Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
ademic In
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Educating the world for a better change
,Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore, the documents provided here including past assignments, tests
and notes are intended SOLELY for educational purposes and as a guide to help
students understand academic concepts and improve their writing skills. These
materials should not be submitted as final work, as doing so may constitute academic
dishonesty. Students are encouraged to use them as reference points, develop their
own understanding and produce original work that reflects their knowledge and critical
thinking. Students are also encouraged to regenerate their own (personalized)
solutions paying particular attention to module contents as prescribed by module
facilitators, lecturers and supervisors. If this document is plagiarized by the users and
fails, ELITE ACADEMIC INSTITUTE should not be rendered accountable since the
contents in this document only give learners a kick-start on what is expected of them
from their areas of specialty.
CAUTION: STUDENTS ARE NOT MANDATED TO USE ALL THE INFORMATION IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENT
Educating the world for a better change
, Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
Table of Contents
QUESTION 1 ............................................................................................................. 4
1.1 Identify an appropriate performance measuring approach to measure a
salesperson’s job. Substantiate your answer. (7) ................................................. 4
1.2 Analyse Refilwe’s underperformance as well as the decision you took as a
manager to improve her performance in relation to the three determinants of
performance. (9) ....................................................................................................... 6
1.3 Identify and describe the type of team Refilwe works in, with reference to the
scenario. (3) .............................................................................................................. 9
1.4 Suggest the three sources in the 360-degree feedback that, other than the
manager, will be appropriate to measure Refilwe’s performance. Substantiate
your answer with reference to the scenario. (6) .................................................. 10
QUESTION 2 ........................................................................................................... 13
2.1 Do you think Mr Ramasimu possesses feedback skills? Substantiate your
answer with reference to the scenario. (11) ......................................................... 13
2.2 Explain the role of the managerial tasks of planning and controlling in the
performance management process and state how the two tasks were handled in
the scenario. (10) .................................................................................................... 17
2.3 Between the coaching and counselling processes, which one do you
suggest Ms Makhudu should be taken through? Substantiate your answer with
reference to the scenario. (4) ................................................................................ 20
Reference List ........................................................................................................ 22
Educating the world for a better change
ademic In
Ac sti
te
tu
Eli
te
W
er
de
a
h
eG M
raduates Ar e
Educating the world for a better change
,Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore, the documents provided here including past assignments, tests
and notes are intended SOLELY for educational purposes and as a guide to help
students understand academic concepts and improve their writing skills. These
materials should not be submitted as final work, as doing so may constitute academic
dishonesty. Students are encouraged to use them as reference points, develop their
own understanding and produce original work that reflects their knowledge and critical
thinking. Students are also encouraged to regenerate their own (personalized)
solutions paying particular attention to module contents as prescribed by module
facilitators, lecturers and supervisors. If this document is plagiarized by the users and
fails, ELITE ACADEMIC INSTITUTE should not be rendered accountable since the
contents in this document only give learners a kick-start on what is expected of them
from their areas of specialty.
CAUTION: STUDENTS ARE NOT MANDATED TO USE ALL THE INFORMATION IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENT
Educating the world for a better change
, Elite Academic Institute 068 053 8213 /0717 513 144/ 061 262 1185
Table of Contents
QUESTION 1 ............................................................................................................. 4
1.1 Identify an appropriate performance measuring approach to measure a
salesperson’s job. Substantiate your answer. (7) ................................................. 4
1.2 Analyse Refilwe’s underperformance as well as the decision you took as a
manager to improve her performance in relation to the three determinants of
performance. (9) ....................................................................................................... 6
1.3 Identify and describe the type of team Refilwe works in, with reference to the
scenario. (3) .............................................................................................................. 9
1.4 Suggest the three sources in the 360-degree feedback that, other than the
manager, will be appropriate to measure Refilwe’s performance. Substantiate
your answer with reference to the scenario. (6) .................................................. 10
QUESTION 2 ........................................................................................................... 13
2.1 Do you think Mr Ramasimu possesses feedback skills? Substantiate your
answer with reference to the scenario. (11) ......................................................... 13
2.2 Explain the role of the managerial tasks of planning and controlling in the
performance management process and state how the two tasks were handled in
the scenario. (10) .................................................................................................... 17
2.3 Between the coaching and counselling processes, which one do you
suggest Ms Makhudu should be taken through? Substantiate your answer with
reference to the scenario. (4) ................................................................................ 20
Reference List ........................................................................................................ 22
Educating the world for a better change
