Litigation Skills for South African Lawyers 5th edition
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Question 1
Which of the following is the primary objective of the initial client
interview in South African litigation practice?
A) To obtain a retainer fee and execute a mandate agreement
B) To gather sufficient information to determine whether the client has
a viable cause of action or defence
C) To advise the client on the likely outcome of the litigation
D) To assess the client's credibility and demeanour for trial purposes
Answer: B
Explanation: The primary objective of the initial client interview is to
gather sufficient factual information to enable the lawyer to determine
whether the client has a viable cause of action or defence. While
obtaining a retainer and assessing credibility are important, the
foundational purpose is information gathering to conduct proper legal
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analysis. Advising on likely outcomes before full investigation would be
premature and potentially unethical.
Question 2
When interviewing a client who is emotional or distressed, the skilled
practitioner should:
A) Postpone the interview until the client has calmed down
B) Allow the client to express emotions while gently guiding the
conversation back to relevant facts
C) Refer the client to a counsellor before proceeding with the interview
D) Adopt a strictly formal and detached manner to maintain
professionalism
Answer: B
Explanation: Emotional clients are common in litigation. The skilled
practitioner should acknowledge the client's emotional state, allow
reasonable expression of emotion, and gently guide the conversation
back to relevant facts. Postponing or referring may be appropriate in
extreme cases, but the lawyer must balance empathy with the need to
obtain necessary information. A strictly formal approach may alienate
the client and inhibit disclosure of important information.
Question 3
The duty to maintain client confidentiality under South African law:
A) Terminates upon the conclusion of the retainer agreement
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B) Continues indefinitely even after the lawyer-client relationship has
ended
C) Does not apply to information that is already in the public domain
D) Only applies to information obtained during formal consultations
Answer: B
Explanation: The duty of confidentiality continues indefinitely, even
after the lawyer-client relationship has ended. This duty is a cornerstone
of the legal profession and is rooted in both common law and ethical
rules. While information in the public domain may not be protected, the
duty extends to all information obtained in the course of the
professional relationship, not just formal consultations.
Question 4
In the context of client interviewing, "active listening" involves:
A) Maintaining silence while the client speaks uninterrupted
B) Taking detailed verbatim notes of everything the client says
C) Paying close attention, providing verbal and non-verbal feedback,
and asking clarifying questions
D) Recording the interview for later transcription and analysis
Answer: C
Explanation: Active listening is a critical skill in client interviewing. It
involves full attention to the client, providing appropriate feedback
(both verbal and non-verbal), and asking clarifying questions to ensure
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accurate understanding. Silence without feedback, excessive note-
taking, or recording may inhibit the client or distract from genuine
engagement.
Question 5
When a client provides instructions that are unclear or contradictory,
the lawyer should:
A) Accept the instructions as given and proceed with the matter
B) Ask the client to provide written instructions to avoid ambiguity
C) Seek clarification through careful questioning and, if necessary,
request the client to reflect on the instructions
D) Advise the client to obtain a second legal opinion
Answer: C
Explanation: Unclear or contradictory instructions require clarification
through careful, non-leading questioning. The lawyer should assist the
client in organising their thoughts and identifying inconsistencies.
Written instructions may be helpful but do not replace the need for
clarification. Referring the client elsewhere would be an abdication of
professional responsibility.
Question 6
The "chronological narrative" technique in client interviewing refers to:
A) Asking the client to recount events in reverse chronological order
B) Eliciting the client's story in the sequence in which events occurred