SALESFORCE ADMIN CERTIFICATION
COMPREHENSIVE EXAM PREP QUESTIONS
AND SOLUTIONS VERIFIED STUDY
RESOURCE
●● Lookup relationship field
Answer: Links two objects together
●● AppExchange
Answer: Use this to find solutions for complex processes (such as
processing credit card payments)
●● Which two levels of access should be set when sharing a document
folder with users?
Answer: -Read Only
-Read/Write
●● The Opportunity page layout contains this type of field to track
competitors
Answer: Competitors field
●● Case
,Answer: SObject representing a customer issue or problem
●● A System Administrator created a workflow rule that sends email
alerts when a Case with a high priority is created. A new Support
Engineer who works remotely at Universal Containers complains about
not receiving the email alerts. All other users at Universal Containers
receive these email alerts.
Answer: Verify the user's email address
●● High Priority cases at Ursa Major Solar need to get a response in less
than 3 hours or be escalated to a queue called "High Priority Queue."
An administrator needs to configure the case management process to
implement this requirement.
How should the administrator achieve this goal?
Answer: Create an escalation rule to assign all cases where status = high
to the high priority queue based on the last modification time and set the
age over to 3 (hours)
●● Escalation Rules
Answer: Automatically escalate cases when the case meets the criteria
defined in the rule entry, such as when cases are not resolved within a
certain timeframe
●● The managers at Ursa Major Solar asked the administrator to quickly
provide access to sales reports and dashboards.
,How can this be done?
Answer: Search the AppExchange for free adoption report apps
●● Which two objects can be related to Campaign Members?
Answer: -Leads
-Contacts
●● The administrator at Ursa Major Solar needs to provide information
for total Salesforce licenses, used licenses, and the remaining Salesforce
licenses.
Where in setup can this information be found?
Answer: Company Information
●● At Ursa Major Solar, an administrator has set up a new user. The user
needs to activate the account before the email link expires by default.
How long does the user have before the link expires?
Answer: 7 days
●● Universal Containers uses a hybrid sharing model where Accounts
and Contacts are Read Only and Opportunities and Cases are Private.
Account Executives (AE) own all the Accounts. Some Contacts are
owned by AEs, and other Contacts are owned by support reps.
, How should the System Administrator ensure the AEs can edit all the
Contacts associated with their Accounts, no matter who owns the
Contact?
Answer: Select the edit all associated contacts option for the AE Role in
the Role Hierarchy.
●● Ursa Major Solar's administrator created a new account record type,
but when marketing users are creating new account records, they are
unable to choose the new record type.
What are two potential causes of this issue?
Answer: -The record type is deactivated.
-The record type is disabled on the marketing user profile.
●● The administrator for the Cloud Kicks has a flow that makes several
updates to Contacts when they are being created. If the Contact Status is
"New" and the Contact's email is known, the administrator would also
like to send a welcome email.
What should the administrator do to complete this requirement?
Answer: -Update the flow with a decision to send the email when
needed.
●● Ursa Major is onboarding 15 new employees in three weeks. The
administrator needs to create user records in Salesforce without
activating them.
Which two methods allow the administrator to achieve this goal?
COMPREHENSIVE EXAM PREP QUESTIONS
AND SOLUTIONS VERIFIED STUDY
RESOURCE
●● Lookup relationship field
Answer: Links two objects together
●● AppExchange
Answer: Use this to find solutions for complex processes (such as
processing credit card payments)
●● Which two levels of access should be set when sharing a document
folder with users?
Answer: -Read Only
-Read/Write
●● The Opportunity page layout contains this type of field to track
competitors
Answer: Competitors field
●● Case
,Answer: SObject representing a customer issue or problem
●● A System Administrator created a workflow rule that sends email
alerts when a Case with a high priority is created. A new Support
Engineer who works remotely at Universal Containers complains about
not receiving the email alerts. All other users at Universal Containers
receive these email alerts.
Answer: Verify the user's email address
●● High Priority cases at Ursa Major Solar need to get a response in less
than 3 hours or be escalated to a queue called "High Priority Queue."
An administrator needs to configure the case management process to
implement this requirement.
How should the administrator achieve this goal?
Answer: Create an escalation rule to assign all cases where status = high
to the high priority queue based on the last modification time and set the
age over to 3 (hours)
●● Escalation Rules
Answer: Automatically escalate cases when the case meets the criteria
defined in the rule entry, such as when cases are not resolved within a
certain timeframe
●● The managers at Ursa Major Solar asked the administrator to quickly
provide access to sales reports and dashboards.
,How can this be done?
Answer: Search the AppExchange for free adoption report apps
●● Which two objects can be related to Campaign Members?
Answer: -Leads
-Contacts
●● The administrator at Ursa Major Solar needs to provide information
for total Salesforce licenses, used licenses, and the remaining Salesforce
licenses.
Where in setup can this information be found?
Answer: Company Information
●● At Ursa Major Solar, an administrator has set up a new user. The user
needs to activate the account before the email link expires by default.
How long does the user have before the link expires?
Answer: 7 days
●● Universal Containers uses a hybrid sharing model where Accounts
and Contacts are Read Only and Opportunities and Cases are Private.
Account Executives (AE) own all the Accounts. Some Contacts are
owned by AEs, and other Contacts are owned by support reps.
, How should the System Administrator ensure the AEs can edit all the
Contacts associated with their Accounts, no matter who owns the
Contact?
Answer: Select the edit all associated contacts option for the AE Role in
the Role Hierarchy.
●● Ursa Major Solar's administrator created a new account record type,
but when marketing users are creating new account records, they are
unable to choose the new record type.
What are two potential causes of this issue?
Answer: -The record type is deactivated.
-The record type is disabled on the marketing user profile.
●● The administrator for the Cloud Kicks has a flow that makes several
updates to Contacts when they are being created. If the Contact Status is
"New" and the Contact's email is known, the administrator would also
like to send a welcome email.
What should the administrator do to complete this requirement?
Answer: -Update the flow with a decision to send the email when
needed.
●● Ursa Major is onboarding 15 new employees in three weeks. The
administrator needs to create user records in Salesforce without
activating them.
Which two methods allow the administrator to achieve this goal?
