CDV DA Fundamentals Day 2, Amazon
Delivery Associate, Day 2 — Test Questions
and Answers
Introduction
This document contains test questions and precise answers
covering Amazon Delivery Associate fundamentals, including
delivery procedures, vehicle safety, customer service, route
planning, package security, incident handling, technology, and
workplace safety. It also covers practical scenarios such as delivery
exceptions, aggressive animals, inclement weather, damaged
packages, customer complaints, and returning undelivered
packages.
Exam Questions and Answers
Amazon owns all locker types that you may deliver to. True or false
--- correct precise answer ---False
If you see the paw print for your next delivery, what is the first
thing you should do? --- correct precise answer ---Send the
customer a text to alert them you are on the way.
,When encountering a delivery issue, which option should you try
first? --- correct precise answer ---Text/call the customer
When turning left and there are two turning lanes, you should
always take the right-hand turning lane. True or false --- correct
precise answer ---True
You only need to report an incident to your DSP if there is major
damage. True or false --- correct precise answer ---False
What should you do in the event of lightning? --- correct precise
answer ---Stay inside the vehicle and avoid conductive objects.
Always check the customers notes in the delivery app first. True or
false --- correct precise answer ---True
What should you do if you are unable to contact the customer when
there is a dog present? --- correct precise answer ---Use the
undeliverable code and select unsafe due to dog.
What does the Netradyne Driveri device evaluate? --- correct
precise answer ---Driver behaviors
You only need to report an incident to your DSP if there is a major
damage. True or false --- correct precise answer ---False
What is the first step you take when involved in an incident? ---
correct precise answer ---Secure your own safety.
, What should you do if the garage door won't close during a delivery?
--- correct precise answer ---Select door didn't close and contact
support.
Which of the following will be the most helpful to navigating
apartment deliveries? --- correct precise answer ---A map of the
complex.
1: What is the primary role of an Amazon Delivery Associate?---
correct precise answer ---
The primary role of an Amazon Delivery Associate is to ensure
timely and accurate delivery of packages to customers while
maintaining high standards of customer service.
2: What safety checks should be performed on a Cargo Delivery Van
(CDV) before starting a delivery route?--- correct precise answer ---
Safety checks should include inspecting tires for proper inflation,
checking fluid levels, ensuring all lights and signals are functioning,
and confirming that brakes are in good condition.
3: How should a Delivery Associate handle a situation where a
customer is not available to receive a package?--- correct precise
answer ---
If a customer is not available, the Delivery Associate should follow
the companys protocol, which may include leaving the package in a
safe location, obtaining a photo confirmation, or returning the
package to the distribution center.
Delivery Associate, Day 2 — Test Questions
and Answers
Introduction
This document contains test questions and precise answers
covering Amazon Delivery Associate fundamentals, including
delivery procedures, vehicle safety, customer service, route
planning, package security, incident handling, technology, and
workplace safety. It also covers practical scenarios such as delivery
exceptions, aggressive animals, inclement weather, damaged
packages, customer complaints, and returning undelivered
packages.
Exam Questions and Answers
Amazon owns all locker types that you may deliver to. True or false
--- correct precise answer ---False
If you see the paw print for your next delivery, what is the first
thing you should do? --- correct precise answer ---Send the
customer a text to alert them you are on the way.
,When encountering a delivery issue, which option should you try
first? --- correct precise answer ---Text/call the customer
When turning left and there are two turning lanes, you should
always take the right-hand turning lane. True or false --- correct
precise answer ---True
You only need to report an incident to your DSP if there is major
damage. True or false --- correct precise answer ---False
What should you do in the event of lightning? --- correct precise
answer ---Stay inside the vehicle and avoid conductive objects.
Always check the customers notes in the delivery app first. True or
false --- correct precise answer ---True
What should you do if you are unable to contact the customer when
there is a dog present? --- correct precise answer ---Use the
undeliverable code and select unsafe due to dog.
What does the Netradyne Driveri device evaluate? --- correct
precise answer ---Driver behaviors
You only need to report an incident to your DSP if there is a major
damage. True or false --- correct precise answer ---False
What is the first step you take when involved in an incident? ---
correct precise answer ---Secure your own safety.
, What should you do if the garage door won't close during a delivery?
--- correct precise answer ---Select door didn't close and contact
support.
Which of the following will be the most helpful to navigating
apartment deliveries? --- correct precise answer ---A map of the
complex.
1: What is the primary role of an Amazon Delivery Associate?---
correct precise answer ---
The primary role of an Amazon Delivery Associate is to ensure
timely and accurate delivery of packages to customers while
maintaining high standards of customer service.
2: What safety checks should be performed on a Cargo Delivery Van
(CDV) before starting a delivery route?--- correct precise answer ---
Safety checks should include inspecting tires for proper inflation,
checking fluid levels, ensuring all lights and signals are functioning,
and confirming that brakes are in good condition.
3: How should a Delivery Associate handle a situation where a
customer is not available to receive a package?--- correct precise
answer ---
If a customer is not available, the Delivery Associate should follow
the companys protocol, which may include leaving the package in a
safe location, obtaining a photo confirmation, or returning the
package to the distribution center.
