HRM3706 ASSESSMENT 02 SEMESTER 2026 2.1 Do you think Mr Ramasimu possesses feedback skills? Substantiate your answer with reference to the scenario. (11) 2.2 Explain the role of the managerial tasks of planning and controlling in

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Table of Contents

QUESTION 1 ............................................................................................................. 4

1.1 Identify an appropriate performance measuring approach to measure a
salesperson’s job. Substantiate your answer. (7) ....................................................... 4

1.2 Analyse Refilwe’s underperformance as well as the decision you took as a
manager to improve her performance in relation to the three determinants of
performance. (9) ......................................................................................................... 6

1.3 Identify and describe the type of team Refilwe works in, with reference to the
scenario. (3) ............................................................................................................... 9

1.4 Suggest the three sources in the 360-degree feedback that, other than the
manager, will be appropriate to measure Refilwe’s performance. Substantiate your
answer with reference to the scenario. (6) ............................................................... 10

QUESTION 2 ........................................................................................................... 13

2.1 Do you think Mr Ramasimu possesses feedback skills? Substantiate your answer
with reference to the scenario. (11) .......................................................................... 13

2.2 Explain the role of the managerial tasks of planning and controlling in the
performance management process and state how the two tasks were handled in the
scenario. (10) ........................................................................................................... 17

2.3 Between the coaching and counselling processes, which one do you suggest Ms
Makhudu should be taken through? Substantiate your answer with reference to the
scenario. (4) ............................................................................................................. 20

Reference List .......................................................................................................... 22




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