CINTAS SSR TEST PAPER QUESTIONS AND
SOLUTIONS VERIFIED ANSWERS
●● Cintas Corporate Character
Answer: Professional,
Thorough,
High Principles & Moral Values,
High Standards of Performance,
Spartan Approach,
Enthusiastic,
Competitive Urgency, &
Positive Discontent.
●● Customer Buying Motives
Answer: Image, Security, Soil Protection, Sanitation, Safety, Quality,
Productivity, Easy to do Business with
●● Customer Uniform Renting Motives
Answer: Rental company can remove the soil better than Home laundry,
can add or stop people at little or no cost, convenience- garments picked
up and delivered, replacements for normal wear and tear, size changes
and replacements at little or no charge, supply responsible for where is
,appearance, cost-effective and turn over situations, sanitation,
government requirement, employee benefit.
●● Why do companies buy uniforms?
Answer: Many of the same reasons they rent,
Light soil and wear conditions,
Uniform needs are highly customized,
Uniforms aren't available for pick up,
Very low employee turnover
●● Facility Services - Buying Motives
Answer: Image in appearance, soil protection, sanitation, safety,
convenience, minimize management involvement, trap moisture,
comfort under foot.
●● Why do companies rent facility service products?
Answer: Product offerings, control housekeeping costs, convenience,
reduce depreciation, promote a healthy environment, cleanliness issues,
hygiene products such as soap sanitizer touchless bathroom systems etc,
Sanitizing Process, Frequency of Service
●● What is NPS?
, Answer: Net Promoter Score, a management tool used to gauge a
customer's loyalty and satisfaction. 0-5 is Detracting, 6-8 is Passive, 9-
10 is Promoting.
●● Competitive Urgency
Answer: Attending to every detail of our business with a sense of
urgency, enthusiasm, professionalism, and thoroughness
●● Positive Discontent
Answer: It means never being satisfied with the status quo and we are
constantly looking for opportunities to improve everything we do.
●● What is ECIR?
Answer: Empathize,
Clarify,
Isolate,
Resolve.
●● What is UA and what does it do?
Answer: Uniform Advantage and provides Insurance in the case of
damage to garments that have not reached their service cycle.
●● What is PA and what does it do?
SOLUTIONS VERIFIED ANSWERS
●● Cintas Corporate Character
Answer: Professional,
Thorough,
High Principles & Moral Values,
High Standards of Performance,
Spartan Approach,
Enthusiastic,
Competitive Urgency, &
Positive Discontent.
●● Customer Buying Motives
Answer: Image, Security, Soil Protection, Sanitation, Safety, Quality,
Productivity, Easy to do Business with
●● Customer Uniform Renting Motives
Answer: Rental company can remove the soil better than Home laundry,
can add or stop people at little or no cost, convenience- garments picked
up and delivered, replacements for normal wear and tear, size changes
and replacements at little or no charge, supply responsible for where is
,appearance, cost-effective and turn over situations, sanitation,
government requirement, employee benefit.
●● Why do companies buy uniforms?
Answer: Many of the same reasons they rent,
Light soil and wear conditions,
Uniform needs are highly customized,
Uniforms aren't available for pick up,
Very low employee turnover
●● Facility Services - Buying Motives
Answer: Image in appearance, soil protection, sanitation, safety,
convenience, minimize management involvement, trap moisture,
comfort under foot.
●● Why do companies rent facility service products?
Answer: Product offerings, control housekeeping costs, convenience,
reduce depreciation, promote a healthy environment, cleanliness issues,
hygiene products such as soap sanitizer touchless bathroom systems etc,
Sanitizing Process, Frequency of Service
●● What is NPS?
, Answer: Net Promoter Score, a management tool used to gauge a
customer's loyalty and satisfaction. 0-5 is Detracting, 6-8 is Passive, 9-
10 is Promoting.
●● Competitive Urgency
Answer: Attending to every detail of our business with a sense of
urgency, enthusiasm, professionalism, and thoroughness
●● Positive Discontent
Answer: It means never being satisfied with the status quo and we are
constantly looking for opportunities to improve everything we do.
●● What is ECIR?
Answer: Empathize,
Clarify,
Isolate,
Resolve.
●● What is UA and what does it do?
Answer: Uniform Advantage and provides Insurance in the case of
damage to garments that have not reached their service cycle.
●● What is PA and what does it do?
