CINTAS SSR COMPREHENSIVE TEST SCRIPT
2026 FULL QUESTIONS AND CORRECT
ANSWERS GRADED A+
●● Invoice Teach-backs.
Answer: SSRIT will explain 5 invoices to the CRT - Material Number,
Description, Freq, UF/UD, Qty, Unit Price, Tax, Sold-to, Payer, Ship-to,
Bill-to, Insurance
●● What is Material Cost?.
Answer: Amount of money we spend buying garments
●● As an SSR, how can you reduce material costs?.
Answer: Monitor Inventories of garments and checking for billing
accuracy;
Bill for lost / damaged garments as appropriate;
Make sure to bill make-up and emblem charges;
Maintain fair pricing and avoid credits
●● What is even billing? How does it benefit the customer? (SHB,
pg65).
Answer: •Our pricing is based on 52 week billing
,•Designed to be a flat rate that take into account situations where service
may not be necessary
•Intended to prevent constant fluctuations in customer billings
•Gives customers predictable costs
●● What are net billings? (SHB, pg71).
Answer: The percentage of actual invoiced billings vs. gross billings
●● What are some ways you can minimize the issuance of credits?
(SHB, pg72).
Answer: *Even Billing -Ensure Customers Understand how we bill (flat-
rate billing over 52 weeks, etc.)
*Product Shortages -Communicate loading issues to leadership; fill the
shortage
*Inventory Not Managed -Correct Inventories (don't keep crediting);
check inventory levels to avoid stock piling
*Holiday Schedules -Communicate them ahead of time; remind
customers about even billing
*LRs and Garment Returns -remind customers about the 4 week
countdown; review damage garments with contacts; offer uniform
advantage
*Pricing Fairness -communicate it as soon as possible; remind
customers; loop in leadership as necessary; identify customers that may
need a pricing rollback and communicate it to the office
, ●● What are some ways to start AR conversations (SHB, pg74).
Answer: I noticed -Review your invoices for outstanding balances
Just ask -You currently have outstanding invoices; may I collect
payment today?
Seconds that count -Use your hard work to lead the conversation to
payment
NCNS Forms -shows a summary of outstanding invoices
Closing the books on the AS-400 -use our transition to your advantage
●● What steps should you take if a customer has an amount 60 days past
due?.
Answer: •Begin NCNS procedures.
•Account is put on hold.
•Clean product is not delivered, and dirty products are picked up until
payments have been made.
●● What are the components of the SSR Pay Plan?.
Answer: •Base Pay
•Route Commission
•Renewal Bonus
•Catalog Commission
•Sales Leads
•Contest Winnings
2026 FULL QUESTIONS AND CORRECT
ANSWERS GRADED A+
●● Invoice Teach-backs.
Answer: SSRIT will explain 5 invoices to the CRT - Material Number,
Description, Freq, UF/UD, Qty, Unit Price, Tax, Sold-to, Payer, Ship-to,
Bill-to, Insurance
●● What is Material Cost?.
Answer: Amount of money we spend buying garments
●● As an SSR, how can you reduce material costs?.
Answer: Monitor Inventories of garments and checking for billing
accuracy;
Bill for lost / damaged garments as appropriate;
Make sure to bill make-up and emblem charges;
Maintain fair pricing and avoid credits
●● What is even billing? How does it benefit the customer? (SHB,
pg65).
Answer: •Our pricing is based on 52 week billing
,•Designed to be a flat rate that take into account situations where service
may not be necessary
•Intended to prevent constant fluctuations in customer billings
•Gives customers predictable costs
●● What are net billings? (SHB, pg71).
Answer: The percentage of actual invoiced billings vs. gross billings
●● What are some ways you can minimize the issuance of credits?
(SHB, pg72).
Answer: *Even Billing -Ensure Customers Understand how we bill (flat-
rate billing over 52 weeks, etc.)
*Product Shortages -Communicate loading issues to leadership; fill the
shortage
*Inventory Not Managed -Correct Inventories (don't keep crediting);
check inventory levels to avoid stock piling
*Holiday Schedules -Communicate them ahead of time; remind
customers about even billing
*LRs and Garment Returns -remind customers about the 4 week
countdown; review damage garments with contacts; offer uniform
advantage
*Pricing Fairness -communicate it as soon as possible; remind
customers; loop in leadership as necessary; identify customers that may
need a pricing rollback and communicate it to the office
, ●● What are some ways to start AR conversations (SHB, pg74).
Answer: I noticed -Review your invoices for outstanding balances
Just ask -You currently have outstanding invoices; may I collect
payment today?
Seconds that count -Use your hard work to lead the conversation to
payment
NCNS Forms -shows a summary of outstanding invoices
Closing the books on the AS-400 -use our transition to your advantage
●● What steps should you take if a customer has an amount 60 days past
due?.
Answer: •Begin NCNS procedures.
•Account is put on hold.
•Clean product is not delivered, and dirty products are picked up until
payments have been made.
●● What are the components of the SSR Pay Plan?.
Answer: •Base Pay
•Route Commission
•Renewal Bonus
•Catalog Commission
•Sales Leads
•Contest Winnings
