WGU D073 – Best Practices in
Management Exam Prep (Latest Update
) Questions and Verified
Answers | 100% Correct | Grade A.
1. Which management function involves setting objectives and
determining the actions needed to achieve them?
A. Organizing
B. Leading
C. Controlling
D. Planning
Rationale: Planning is the management function focused on establishing
goals and determining the strategies, resources, schedules, and actions
necessary to accomplish those goals. Organizing arranges resources and
responsibilities, leading motivates and directs employees, and
controlling evaluates performance against established standards.
2. A manager notices that two employees are repeatedly disagreeing
about how a project should be completed. What is the BEST initial
action for the manager?
A. Reassign one employee to another department
B. Ignore the disagreement unless productivity decreases
C. Meet with the employees to understand the underlying issues
D. Immediately issue disciplinary warnings
,Rationale: Effective conflict management begins by identifying the
underlying causes of the disagreement. A manager should gather
information, listen to each employee's perspective, and determine
whether the conflict results from communication problems, competing
interests, unclear responsibilities, or other factors before selecting an
appropriate resolution.
3. Which leadership style gives employees substantial autonomy while
the leader provides limited direction?
A. Autocratic
B. Transactional
C. Democratic
D. Laissez-faire
Rationale: Laissez-faire leadership provides employees with significant
independence in making decisions and completing their work. This
approach can be effective with experienced, highly capable employees
who can manage their responsibilities independently. Autocratic
leadership relies heavily on leader authority, while democratic
leadership emphasizes employee participation.
4. A manager wants employees to feel personally invested in
organizational goals. Which approach would BEST support this
objective?
A. Increasing rules and procedures
B. Involving employees in goal-setting and decision-making
,C. Limiting employee access to organizational information
D. Making all important decisions without employee input
Rationale: Employee participation can increase commitment because
employees have an opportunity to contribute ideas and influence
outcomes. Participation also improves understanding of organizational
objectives and can create a stronger sense of ownership and
accountability.
5. Which characteristic is most closely associated with transformational
leadership?
A. Maintaining existing processes without change
B. Using rewards exclusively to motivate employees
C. Inspiring employees to pursue a shared vision and embrace change
D. Making all decisions independently
Rationale: Transformational leaders motivate employees by
communicating an inspiring vision, encouraging innovation, developing
employees, and promoting meaningful organizational change. The focus
extends beyond simply exchanging rewards for performance and
emphasizes growth and commitment to a broader mission.
6. A manager establishes measurable targets for employee performance
and periodically compares actual results with those targets. Which
management function is being demonstrated?
A. Planning
B. Organizing
, C. Leading
D. Controlling
Rationale: Controlling involves establishing performance standards,
measuring actual performance, comparing results with expectations,
and taking corrective action when necessary. The process allows
managers to determine whether organizational objectives are being
achieved.
7. Which statement BEST describes emotional intelligence in
management?
A. The ability to eliminate emotions from workplace decisions
B. The ability to persuade employees through authority
C. The ability to recognize, understand, and manage emotions in
oneself and others
D. The ability to avoid difficult conversations
Rationale: Emotional intelligence involves recognizing one's own
emotions, regulating emotional responses, understanding other
people's emotions, and managing interpersonal relationships effectively.
These abilities are particularly valuable for communication, conflict
resolution, teamwork, and leadership.
8. A manager provides an employee with specific information about
what the employee did well and what could be improved. What
management practice is this?
Management Exam Prep (Latest Update
) Questions and Verified
Answers | 100% Correct | Grade A.
1. Which management function involves setting objectives and
determining the actions needed to achieve them?
A. Organizing
B. Leading
C. Controlling
D. Planning
Rationale: Planning is the management function focused on establishing
goals and determining the strategies, resources, schedules, and actions
necessary to accomplish those goals. Organizing arranges resources and
responsibilities, leading motivates and directs employees, and
controlling evaluates performance against established standards.
2. A manager notices that two employees are repeatedly disagreeing
about how a project should be completed. What is the BEST initial
action for the manager?
A. Reassign one employee to another department
B. Ignore the disagreement unless productivity decreases
C. Meet with the employees to understand the underlying issues
D. Immediately issue disciplinary warnings
,Rationale: Effective conflict management begins by identifying the
underlying causes of the disagreement. A manager should gather
information, listen to each employee's perspective, and determine
whether the conflict results from communication problems, competing
interests, unclear responsibilities, or other factors before selecting an
appropriate resolution.
3. Which leadership style gives employees substantial autonomy while
the leader provides limited direction?
A. Autocratic
B. Transactional
C. Democratic
D. Laissez-faire
Rationale: Laissez-faire leadership provides employees with significant
independence in making decisions and completing their work. This
approach can be effective with experienced, highly capable employees
who can manage their responsibilities independently. Autocratic
leadership relies heavily on leader authority, while democratic
leadership emphasizes employee participation.
4. A manager wants employees to feel personally invested in
organizational goals. Which approach would BEST support this
objective?
A. Increasing rules and procedures
B. Involving employees in goal-setting and decision-making
,C. Limiting employee access to organizational information
D. Making all important decisions without employee input
Rationale: Employee participation can increase commitment because
employees have an opportunity to contribute ideas and influence
outcomes. Participation also improves understanding of organizational
objectives and can create a stronger sense of ownership and
accountability.
5. Which characteristic is most closely associated with transformational
leadership?
A. Maintaining existing processes without change
B. Using rewards exclusively to motivate employees
C. Inspiring employees to pursue a shared vision and embrace change
D. Making all decisions independently
Rationale: Transformational leaders motivate employees by
communicating an inspiring vision, encouraging innovation, developing
employees, and promoting meaningful organizational change. The focus
extends beyond simply exchanging rewards for performance and
emphasizes growth and commitment to a broader mission.
6. A manager establishes measurable targets for employee performance
and periodically compares actual results with those targets. Which
management function is being demonstrated?
A. Planning
B. Organizing
, C. Leading
D. Controlling
Rationale: Controlling involves establishing performance standards,
measuring actual performance, comparing results with expectations,
and taking corrective action when necessary. The process allows
managers to determine whether organizational objectives are being
achieved.
7. Which statement BEST describes emotional intelligence in
management?
A. The ability to eliminate emotions from workplace decisions
B. The ability to persuade employees through authority
C. The ability to recognize, understand, and manage emotions in
oneself and others
D. The ability to avoid difficult conversations
Rationale: Emotional intelligence involves recognizing one's own
emotions, regulating emotional responses, understanding other
people's emotions, and managing interpersonal relationships effectively.
These abilities are particularly valuable for communication, conflict
resolution, teamwork, and leadership.
8. A manager provides an employee with specific information about
what the employee did well and what could be improved. What
management practice is this?
