quality enterprise wide and
take the customer experience to the next level
QUESTIONS AND CORRECT ANSWERS
Definition of Quality - CORRECT ANSWER Quality is a measure of how well we meet
customer requirements and expectations over time.
How do customers judge quality? - CORRECT ANSWER Customers judge our quality based
on how well we deliver our services.
Quality includes the idea of ____ because customers choose suppliers who meet their needs to the
right price. - CORRECT ANSWER Value
To improve quality, we must: - CORRECT ANSWER Exceed customer expectations and
optimize processes by which work gets done, minimizing waste, effort, time and cost.
QDM is not only used by a QAT for a major project, it is ... - CORRECT ANSWER a way of
thinking about quality that should be built into everything you do.
When to use QDM: - CORRECT ANSWER Managing everyday activities and business
procedure, engaging in one-time improvement projects, and redesigning an existing process from the
ground up.
QDM in daily work empowers employees when you: - CORRECT ANSWER If you see a
problem, fix it. If you see something that could be done better, do it. Take ownership of work and do it
the best way possible.
Applying QDM in our daily work helps us - CORRECT ANSWER work smarter and achieve
more.
We can focus on doing the right things automatically when: - CORRECT ANSWER we know
what our customers want and expect
QDM is for - CORRECT ANSWER everyone
, In QDM, frontline involvement is essential because - CORRECT ANSWER many of the best
quality ideas come from those closest to the work.
QDM was designed specifally for - CORRECT ANSWER FedEx
QDM is scalabale so - CORRECT ANSWER it can be applied across the entire enterprise, by
an OpCo, department, region, team, or individual
QDM is powerful enough to - CORRECT ANSWER solve complex challenges with multi year
timeframes, yet simple enough to use in everyday work.
QDM enables us to share - CORRECT ANSWER a single quality improvement model with a
common set of tools and terminology across all our business.
QDM gives us a common way to - CORRECT ANSWER solve problems big or small.
QDM is a ____ that we can use to improve our business - CORRECT ANSWER success
formula
When QDM principles, ABLE model, and the toolkit are used together it yields - CORRECT
ANSWER lower costs, better service, and more satisfied customers
QDM is a unique philosophy and methodology that was - CORRECT ANSWER developed,
built, and optimized by and for FedEx.
QDM is based on the belief embedded in FedEx culture that - CORRECT ANSWER quality is
everyone's job
QDM gives us common ways to improve - CORRECT ANSWER quality enterprise wide and
take the customer experience to the next level
