RWST016 FINAL TEST 2026 QUESTIONS
WITH CORRECT ANSWERS GRADED A+
◍ To create bootable diagnostics in Windows and Linux..
Answer: What is the Bootable Generator used for?
◍ Lenovo Learning.
Answer: Service Technicians are expected to monitor which site to take
service courses for new products?
◍ Customer satisfaction.
Answer: Which of the following should be the primary goal of a Lenovo
service technician?
◍ Service Acknowledgement.
Answer: What is the first phase of the Onsite Service process?
◍ Device Manager.
Answer: Which Windows feature allows you to view all devices, both
internally and externally connected?
◍ An archive of the Lenovo Preload for the customer's system..
Answer: Recovery media can be a set of DVDs or a USB key. What do
recovery media typically contain?
◍ Bootable.
Answer: Lenovo diagnostic tools are available as a ______________ or a
downloadable package.
◍ Verify the status of the warranty.
Answer: Before beginning any repairs, which of the following should a
Service Technician do?
◍ Business Casual Attire.
, Answer: Select the acceptable attire for an onsite Service Technician from
the following list.
◍ Memory sockets on Motherboard.
Answer: Where is RAM installed?
◍ Performing CRU replacements on their own..
Answer: What can the Lenovo Service YouTube channel help customers
with?
◍ ESD Mat.
Answer: You have just arrived on-site to perform a repair on a laptop. The
office has carpeted flooring. Which of the following would best protect from
random electrostatic discharge?
◍ The System Board (Motherboard).
Answer: The only way to replace the chipset in a computer is to replace
which component?
◍ The Lenovo Recovery page..
Answer: Where can customers order digital recovery media?
◍ Legion.
Answer: Which Lenovo sub-brand should a customer search for to find
powerful gaming products?
◍ Recovery utility information.
Answer: A secure login is required to access certain areas of the Lenovo
Support site. Which of the following requires a secure login?
◍ During any repairs.
Answer: When should Service Technicians wear an Electrostatic Discharge
(ESD) wrist strap?
◍ The sudden flow of static charge from an object with a higher charge to an
object with a lower charge..
Answer: What is electrostatic discharge?
◍ Spread the thermal compound until the entire surface is covered..
WITH CORRECT ANSWERS GRADED A+
◍ To create bootable diagnostics in Windows and Linux..
Answer: What is the Bootable Generator used for?
◍ Lenovo Learning.
Answer: Service Technicians are expected to monitor which site to take
service courses for new products?
◍ Customer satisfaction.
Answer: Which of the following should be the primary goal of a Lenovo
service technician?
◍ Service Acknowledgement.
Answer: What is the first phase of the Onsite Service process?
◍ Device Manager.
Answer: Which Windows feature allows you to view all devices, both
internally and externally connected?
◍ An archive of the Lenovo Preload for the customer's system..
Answer: Recovery media can be a set of DVDs or a USB key. What do
recovery media typically contain?
◍ Bootable.
Answer: Lenovo diagnostic tools are available as a ______________ or a
downloadable package.
◍ Verify the status of the warranty.
Answer: Before beginning any repairs, which of the following should a
Service Technician do?
◍ Business Casual Attire.
, Answer: Select the acceptable attire for an onsite Service Technician from
the following list.
◍ Memory sockets on Motherboard.
Answer: Where is RAM installed?
◍ Performing CRU replacements on their own..
Answer: What can the Lenovo Service YouTube channel help customers
with?
◍ ESD Mat.
Answer: You have just arrived on-site to perform a repair on a laptop. The
office has carpeted flooring. Which of the following would best protect from
random electrostatic discharge?
◍ The System Board (Motherboard).
Answer: The only way to replace the chipset in a computer is to replace
which component?
◍ The Lenovo Recovery page..
Answer: Where can customers order digital recovery media?
◍ Legion.
Answer: Which Lenovo sub-brand should a customer search for to find
powerful gaming products?
◍ Recovery utility information.
Answer: A secure login is required to access certain areas of the Lenovo
Support site. Which of the following requires a secure login?
◍ During any repairs.
Answer: When should Service Technicians wear an Electrostatic Discharge
(ESD) wrist strap?
◍ The sudden flow of static charge from an object with a higher charge to an
object with a lower charge..
Answer: What is electrostatic discharge?
◍ Spread the thermal compound until the entire surface is covered..
