USPS Exam 421 Window Clerk SSA Academy
Study online at https://quizlet.com/_d8xmrh
1. Postal service employees operate under Custody
a mandate to protect and preserve the
mail paced in its:
2. What are 4 violations of security and Theft, Open, Damage or Delay
sanctity of the mail
3. The first opportunity for a SSA to start Deliver 1st Impression
the customer experience on a positive
is:
4. Type of communication that can en- Non-Verbal Communication
hance or contradict messages:
5. The approach a SSA can use to engage A+GIST
our customer and ensure needs are met
is:
6. Why is maintaining sanctity of the mail To instill customer confidence
one of the core responsibilities of the
postal service?
7. Successful sales transactions occur Makes an informed mutual decision with cus-
when the SSA: tomer on products and services
8. What is the most positive way to impact Provide world class service
customer perception of the post office?
9. The US Postal Service is the only delivery Every address in the nation 6 days a week
that reaches:
10. An organized workstation creates a Effiecient
more __________________ workpace
, USPS Exam 421 Window Clerk SSA Academy
Study online at https://quizlet.com/_d8xmrh
11. How a SSA conducts themselves on the Postal Brand
job effects the?
12. An active listening technique used to Clarifying
create a successful transaction is called
13. One of the first things a customer no- Personal Appearance
tices about a SSA is
14. The primary law enforcement for USPS United States Postal Inspection Service (USPIS)
is the
15. Preferred service that usually offer the Priority Mail Express and Priority Mail
customer the best value is
16. Customer wants to mail fewer then 5000 Every Door Direct Mail (EDDM)
flat sized to everyone in a specific area.
What would you offer?
17. First class mail consists of greeting Business Documents
cards, statements bills and what?
18. Any mailable item weighing _______ or 13 oz
less can be sent first class mail
19. A Priority Mail Express customer is enti- Delivered Late
tled to a refund if:
20. Regardless of weight up to 70lbs the Oversized Pricing
price that applies to Retail Ground
parcels over 108" but no more than 130"
is:
21. 108"
, USPS Exam 421 Window Clerk SSA Academy
Study online at https://quizlet.com/_d8xmrh
The max length and girth for Priority
Mail is
22. What type of mail consists of items sent Domestic
within the United States
23. What pricing may be charged for PM Dimensional
items measuring over one cubic foot
designating to Zone 6?
24. What can you offer customers for their Solutions
mailing and shipping needs?
25. Which category of products do premier Shipping
products belong?
26. Which category of products does First Mailing
Class Mail belong
27. What type of products are offered to Premier
provide the best value to the customer?
28. Which product provides the fastest de- Express
livery service?
29. What must customers provide for every Address
item mailed?
30. Which USPS service is automatically in- Tracking
cluded for PME, PM, FCM, Retail Ground,
library mail and media mail
31. Which charts are used to calculate PME, Zone
PM, and USPS Retail Ground Prices?
Study online at https://quizlet.com/_d8xmrh
1. Postal service employees operate under Custody
a mandate to protect and preserve the
mail paced in its:
2. What are 4 violations of security and Theft, Open, Damage or Delay
sanctity of the mail
3. The first opportunity for a SSA to start Deliver 1st Impression
the customer experience on a positive
is:
4. Type of communication that can en- Non-Verbal Communication
hance or contradict messages:
5. The approach a SSA can use to engage A+GIST
our customer and ensure needs are met
is:
6. Why is maintaining sanctity of the mail To instill customer confidence
one of the core responsibilities of the
postal service?
7. Successful sales transactions occur Makes an informed mutual decision with cus-
when the SSA: tomer on products and services
8. What is the most positive way to impact Provide world class service
customer perception of the post office?
9. The US Postal Service is the only delivery Every address in the nation 6 days a week
that reaches:
10. An organized workstation creates a Effiecient
more __________________ workpace
, USPS Exam 421 Window Clerk SSA Academy
Study online at https://quizlet.com/_d8xmrh
11. How a SSA conducts themselves on the Postal Brand
job effects the?
12. An active listening technique used to Clarifying
create a successful transaction is called
13. One of the first things a customer no- Personal Appearance
tices about a SSA is
14. The primary law enforcement for USPS United States Postal Inspection Service (USPIS)
is the
15. Preferred service that usually offer the Priority Mail Express and Priority Mail
customer the best value is
16. Customer wants to mail fewer then 5000 Every Door Direct Mail (EDDM)
flat sized to everyone in a specific area.
What would you offer?
17. First class mail consists of greeting Business Documents
cards, statements bills and what?
18. Any mailable item weighing _______ or 13 oz
less can be sent first class mail
19. A Priority Mail Express customer is enti- Delivered Late
tled to a refund if:
20. Regardless of weight up to 70lbs the Oversized Pricing
price that applies to Retail Ground
parcels over 108" but no more than 130"
is:
21. 108"
, USPS Exam 421 Window Clerk SSA Academy
Study online at https://quizlet.com/_d8xmrh
The max length and girth for Priority
Mail is
22. What type of mail consists of items sent Domestic
within the United States
23. What pricing may be charged for PM Dimensional
items measuring over one cubic foot
designating to Zone 6?
24. What can you offer customers for their Solutions
mailing and shipping needs?
25. Which category of products do premier Shipping
products belong?
26. Which category of products does First Mailing
Class Mail belong
27. What type of products are offered to Premier
provide the best value to the customer?
28. Which product provides the fastest de- Express
livery service?
29. What must customers provide for every Address
item mailed?
30. Which USPS service is automatically in- Tracking
cluded for PME, PM, FCM, Retail Ground,
library mail and media mail
31. Which charts are used to calculate PME, Zone
PM, and USPS Retail Ground Prices?
