CINTAS SSR CERTIFICATION
COMPREHENSIVE STUDY GUIDE 2026
FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ How does the Cintas review process work?.
Answer: Every six months for the first two years, annually after that.
◍ Why is myCintas good for the customer and Cintas?.
Answer: Customer - can do everything on their own timeCIntas - Pay:
payments are processed and applied automaticallyShop: takes responsibility
off SSR and you still get creditManage / Communicate: makes process
easier for SSR with added visibility and record
◍ Why is route sequence important?.
Answer: improves efficiency instead of pulling garments from different
spots throughout the dayMinimizes mistakes
◍ Who is responsible for the appearance and upgrading of garments?.
Answer: The SSR
◍ What tool helps you find status on your garment requests?.
Answer: Garment audit trail. Trucount & Apex reports
◍ What are some benefits of CIntas's FS Products?.
Answer: 1. industry leading products2. Flexible program meets changing
needs3. NFSI certified traffic mats4. Keeps facility clean and professional5.
Regularly scheduled services6. Defined processes7. Employee morale8.
Reduces housekeeping costs
◍ What is the principle objective?.
Answer: We will exceed our customers' expectations to maximize the
, long-term value of Cintas for its shareholders and working partners
◍ Emblem and Prep Advantage.
Answer: Rental charges for the emblems and make upSpread throughout 52
weeksLabor cost makeup (Barcodes)Couple cents per garment
◍ Principal Objective.
Answer: We will exceed customer expectations to maximize the long term
value of Cintas for its shareholders and working partners.
◍ What is Material Cost?.
Answer: Amount of money we spend buying garments
◍ What steps should an SSR take before leaving for route?.
Answer: DOT check in / login to PRC / check hot fileGrab and review
invoices and stop sequenceCompare loadsheet / Apex with truck
inventoryCheck GRF lineMarry in garments / organize truckPretrip
inspection / DVIRNotify departments of any problems
◍ What are the components of the SSR Pay Plan?.
Answer: Base Pay, Route Commission, Renewal Bonus, Catalog Bonus,
Sales Leads, Contest Winnings, Premium/Overtime Pay.
◍ Dirty Facts Air Fresheners.
Answer: 70% of visitors rank a clean restroom as extremely important95%
of latrines users stated they rate the establishment by the cleanliness of the
restroom.
◍ Pick-up report.
Answer: Pick up receipt for the customersShows scanned garments# -
customers turn in more than what they had
◍ What does EAT stand for?.
Answer: Explain, Ask, Thank.
◍ What are some ways you can minimize the issuance of credits? (SHB,
pg72).
Answer: *Even Billing -Ensure Customers Understand how we bill (flat-rate
, billing over 52 weeks, etc.)*Product Shortages -Communicate loading
issues to leadership; fill the shortage*Inventory Not Managed -Correct
Inventories (don't keep crediting); check inventory levels to avoid stock
piling*Holiday Schedules -Communicate them ahead of time; remind
customers about even billing*LRs and Garment Returns -remind customers
about the 4 week countdown; review damage garments with contacts; offer
uniform advantage*Pricing Fairness -communicate it as soon as possible;
remind customers; loop in leadership as necessary; identify customers that
may need a pricing rollback and communicate it to the office
◍ ow soon should you renew a customer?.
Answer: 12-18 Months prior to renewal dateAnytime Cintas is making
additional investment in their account
◍ What is a PRD?.
Answer: Covers the program specifics for each national account
◍ What are the typical uniform customer buying motives?.
Answer: Image, ID/Security, Soil Protection, Sanitation, Safety, Quality,
Productivity, Easy to do business with.
◍ What are the elements of the corporate character?.
Answer: ProfessionalThoroughHigh Principles and Moral ValuesHigh
Standards of Performance Spartan ApproachEnthusiastic Competitive
UrgencyPositive Discontent
◍ What is the 11 to 3 Phenomenon?.
Answer: For every bad thing done, a customer will tell 11 people, for every
good thing done, they will only tell 3 people
◍ What are the four components of Creative Ravings Fans?.
Answer: Customers that Love Doing Business with Cintas, Stay with Cintas,
Grow their business with Cintas, Recommend Cintas to other businesses
◍ What are CIntas's payment terms?.
Answer: Due on 10th of month
COMPREHENSIVE STUDY GUIDE 2026
FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ How does the Cintas review process work?.
Answer: Every six months for the first two years, annually after that.
◍ Why is myCintas good for the customer and Cintas?.
Answer: Customer - can do everything on their own timeCIntas - Pay:
payments are processed and applied automaticallyShop: takes responsibility
off SSR and you still get creditManage / Communicate: makes process
easier for SSR with added visibility and record
◍ Why is route sequence important?.
Answer: improves efficiency instead of pulling garments from different
spots throughout the dayMinimizes mistakes
◍ Who is responsible for the appearance and upgrading of garments?.
Answer: The SSR
◍ What tool helps you find status on your garment requests?.
Answer: Garment audit trail. Trucount & Apex reports
◍ What are some benefits of CIntas's FS Products?.
Answer: 1. industry leading products2. Flexible program meets changing
needs3. NFSI certified traffic mats4. Keeps facility clean and professional5.
Regularly scheduled services6. Defined processes7. Employee morale8.
Reduces housekeeping costs
◍ What is the principle objective?.
Answer: We will exceed our customers' expectations to maximize the
, long-term value of Cintas for its shareholders and working partners
◍ Emblem and Prep Advantage.
Answer: Rental charges for the emblems and make upSpread throughout 52
weeksLabor cost makeup (Barcodes)Couple cents per garment
◍ Principal Objective.
Answer: We will exceed customer expectations to maximize the long term
value of Cintas for its shareholders and working partners.
◍ What is Material Cost?.
Answer: Amount of money we spend buying garments
◍ What steps should an SSR take before leaving for route?.
Answer: DOT check in / login to PRC / check hot fileGrab and review
invoices and stop sequenceCompare loadsheet / Apex with truck
inventoryCheck GRF lineMarry in garments / organize truckPretrip
inspection / DVIRNotify departments of any problems
◍ What are the components of the SSR Pay Plan?.
Answer: Base Pay, Route Commission, Renewal Bonus, Catalog Bonus,
Sales Leads, Contest Winnings, Premium/Overtime Pay.
◍ Dirty Facts Air Fresheners.
Answer: 70% of visitors rank a clean restroom as extremely important95%
of latrines users stated they rate the establishment by the cleanliness of the
restroom.
◍ Pick-up report.
Answer: Pick up receipt for the customersShows scanned garments# -
customers turn in more than what they had
◍ What does EAT stand for?.
Answer: Explain, Ask, Thank.
◍ What are some ways you can minimize the issuance of credits? (SHB,
pg72).
Answer: *Even Billing -Ensure Customers Understand how we bill (flat-rate
, billing over 52 weeks, etc.)*Product Shortages -Communicate loading
issues to leadership; fill the shortage*Inventory Not Managed -Correct
Inventories (don't keep crediting); check inventory levels to avoid stock
piling*Holiday Schedules -Communicate them ahead of time; remind
customers about even billing*LRs and Garment Returns -remind customers
about the 4 week countdown; review damage garments with contacts; offer
uniform advantage*Pricing Fairness -communicate it as soon as possible;
remind customers; loop in leadership as necessary; identify customers that
may need a pricing rollback and communicate it to the office
◍ ow soon should you renew a customer?.
Answer: 12-18 Months prior to renewal dateAnytime Cintas is making
additional investment in their account
◍ What is a PRD?.
Answer: Covers the program specifics for each national account
◍ What are the typical uniform customer buying motives?.
Answer: Image, ID/Security, Soil Protection, Sanitation, Safety, Quality,
Productivity, Easy to do business with.
◍ What are the elements of the corporate character?.
Answer: ProfessionalThoroughHigh Principles and Moral ValuesHigh
Standards of Performance Spartan ApproachEnthusiastic Competitive
UrgencyPositive Discontent
◍ What is the 11 to 3 Phenomenon?.
Answer: For every bad thing done, a customer will tell 11 people, for every
good thing done, they will only tell 3 people
◍ What are the four components of Creative Ravings Fans?.
Answer: Customers that Love Doing Business with Cintas, Stay with Cintas,
Grow their business with Cintas, Recommend Cintas to other businesses
◍ What are CIntas's payment terms?.
Answer: Due on 10th of month
